The hotel was perfectly situated on Plaza Mayor, the staff was friendly, our room was always cleaned very well, and the breakfast was fantastic! Will absolutely be staying there again

While I do appreciate the courteous service at check-in and during breakfast, the rest of my experience was extremely disappointing. There was a failure in the cold water supply line, which I was informed originated from a city-wide issue. However, this situation made it impossible to use the bathroom at all—neither for showering nor for any basic hygiene needs—from the night of my arrival until at least 9:30 a.m. the next morning. I understand that technical issues can happen unexpectedly and may be out of your direct control. However, this does not absolve the hotel of responsibility. At no point was a formal apology offered, and no alternatives or gestures of consideration were provided. Upon checkout, there was no inquiry about how my stay was or any expression of empathy regarding the incident. What I experienced falls far below the standards of hospitality I expected when booking with your hotel. I paid for a habitable room and a minimum level of service, which was clearly not delivered.

Amazing place to stay. Highly recommended!!!

Fantastic location and beautiful rooms. The hotel is in Plaza Mayor oposite the cathedral so stepping out in the morning you are walking out on a stunning vista. The staff were really attentive and helpful. Would absolutely stay again.

Valet parking on arrival and the room and staff were wonderful! Fantastic central location and walking distance to the sites in the area! Wonderful stay!

El hotel estuvo muy cómodo para mi familia de 4 personas, nos dieron un “early check in “ todo muy limpio y organizado. Muy buena hubicacion al frente de la catedral y con distancias caminables a todo lugar. Altamente recomendado

Great location

Center of the town

Everything was perfect! We were on the 4th floor, right in front of the main plaza in Segovis. Couldn't have asked for a better view. It was magnificent. Staff wonderful and great breakfast. Will be back.

Great location and service. Spacious accommodations.

Basico

great location

Segovia is beautiful! I’ve visited several times and always wanted to stay in this hotel as it is in such a vibrant area but away from the large number of tourists around the aquaduct.

Beautiful view of plaza

Great location, on the center of the town.

Great Location

Great location Very nice staff Nice rooms Will come back

Perfect location

Small, comfortable and spacious room and conveniently located. Hotel is outdated. Be ready for a tiny elevator (2 people at the time or 1 person with 1 big suitcase and 1 carry on max). Thin walls and extremely narrow hallways (1 person wide).

Nice property, spacious rooms, helpful staff. Would stay again!