I recently stayed at Novotel Surfers Paradise, and honestly this was the worst Novotel experience I’ve ever had. The hotel feels very old and poorly maintained. The room had a strong weed smell that made me feel sick — it was so bad it made me want to throw up. The cleanliness was also disappointing, and overall the condition of the room did not match what I expected from a Novotel brand. Everything felt outdated and neglected. Definitely not worth the price for what you get. The only good thing about this hotel is the location — it’s very central and convenient in Surfers Paradise. But unfortunately, that’s the only positive point. I would not recommend staying here unless major improvements are made.

Great experience. Close to beach. Close to tram stop... Nice...

The location is very good close to the beach and many tourist attractions.

The hallways were very cold, art work, chairs and carpet looking very shabby and in need of an upgrade. Booking in was very slow.

The room is clean, the lighting is lacking so it's a bit dark. There are no chairs and tables for work.

Great Location, awesome staffs.

The hotel location is strategic for looking for food and to the beach.

A million dollar view from the balcony.

It was a nice short trip with my husband. With the best location in the center of surfer paradise. Only downside with the wifi, we have to add extra cost for it.

This hotel is in a perfect location, 100 meter away from beach, next to tram (cavil avenue), near supermarket, many kind of food you can choose from Asian food to fast food

Good hotel location, close to various kinds of food restaurants.

Comfort and nice service nice view

Door is hanged with Do Not Disturb sign, but at 11 am, been knocking for check out, when I complained, been yelled "It's check out time" like I stay at that lady's house for free, not as staying at hotel, it's my wondeful and superb hotel services experienced for life, thank you Novotel.

I booked ocean view room but when I checked in I can't see any ocean.. I asked to reception and they change our room to the real ocean view room.. location is very good..room is clean, big enough, good price..

The location very good, near to everywhere and we had nice view beach from our room. The hotel quite old but clean. Only the breakfast menu is always same everyday.

House keeping does not clean the room properly. The bed is not tidied, the floor is not vacuumed and the glass is not cleaned.

Strategic location. spacious room. okay view. Breakfast is for Asians.

(1 august 2018 evening) when i want to know how to reach the airport from hotel, the carriage man answer with the simple word "up to you". whatta? i am from overseas. how do i know not even one. he should give me the complete info such as.. by the tram bla bla bla.. by bus bla bla bla... not just "up to you"

Good place 👍🏻, near from shopping centre & train station, and nice view from the balcony: Surfers Paradise Beach 👍🏻

The hotel is near from tourist attractions, but the room is so small and hair dryer doesn’t work properly. So I have to go outside with wet hair. The TV channels cannot be changed at all, but thanks Jeremy, the technician, for fix things up. Receptions are very nice and welcoming us. But the deposit is so expensive if we can’t provide any credit card. $2000 is too much.