We had a great stay at Cancun Bay All Inclusive Hotel. Our room was clean and comfortable, and the staff were friendly and welcoming throughout our stay. The beach was one of our favorite parts—it has calm water, which made it a great and safe place for our small child to swim. We also enjoyed the bar and never had any issues getting our drinks. The only downside was the housekeeping service. We requested our room to be cleaned, but it took quite a while, and we had to follow up several times before someone came. Aside from that, we had a pleasant experience and enjoyed our vacation. We would definitely come back again. We may also try one of your newer hotels on our next visit, but we truly enjoyed our stay and appreciate the hospitality. Thank you!

I like the location, but the room they had us in the bed were very hard.

Staff very professional, clean and helpful, different kind of foods my kids love it,the property neat and clean,the only thing neads to add is boutique stores with reasonable prices,I recommend it for everyone to visit. Thanks. Hesham - Canada

Laid back atmosphere

I really enjoyed my stay at this hotel . I recommend it for any tourist looking for a relaxing stay with no issues.

Room was clean, staff very friendly and helpful. Enjoyed our stay and we hope to come again in the future.

It is an old property. No room service. Bar doesn’t open until 11. Food was good. Very limited beach front property.

beautiful, friendly staff!!! however the food just not up to the best quality, wished they had authentic Mexican food not mainly international.

All the staff were amazingly friendly and attentive. The pools were lovely, as was the small beach on the property, and daily themed activities and music meant there was always something interesting to do and eat. The resort is small compared to some others along the hotel zone, so if you prefer a cozy atmosphere this is the place for you! Downtown Cancún and attractions along the Hotel Zone / Zona Hoteleria are equally accessible by local bus from the hotel as well.

Muy mala atención la playa horrible. Muy pequeña y con mal olor a podrido

Please read. Before my trip. I read a lot of reviews about this hotel. I decided to go here. Its is a good place to stay. Food was my low rate number. its is basic and it seems repeatedly. but hear me well, its is not bad. There is basically no amenities. However, personal is excellent: Oscar, Jose, Miguel, Marta David, just to mention some, but all of them are really friendly. Every time I asked for help, they were there. One note: They say the company treats them well, and this is a very import for me. The Beach? one of the best in the area. I walked a long the beach and found out others don have it that clean as Cancun Bay does. Also, I would like to advise those who book the "Share ride" Its good, but let me tell you something that would save you money and time. Book an Uber. its is cheaper and faster. It's less than $20.

Had a great stay at Cancun Bay Resort. The rooms were clean, staff were friendly, and the location was perfect with beautiful ocean views. The food was good and the pool area was relaxing. Overall, a very enjoyable and comfortable experience—would definitely come back again!

Arrival was not the best. Poor customer service from the front desk staff. We were then checked into a room that wasn’t what we booked and was not in good condition. IE not all private rooms/bathrooms, missing tv but had a spot on the wall, not enough outlets, ac worked poorly in one room and safe was not secured. Talked to the front desk three times asking questions and trying to get changed to what we booked. With the language barrier it was difficult to understand what the problem was and if it would actually be resolved. Kept being told to come back at 930 which was late for not being able to get settled in when we arrived at 3. Finally got a new room at 8. It was more like what we had booked and was nicer. We were grateful it got worked out. The rest of the staff seemed friendly and helpful throughout our stay. The room was not thoroughly cleaned and needs some attention. No one came in the 2nd day at all and constantly asked for more bottled water. The property seemed to be more for locals than those from other parts of the world as everything was primarily in Spanish. This was not advertised online and different from other resorts we have stayed in. We enjoyed the smaller beach but overall would not return. We enjoyed the smaller beach and being able to have a covered place to chill. Being a smaller property it wasn’t overcrowded. There was entertainment most nights that was very loud. We made it work for us but won’t return.

Enjoy environment

Todo muy bien playa tranquila y no sargazo

Everything was really nice

Hotel has a great service, cleaning crew every morning and daily housekeeping, very friendly staff, great location, great amenities, lots to do, clean pools for relaxing by the bar and the beach, amazing experience!!! And the price to stay there is very affordable for all inclusive. 5 stars ⭐️

Todo la estancia fue formidable, el personal de servicio en general fue formidable, atentos, cordiales, la limpieza muy buena. Entre otras atenciones del personal se resalta la atención especial del agente de viajes Gamael, el agente conserge Sam, en la carpeta izel, y en prevención y mantenimiento Francisco, el camarero de la playa Javier Tuve problemas con el aire en la habitación y fue resuelto con inmediates, al igual con una ilumunaria interior de la misma manera también Por ser un hotel pequeño necesitara siempre mantener el mantenimiento de los equipos de aire, accesorios de baño como llaves de lavamanos reponerse, cortinas de baños, etc Sin embargo el personal de servicio de forma general se esmera por satisfacer siempre al cliente Muy buena la calidad y variedad de los alimentos, surtidos, variados con buen sabor Mi opinión general y sentido general en mi estancia, todo fue muy excelente y excepcional

Grat environment and great staff!

We all enjoyed our time there. Staff was very welcoming and made sure we were taken care of. Marco was our favorite bartender and quick with all our drinks. 10/10