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Cancun Bay All Inclusive Hotel

Resorts
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7.6
/10
Pleasant
1,186 reviews

What Guests Say About Their Stay

Norielyn

10.0
/ 10
We had a great stay at Cancun Bay All Inclusive Hotel. Our room was clean and comfortable, and the staff were friendly and welcoming throughout our stay. The beach was one of our favorite parts—it has calm water, which made it a great and safe place for our small child to swim. We also enjoyed the bar and never had any issues getting our drinks. The only downside was the housekeeping service. We requested our room to be cleaned, but it took quite a while, and we had to follow up several times before someone came. Aside from that, we had a pleasant experience and enjoyed our vacation. We would definitely come back again. We may also try one of your newer hotels on our next visit, but we truly enjoyed our stay and appreciate the hospitality. Thank you!

Hesham

10.0
/ 10
Staff very professional, clean and helpful, different kind of foods my kids love it,the property neat and clean,the only thing neads to add is boutique stores with reasonable prices,I recommend it for everyone to visit. Thanks. Hesham - Canada

Charles

10.0
/ 10
I really enjoyed my stay at this hotel . I recommend it for any tourist looking for a relaxing stay with no issues.
In the Area
See Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

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This accommodation offers:
Outdoor pool
Poolside bar
Billiard
Table tennis
Volleyball
Children pool
Swimming pool
Laundry service
Parking
Luggage storage
Garden
Fitness center
Multilingual staff
Cancun Bay All Inclusive Hotel is located in area / city Cancún. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Cancun Bay All Inclusive Hotel

Boulevard Kukulkan KM 3.5, Zona Hotelera, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500
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Exterior Cancun Bay All Inclusive Hotel
Exterior 2 Cancun Bay All Inclusive Hotel

Discover More About Cancun Bay All Inclusive Hotel

General
Near Playa Tortugas

Location
Located in Cancun (Zona Hotelera), Cancun Bay All Inclusive Hotel is within a 5-minute drive of Langosta Beach and Plaza Las Americas.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Marina Albatros - 0.1 km / 0.1 mi
Playa Tortugas - 0.2 km / 0.2 mi
Nichupté Lagoon - 0.5 km / 0.3 mi
Las Perlas Beach - 0.7 km / 0.5 mi
Escénica Tower - 0.9 km / 0.5 mi
Langosta Beach - 1.7 km / 1 mi
Puerto Cancun Marina Town Center - 2.2 km / 1.3 mi
Tortuga Beach - 3.1 km / 1.9 mi
Puerto Cancun Golf Course - 3.6 km / 2.3 mi
Ceviche Square - 3.9 km / 2.4 mi
Benito Juarez Municipal Building - 4.2 km / 2.6 mi
PlayCity Casino - 4.2 km / 2.6 mi
Mercado Ki Huic - 4.4 km / 2.7 mi
Plaza Las Americas - 4.4 km / 2.7 mi
Cancun Golf Club at Pok Ta Pok - 4.5 km / 2.8 mi

The preferred airport for Cancun Bay All Inclusive Hotel is Cancun Intl. Airport (CUN) - 20.6 km / 12.8 mi

Facilities
Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools and a fitness center. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Business Facilities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

Dining
Enjoy international cuisine at El Faisan, a restaurant where you can take in the pool view, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Rooms
Make yourself at home in one of the 133 individually decorated guestrooms, featuring minibars and LCD televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.

All facilities in Cancun Bay All Inclusive Hotel

Facility

  • Outdoor pool
  • Poolside bar
  • Billiard
  • Table tennis
  • Volleyball
  • Children pool
  • Swimming pool
Swimming Pool Cancun Bay All Inclusive Hotel
Swimming Pool
Entertainment Facility Cancun Bay All Inclusive Hotel
Entertainment Facility
Fitness Center Cancun Bay All Inclusive Hotel
Fitness Center
Functional Hall Cancun Bay All Inclusive Hotel
Functional Hall
Common Space Cancun Bay All Inclusive Hotel
Common Space

Family-friendly Facilities

  • Children pool

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Beach umbrella
  • TV lounge
  • Spa
  • Garden
  • Beach towel
  • Beach sun loungers
  • Pool sun loungers

Transportation

  • Limited parking
  • Area shuttle with surcharge

Food and Drinks

  • Poolside bar
  • Snack bar

Connectivity

  • Free WiFi

General

  • Swimming pool
  • Smoking area
  • Banquet
  • Ballroom
  • Reception hall
  • Parking
  • Terrace

Public Facilities

  • Coffee/tea in lobby
  • Parking
  • Safety deposit box

Hotel Services

  • Laundry service
  • Welcoming drinks
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Conference center
  • Meeting rooms
  • Conference rooms

Nearby Facilities

  • Gift shop
  • Shops
  • Grocery

Sports and Recreations

  • Beach volleyball
  • Fitness center
  • Table tennis
  • Volleyball
  • Billiard

Accommodation Policy & General Information in Cancun Bay All Inclusive Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 18 years old
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - 12:00 - to 12:00
Available rooms at Cancun Bay All Inclusive Hotel
133
Number of floors in Cancun Bay All Inclusive Hotel
3
Another facilities in Cancun Bay All Inclusive Hotel
Children pool, Romantic proposal packages, Outdoor pool, Beach umbrella, TV lounge

Frequently asked question in Cancun Bay All Inclusive Hotel

What is normal check-in & check-out time at Cancun Bay All Inclusive Hotel?
The standard check-in time at Cancun Bay All Inclusive Hotel is starting from 15:00 - 12:00 while the latest check-out time is at Before 12:00
What is the star rating of Cancun Bay All Inclusive Hotel?
Cancun Bay All Inclusive Hotel is a 3.5-star hotel.
How many floors does Cancun Bay All Inclusive Hotel have?
Cancun Bay All Inclusive Hotel has 3 floors.
How many rooms are available at Cancun Bay All Inclusive Hotel?
Cancun Bay All Inclusive Hotel has 133 rooms in total.
Does Cancun Bay All Inclusive Hotel provide parking?
Yes, Cancun Bay All Inclusive Hotel provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Cancun Bay All Inclusive Hotel

Overall Ratings & Reviews Cancun Bay All Inclusive Hotel

Other sources (1,186)
7.6
Pleasant
From 1,186 reviews
Cleanliness

8.2

Room Comfort

8.0

Service and Facilites

8.2

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Most Relevant
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Traveler Reviews Cancun Bay All Inclusive Hotel

Number of reviews per page
20
40
Top reviews
Norielyn
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We had a great stay at Cancun Bay All Inclusive Hotel. Our room was clean and comfortable, and the staff were friendly and welcoming throughout our stay. The beach was one of our favorite parts—it has calm water, which made it a great and safe place for our small child to swim. We also enjoyed the bar and never had any issues getting our drinks. The only downside was the housekeeping service. We requested our room to be cleaned, but it took quite a while, and we had to follow up several times before someone came. Aside from that, we had a pleasant experience and enjoyed our vacation. We would definitely come back again. We may also try one of your newer hotels on our next visit, but we truly enjoyed our stay and appreciate the hospitality. Thank you!
Read More
Julie
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I like the location, but the room they had us in the bed were very hard.
Hesham
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff very professional, clean and helpful, different kind of foods my kids love it,the property neat and clean,the only thing neads to add is boutique stores with reasonable prices,I recommend it for everyone to visit. Thanks. Hesham - Canada
Miguel
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Laid back atmosphere
Charles
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I really enjoyed my stay at this hotel . I recommend it for any tourist looking for a relaxing stay with no issues.
umut
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was clean, staff very friendly and helpful. Enjoyed our stay and we hope to come again in the future.
Shannon Marie
icon-with Friends
with Friends
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It is an old property. No room service. Bar doesn’t open until 11. Food was good. Very limited beach front property.
janoi
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

beautiful, friendly staff!!! however the food just not up to the best quality, wished they had authentic Mexican food not mainly international.
Fiona Esther
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

All the staff were amazingly friendly and attentive. The pools were lovely, as was the small beach on the property, and daily themed activities and music meant there was always something interesting to do and eat. The resort is small compared to some others along the hotel zone, so if you prefer a cozy atmosphere this is the place for you! Downtown Cancún and attractions along the Hotel Zone / Zona Hoteleria are equally accessible by local bus from the hotel as well.
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Yediel
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Muy mala atención la playa horrible. Muy pequeña y con mal olor a podrido
JOHNNY ARIAS
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Please read. Before my trip. I read a lot of reviews about this hotel. I decided to go here. Its is a good place to stay. Food was my low rate number. its is basic and it seems repeatedly. but hear me well, its is not bad. There is basically no amenities. However, personal is excellent: Oscar, Jose, Miguel, Marta David, just to mention some, but all of them are really friendly. Every time I asked for help, they were there. One note: They say the company treats them well, and this is a very import for me. The Beach? one of the best in the area. I walked a long the beach and found out others don have it that clean as Cancun Bay does. Also, I would like to advise those who book the "Share ride" Its good, but let me tell you something that would save you money and time. Book an Uber. its is cheaper and faster. It's less than $20.
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Margi Jeet
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Had a great stay at Cancun Bay Resort. The rooms were clean, staff were friendly, and the location was perfect with beautiful ocean views. The food was good and the pool area was relaxing. Overall, a very enjoyable and comfortable experience—would definitely come back again!
JaRee
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Arrival was not the best. Poor customer service from the front desk staff. We were then checked into a room that wasn’t what we booked and was not in good condition. IE not all private rooms/bathrooms, missing tv but had a spot on the wall, not enough outlets, ac worked poorly in one room and safe was not secured. Talked to the front desk three times asking questions and trying to get changed to what we booked. With the language barrier it was difficult to understand what the problem was and if it would actually be resolved. Kept being told to come back at 930 which was late for not being able to get settled in when we arrived at 3. Finally got a new room at 8. It was more like what we had booked and was nicer. We were grateful it got worked out. The rest of the staff seemed friendly and helpful throughout our stay. The room was not thoroughly cleaned and needs some attention. No one came in the 2nd day at all and constantly asked for more bottled water. The property seemed to be more for locals than those from other parts of the world as everything was primarily in Spanish. This was not advertised online and different from other resorts we have stayed in. We enjoyed the smaller beach but overall would not return. We enjoyed the smaller beach and being able to have a covered place to chill. Being a smaller property it wasn’t overcrowded. There was entertainment most nights that was very loud. We made it work for us but won’t return.
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Purushottam
icon-with Children
with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Enjoy environment
Jose
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Todo muy bien playa tranquila y no sargazo
Martina
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everything was really nice
ARNOLDO
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Hotel has a great service, cleaning crew every morning and daily housekeeping, very friendly staff, great location, great amenities, lots to do, clean pools for relaxing by the bar and the beach, amazing experience!!! And the price to stay there is very affordable for all inclusive. 5 stars ⭐️
Ernesto
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Todo la estancia fue formidable, el personal de servicio en general fue formidable, atentos, cordiales, la limpieza muy buena. Entre otras atenciones del personal se resalta la atención especial del agente de viajes Gamael, el agente conserge Sam, en la carpeta izel, y en prevención y mantenimiento Francisco, el camarero de la playa Javier Tuve problemas con el aire en la habitación y fue resuelto con inmediates, al igual con una ilumunaria interior de la misma manera también Por ser un hotel pequeño necesitara siempre mantener el mantenimiento de los equipos de aire, accesorios de baño como llaves de lavamanos reponerse, cortinas de baños, etc Sin embargo el personal de servicio de forma general se esmera por satisfacer siempre al cliente Muy buena la calidad y variedad de los alimentos, surtidos, variados con buen sabor Mi opinión general y sentido general en mi estancia, todo fue muy excelente y excepcional
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Evelyn
icon-with Children
with Children
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Grat environment and great staff!
Yanitza
icon-with Friends
with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We all enjoyed our time there. Staff was very welcoming and made sure we were taken care of. Marco was our favorite bartender and quick with all our drinks. 10/10
Number of reviews per page
20
40

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Bedroom 4 Cancun Bay All Inclusive Hotel

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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