โรงแรม Cancun Bay ทั้งหมดรวม

Everything was great, with the exception of the food. The buffet was disappointing. Other than that, this place is excellent.

The resort had 2 main issues. (1) there was limited dining options... the main buffet had very limited selection of food & then dining. The reservation system for the select restaurant was not explained to us well. (2) The internet at hotel was horrible, 7MB download, and it only worked mostly inside our room...many common areas did not have working internet.

Our room was not available, not surprised, they did however send us to an ocean view with only 1 bed, on the first night I fell because there was 3 steps down to bed and only took 2. Other than that the staff was very good. I wish the food was better at the Japanese restaurant. The service was aweful. The worse night we had there. All in all the main restaurant was the best and along with help they have it made our trip tolerable. Paty, main dining room and Ramon, italian were two highlights. The Italian was the best food we had along with omelattes daily and lots of fruit. The young lady with her new pup named Luna was very kind and helpful also at the front desk. I wish they had better wifi though, I also found out after getting there that my phone wouldn't work, even though I called and changed my plan to allow. The phone didn't work in our room and the desk man called the ride service to find out the pickup time for our trip to the airport. They keep everything very clean and the bar service was excellent!

The beds were very hard. Times were restricted. Difficult to get restaurant reservations. We will not be returning. This place could be really nice with some TLC. No couch in the common area. No decorations through out. Shower head had to be replaced due to excessive buildup. Yeah not worth the price.

Check in is smooth, beach is clean, food could be a little better

They gave away out second room, still waiting to hear back from Expedia, they said they would get ahold of the hotel and send me an email. I never got an email yet.

I’m giving this resort 2 stars mainly because most of the staff were kind, the lobby looked nice, and the property was clean. Unfortunately, that’s where the positives ended. The Cons There was no bottled water provided. If you wanted water at night, you had to go to the bar (if it was even open), get a glass of water, and carefully carry it back to your room without spilling it. The room was extremely outdated and very small. Several bruises from bumping the bed frame. Steps down to bedroom were slippery. The bed was very firm. The bedding was terrible — just a sheet — and we had to request a blanket. The shower looked like something out of a high school gym. For dinner, we were forced to use the buffet because restaurant reservations must be made by 8:30 AM and we didn't get to the hotel until 4PM. We arrived for dinner right when the buffet opened and none of the food was even warm. We tried chicken, beef, pork, potatoes — everything was room temperature, which made me afraid to eat. We had booked for 7 nights and left after the first night. No refund was given, but at that point I just needed to get out of there. During checkout, the employee didn’t ask why we were leaving early and didn’t seem to care at all. They also charge a $10 deposit if you need a second room key. and they consider Captain Morgan “top shelf” and charge additional fees for it, which was surprising. No Wi-Fi I do not recommend this hotel. Save your money and go somewhere else.

Food options were lacking. The beach was nice, rooms were dated and had a musky smell. Price is reflective upon that and the hotel worked for a place to sleep… kind of. The pillows and mattresses are very hard

Hotel bonito, muy limpio, el bufete también muy bueno, disfrute mucho la estancia

Room and place is ok , food was basic ,no variety every day same deserts ,not even a capucino plus entertainment really is a jock no admosfete no nothing , they need a creavity at the meniu at least once to eat beef ....personal excelent , location and amenities are good

Me encanto todo...el cuarto estaba genial

This was our first time at an all inclusive “Hotel”, we usually do resorts. I have to say the hotel was very clean and well maintained. The staff were great. We never waited to get a drink or food. Pizza was really good, all food was good, never had a bad item. The beach is small but they had a system to keep the seaweed away which was really nice. You can also walk down the beach for quite a while which I enjoyed. This is a smaller place than we were used to but we enjoyed our selfs. The only thing I would suggest is the beds. We found them really hard. A mattress topper would go a long way. I was considering ordering one from Walmart and have it delivered. Other than that a great stay.

Su gastronomía y sus bebidas están muy sencillas

property is outdated and food needs improvement

The room was clean and spacious

Room was clean and AC worked. The reception in tv was poor. The staff was friendly and welcoming. The food in the buffet offered a variety of choices.

Excelente atención por parte del personal, me gusto especialmente que fuera un hotel tranquilo y con horarios limitados para uso de albercas y servicios de bar, pudimos descansar perfectamente y disfrutar tranquilamente de nuestras vacaciones.

Lovely hotel, lovely food and good selection at every meal, attentive staff, great pools and beach access. The ocean view room had a stunning view from the balcony.

Food terrible. Service terrible Room uncomfortable and small

Amazing service