Cancun Bay All Inclusive Hotel

Others
7.8
/10
Pleasant
1,261 reviews

What Guests Say About Their Stay

Analiz

10.0
/ 10
Amazing service, clean hotel, pools close early and not much entertainment.

Bhoj raj

10.0
/ 10
Room was clean and staffs are friendly and helpful during our stay. The outdoor and indoor pool are clean and have fun.

Brady

10.0
/ 10
Spacious room and property was fun whilst also being quite in the room. The best part was the staff. Especially the bar staff, they were all funny, nice and kept the drinks pouring. It was a fantastic place to stay and I’d recommend it to anyone, old or young
In the Area
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Boulevard Kukulkan KM 3.5, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Cancun Bay All Inclusive Hotel is located in area / city Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Cancun Bay All Inclusive Hotel

Boulevard Kukulkan KM 3.5, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
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Exterior Cancun Bay All Inclusive Hotel
Exterior 2 Cancun Bay All Inclusive Hotel

Discover More About Cancun Bay All Inclusive Hotel

General


Near Playa Tortugas

Location


Located in Cancun (Zona Hotelera), Cancun Bay All Inclusive Hotel is within a 5-minute drive of Langosta Beach and Plaza Las Americas. This beach property is 3.1 mi (5 km) from Tortuga Beach and 4.4 mi (7.1 km) from Ultramar Ferry Puerto Juárez.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Playa Tortugas - 0.2 km / 0.2 mi
Nichupté Lagoon - 0.5 km / 0.3 mi
Las Perlas Beach - 0.7 km / 0.5 mi
Teatro de Cancún - 0.9 km / 0.5 mi
Langosta Beach - 1.7 km / 1 mi
Puerto Cancun Marina Town Center - 2.2 km / 1.3 mi
Tortuga Beach - 3.1 km / 1.9 mi
Puerto Cancun Golf Course - 3.6 km / 2.3 mi
Ceviche Square - 3.9 km / 2.4 mi
Benito Juarez Municipal Building - 4.2 km / 2.6 mi
Mercado Ki Huic - 4.4 km / 2.7 mi
Plaza Las Americas - 4.4 km / 2.7 mi
Cancun Golf Club at Pok Ta Pok - 4.5 km / 2.8 mi
Las Palapas Park - 4.6 km / 2.9 mi
Mercado 23 - 4.7 km / 2.9 mi

The preferred airport for Cancun Bay All Inclusive Hotel is Cancun Intl. Airport (CUN) - 20.6 km / 12.8 mi

Facilities


Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools and a fitness center. Additional amenities at this Beaux Arts property include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Business Facilities


Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This property has 1970 square feet (183 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

Dining


Enjoy international cuisine at El Faisan, one of the property's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Rooms


Make yourself at home in one of the 132 individually decorated guestrooms, featuring minibars and LCD televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Bathrooms have showers and hair dryers.

All facilities in Cancun Bay All Inclusive Hotel

Bar, Cafe and Lounge Cancun Bay All Inclusive Hotel
Bar, Cafe and Lounge
Swimming Pool Cancun Bay All Inclusive Hotel
Swimming Pool
Entertainment Facility Cancun Bay All Inclusive Hotel
Entertainment Facility
Fitness Center Cancun Bay All Inclusive Hotel
Fitness Center
Functional Hall Cancun Bay All Inclusive Hotel
Functional Hall

Things to Do

  • Shops
  • Romantic proposal packages
  • Outdoor pool
  • Beach umbrella
  • TV lounge
  • Spa
  • Garden
  • Beach towel
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Welcoming drinks
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Swimming pool
  • Smoking area
  • Banquet
  • Ballroom
  • Reception hall
  • Parking
  • Terrace

Sports and Recreations

  • Beach volleyball
  • Fitness center
  • Table tennis
  • Volleyball
  • Billiard

Public Facilities

  • Coffee/tea in lobby
  • Elevator
  • Parking
  • Safety deposit box

Accessibilty

  • Accessible parking
  • Wheelchair accessible
  • Disabled access friendly

Business Facilities

  • Conference center
  • Meeting rooms
  • Conference rooms

Transportation

  • Limited parking
  • Area shuttle

Food and Drinks

  • Poolside bar
  • Snack bar

Nearby Facilities

  • Gift shop
  • Grocery

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Cancun Bay All Inclusive Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 12:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 18 years old
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 12:00 - to 12:00
Available rooms at Cancun Bay All Inclusive Hotel
132
Number of floors in Cancun Bay All Inclusive Hotel
3
Another facilities in Cancun Bay All Inclusive Hotel
Shops, Romantic proposal packages, Outdoor pool, Beach umbrella, TV lounge

Frequently asked question in Cancun Bay All Inclusive Hotel

What are available facilities at Cancun Bay All Inclusive Hotel?
There are top facilites at Cancun Bay All Inclusive Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Cancun Bay All Inclusive Hotel?
The standard check-in time at Cancun Bay All Inclusive Hotel is starting from 15:00 - 12:00 while the latest check-out time is at Before 12:00
What is the star rating of Cancun Bay All Inclusive Hotel
Cancun Bay All Inclusive Hotel has a 3.5-star rating.
How many floors does Cancun Bay All Inclusive Hotel have?
Cancun Bay All Inclusive Hotel has 3.
How many rooms are available at Cancun Bay All Inclusive Hotel
Cancun Bay All Inclusive Hotel has 132.
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More Reviews from Other Guests in Cancun Bay All Inclusive Hotel

7.8
Pleasant
From 1,261 reviews
Cleanliness

8.2

Room Comfort

8.0

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Cancun Bay All Inclusive Hotel

Number of reviews per page
20
40
Top reviews
Analiz
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Amazing service, clean hotel, pools close early and not much entertainment.
Kim
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

What made me choose this hotel initially is its size. Since booking there has been a partial refit which has made the hotel look much fresher. We were upgraded to Master Suite. This was a nice gesture, but as there were only 3 of us we spoiled for space. I would say that this isn't what most people would think is a suite. It has 2 bedrooms one of which is ensuite and a further 2 sleeping areas which surround an area with a table & chairs, along with a sort of kitchen area with a sink, coffee maker and fridge. The beach and pool areas are lovely. Never overcrowded
Read More
Jaelyn
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

small resort but got the room for a good price.
Alan
icon-with Friends
with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff was amazing, everybody was super kind and helpful throughout. The amenities could use some work as they really only had a pool and not much more but it’s worth it for the price. The beach it’s on is not the best but again, worth the price!
Bhoj raj
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was clean and staffs are friendly and helpful during our stay. The outdoor and indoor pool are clean and have fun.
Juan Orlando
icon-with Children
with Children
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Poca oferta de servicios y pocos lugares y empieza muy tarde el servicio y termina muy temprano, deja mucho que desear pocas ofertas de comida y bebidas
Sheida
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good
Cindy
icon-with Friends
with Friends
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This was a fine all-inclusive. The property was great, though the beach area was full of weeds and smelly. The food was fine, though not memorable.
Sonny
icon-with Friends
with Friends
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The property is clean and very calm. If you’re looking for a resort that’s lively with a bunch of fun activities planned, this isn’t the resort for you.
Ruth
icon-with Children
with Children
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

If you are white this is a place for you. The majority of food is stuff served here in the USA; Burgers, hotdogs, BBQ, etc.. even the background music is Americanized. These folks will bend over for your Dollar. Service: The majority of the staff are A-hole. I’m a Mexican born who lives in the USA; I did the mistake to show my Mexican passport and it was all down hill from there. Day one: our flight was delayed so we arrived late. Gorge (front desk) down grade our rooms form beach view to a junior suit. Side note: it was a junior room (two beds) the suit was locked, he refused to open it until the manager approve it. It was s late we were hungry and tired so I let it go. We ordered food, but the food disgusting. Day two: Juan Manuel (manager) “yeah, we don’t have beach view rooms anymore, but I will unlock the suite for you”. Come to find out, they over sold the rooms to the whites folks and have me the downgrade. Now don’t misunderstand me, I have no issue with white folks, i live in the USA, but I do have a problem with favoritism if we payed the same money. Day three: nausea, vomiting and diarrhea was most of the day; yes you guessed right, the food was disgusting. They run out of food fast, they will ask you to leave once they start putting the food away. They say the restaurants are open, which if not true. Day four: We were already fed up with the place that we left to do outside the resort activities.
Read More
Fabian
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It was ok for the stay close to party zone
Brady
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Spacious room and property was fun whilst also being quite in the room. The best part was the staff. Especially the bar staff, they were all funny, nice and kept the drinks pouring. It was a fantastic place to stay and I’d recommend it to anyone, old or young
Maria
icon-Family
Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We came to this resort 2 years ago and the service was much better and much nicer even while the construction of the new restaurant was going on. Now this time we noticed that the beach wasn't cleaned, they didn't have enough servers, food was very plain and the sushi bar was gone. The new restaurant isn't open all the time and the schedule changed daily. Yahir and Jhovanny were so friendly and offered great service. I don't think we will be coming back.
Read More
Grace
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This resort was so welcoming, all of the staff are incredible! The food was delicious and you can't beat the views! Loved it here
Gilbert R.
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Some stuff nice some stuff was not and the food‘s gotta go. The food need more taste.
Maria
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It was an excellent experience loved the people that work there they treat you like family. I will definitely stay there again.
Luis
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

.
Mariana
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Awesome! Very good!
Crystal
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean room, amazing staff and an all around great place!!
Rosemary
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Good value for the price. The resort was very clean and the pools were lovely. The beachfront is small but it wasn’t crowded. The food choices were limited but all were very tasty. The staff was very attentive at all times.
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Cancun Bay All Inclusive Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.8
Pleasant
From 1,261 reviews
Cleanliness

8.2

Room Comfort

8.0

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Cancun Bay All Inclusive Hotel

Number of reviews per page
20
40
Top reviews
Analiz
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Amazing service, clean hotel, pools close early and not much entertainment.
Kim
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

What made me choose this hotel initially is its size. Since booking there has been a partial refit which has made the hotel look much fresher. We were upgraded to Master Suite. This was a nice gesture, but as there were only 3 of us we spoiled for space. I would say that this isn't what most people would think is a suite. It has 2 bedrooms one of which is ensuite and a further 2 sleeping areas which surround an area with a table & chairs, along with a sort of kitchen area with a sink, coffee maker and fridge. The beach and pool areas are lovely. Never overcrowded
Read More
Jaelyn
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

small resort but got the room for a good price.
Alan
icon-with Friends
with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff was amazing, everybody was super kind and helpful throughout. The amenities could use some work as they really only had a pool and not much more but it’s worth it for the price. The beach it’s on is not the best but again, worth the price!
Bhoj raj
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was clean and staffs are friendly and helpful during our stay. The outdoor and indoor pool are clean and have fun.
Juan Orlando
icon-with Children
with Children
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Poca oferta de servicios y pocos lugares y empieza muy tarde el servicio y termina muy temprano, deja mucho que desear pocas ofertas de comida y bebidas
Sheida
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good
Cindy
icon-with Friends
with Friends
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This was a fine all-inclusive. The property was great, though the beach area was full of weeds and smelly. The food was fine, though not memorable.
Sonny
icon-with Friends
with Friends
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The property is clean and very calm. If you’re looking for a resort that’s lively with a bunch of fun activities planned, this isn’t the resort for you.
Ruth
icon-with Children
with Children
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

If you are white this is a place for you. The majority of food is stuff served here in the USA; Burgers, hotdogs, BBQ, etc.. even the background music is Americanized. These folks will bend over for your Dollar. Service: The majority of the staff are A-hole. I’m a Mexican born who lives in the USA; I did the mistake to show my Mexican passport and it was all down hill from there. Day one: our flight was delayed so we arrived late. Gorge (front desk) down grade our rooms form beach view to a junior suit. Side note: it was a junior room (two beds) the suit was locked, he refused to open it until the manager approve it. It was s late we were hungry and tired so I let it go. We ordered food, but the food disgusting. Day two: Juan Manuel (manager) “yeah, we don’t have beach view rooms anymore, but I will unlock the suite for you”. Come to find out, they over sold the rooms to the whites folks and have me the downgrade. Now don’t misunderstand me, I have no issue with white folks, i live in the USA, but I do have a problem with favoritism if we payed the same money. Day three: nausea, vomiting and diarrhea was most of the day; yes you guessed right, the food was disgusting. They run out of food fast, they will ask you to leave once they start putting the food away. They say the restaurants are open, which if not true. Day four: We were already fed up with the place that we left to do outside the resort activities.
Read More
Fabian
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It was ok for the stay close to party zone
Brady
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Spacious room and property was fun whilst also being quite in the room. The best part was the staff. Especially the bar staff, they were all funny, nice and kept the drinks pouring. It was a fantastic place to stay and I’d recommend it to anyone, old or young
Maria
icon-Family
Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We came to this resort 2 years ago and the service was much better and much nicer even while the construction of the new restaurant was going on. Now this time we noticed that the beach wasn't cleaned, they didn't have enough servers, food was very plain and the sushi bar was gone. The new restaurant isn't open all the time and the schedule changed daily. Yahir and Jhovanny were so friendly and offered great service. I don't think we will be coming back.
Read More
Grace
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This resort was so welcoming, all of the staff are incredible! The food was delicious and you can't beat the views! Loved it here
Gilbert R.
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Some stuff nice some stuff was not and the food‘s gotta go. The food need more taste.
Maria
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It was an excellent experience loved the people that work there they treat you like family. I will definitely stay there again.
Luis
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

.
Mariana
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Awesome! Very good!
Crystal
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean room, amazing staff and an all around great place!!
Rosemary
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Good value for the price. The resort was very clean and the pools were lovely. The beachfront is small but it wasn’t crowded. The food choices were limited but all were very tasty. The staff was very attentive at all times.
Number of reviews per page
20
40