Overall Ratings & Reviews Fairmont Empress

perfection

Beautiful hotel with excellent service, dining, and location. Highly recommend.

Stunning hotel and location. The flowers are amazing.

Nice location for tourist

The staff was phenomenal! They were super helpful, friendly, and welcoming. From check in to check out everyone we encountered was wonderful. The room was clean and spacious, and had all of the amenities we needed. We will definitely be back!

Everything was perfect! Will definitely be back

The staff were so friendly and helpful. Beautiful location by the water.

Very nice!

I’ll come back, I love it

Wonderful stay with super relaxed !

Amazing hotel! High end, clean, great staff, lovely rooms, great location!

A OK

So Beautiful property . I would love to stay here again Thank you

Beautiful hotel, amazing history and architecture. However the stay is only as enjoyable as the customer service experience. I'm extremely disappointed with the customer service experience. It was the worst customer service I have ever had at any hotel and I stay in Fairmont hotels about 25 nights a year. I had tried emailing the hotel to modify my bookings prior to the stay, I never received any responses. I called and was told upon arrival they would be happy to assist me. When I arrived and approached front desk services I was told it was too late to modify my bookings. I needed to cancel one room completely and they would not cancel it for me, even when explaining I was told I would be able modify the booking upon arrival by a representative. We ended up paying full price for a room that no one checked into with no form of compensation. Hotel staff apologized and said sorry there was nothing they could do. I would recommend visiting this hotel and experiencing it, however due to the customer service I would encourage you to stay elsewhere.

The entire experience was superb.

The hotel staff were amazing. Hotel itself was clean and beautiful.

The hotel is iconic but older facilities prevent it from offering more modern amenities. Overall experience was positive

Our stay was

Was an amazing stay except that no one told us of the nightly parking fee:/