Service from the staff was exceptional

Absolutely incredible!! The staff were really friendly and very courteous. The hotel was incredibly clean, with great amenities. The whole stay was phenomenal; and the food was also really great. The location is particularly the best in the area. There is tons of activities you can do, tons of places you can visit and shop. Will definitely return later this year.

Excellent

Lovely room, friendly staff and fantastic location.

Cleanliness, staff courtesy, food quality, proximity to everything

Awesome stay!

Wonderful staff, clean and comfortable accommodations, and an iconic and beautiful hotel. Food was very good! Highly recommended Fairmont Gold!

We had a good stay at The Empress! Everything was perfect! We felt well looked after!

Great Stay- Staff and service is amazing, room was great and the Gold floor is always fantastic

Everything was excellent, the staff was extremely accommodating and was very helpful from the Valet to the servers in the restaurant.

Really cool hotel With lots of history!!!

Such an elegant old building with helpful and friendly staff

The spa and friendly service

Large, clean room, great amenities, and wonderful staff.

Parking signage was not clear, so we had to walk a distance to the front desk. I am disabl d so it was not easy. We didn’t know that the Bengal Room had to be rebooked, so we didn’t eat there. The room had a view of several me roofs, not the city.

Very clean

Rest staff is great

Extremely polite and efficient staff. From the door man to the cleaning staff were all on the same page that treated guests with respect. Rooms a nice mix of old-school charm and new renovations. Location is in the heart of Victoria close to everything. Ten out of 10

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Amazing room and great location!