Overall Ratings & Reviews Crowne Plaza BIRMINGHAM NEC by IHG, an IHG Hotel

Brilliant hotel extremely close to the arena

Comfortable family room with two double beds and a very big smart TV. It had everything we needed and we had a lovely 2 night stay. The breakfast had a great variety and all of the hotel staff were really helpful and friendly

Great Hotel. Staff very attentive, comfy room and the complimentary toothpaste was a great touch Thankyou

Tied corridors, but room had been updated

Convenient short, walking distance from Birmingham International train station and NEC.

Staff were spectacular during our stay. Nikki in the breakfast service was particularly excellent. She was personable and professional. It was clear she loves connecting with people and would remember us and others on return. We had an issue with our in room fridge which was fixed very promptly. The lobby, bar and restaurant areas are well maintained and clean. Unfortunately I would say the rooms are quite tired and need a good refresh, in keeping with the rest of the hotel. The bed was very uncomfortable and worn, the carpet felt dirty because it was so old even though it was clean. The shower in the bathroom also needs updated. This was disappointing as although we were there on a peak weekend, the price for the room was high given the shabbiness of some elements. Location is fantastic, couldn’t fault it. Close to resorts world and the NEC. Would stay here again but would hope the price reflected the state of the rooms better.

GREAT HOTEL GOOD STAFF.THE PARKING SHOULD HAVE BEEN INCLUDED AS I AT TO PAY AND NO INFO THAT I COULD GET IT FOR FREE UNTIL AFTER I ALREADY PAID FOR IT BUT EVERYTHING ELSE WAS VERY GOOD

Very very good

Service in bar/restaurant terrible. I waited 30 mins for a drink which I requested without ice but arrived with, another 20 mins later I realized others who had arrived after me were already eating so had to go to check on my food, a sales. When it finally arrived I had no cutlery..I went to the bar to pay as wasn't going to wait, no apology and I realized after that a top had been included on the bill.

Lovely surroundings and modern clean hotel with excellent bar and restaurant which is close to resorts world

You get to the hotel and for the parking right next to it you have to load an App and prepay. £15 - not cheap but at an exhibition centre you expect it. What you don’t expect is a hotel where the “day” you have paid for expires at midnight and you get a £60 “fine for overstaying “ as you leave the following morning. What hotel thinks you want to leave at midnight?. Of course the App doesn’t offer you the option of buying the extra day - no because they know they are going to fleece you with a parking fine. The hotel itself is obviously convenient for events at the arena, a reasonable comfortable chain hotel . But the scumbag parking scheme ruins the experience.

Very good. Quiet and comfortable

The hotel was clean, and the room was large and comfortable, if a little dated. The hotel was busy when we stayed, the restaurant was excellent but service was a bit slow. I had some issues with the parking payment, but the hotel staff were excellent, and sorted out my issues professionally and with no fuss. Would definitely stay again.

Great Hotel, great location! Staff wonderfully helpful, I left a jacket in my room and they were super helpful getting it back to me! Thanks!

The location was amazing. Right by a beautiful lake and close to many restaurants and other shops and a cinema. Not far from Birmigham airport and Birmingham Intertrnaltional Train station. I had a lovely restful time at the hotel. Though I did several trips out to various locations in Birmingham Its was so nice to get back to the Crowne Plaza NEC.

Overall this is a great property conveniently located within walking distance of Resorts World and BP Pulse live. Staff were very friendly and helpful. The price I paid was quite cheap considering this is a Crown Plaza hotel in Birmingham. 5*.. I would definitely stay here again.

Comfortable room, beds and pillows. Second time staying in three weeks and second time had torn hand towel in the bathroom. I did complain this time - not what you’d expect in a four star hotel. Good choice on the bar menu.

Really good but no cocktails! 😞

Handy for the bp pulse venue

Receptionist helpful, great location for resorts world. Breakfast pricey so didn't book it and didnt eat there so can't comment on food. Rooms nice, big TV and nice bathroom.