Very clean room with a nice view. Staff were very nice.

Good location, view but the building is old, hitting system is loud and we couldn't turn it off.( becouse of the noise and drift) Also, parking not included in our stay and on the reception they didnt inform us. TV remote very complicated and I couldn't use it to turn off the TV,so I had to turn off manually. Pool was ok,hot tub was ok but switch didnt work to turn it on.

Best location, good amenities and restaurants. Close to the city centre.

Location is great, staff is kind. The restaurants have strange hours and not overly for kids, luckily the hotel is close to Amazing restaurants. The room was nice. Parking easy and convenient. The pool was horrendous and we ended up taking my 5 year old to Emergency after getting sick from swallowing pool water. She vomitted for 8 hours. My other daughter got an immediate rash.

Clean rooms and the view was amazing

Nice and spacious clean rooms, fantastic location and friendly staff. The cost of overnight parking seems a bit high for Penticton and the front desk staff aren’t exactly transparent about it but otherwise a great stay.

Pool area was tired and in a dark space with no chairs Room was dark. I had one on the lakeside. Bedding was not soft. Overall it was a 3 star

Water took a good 4 minutes to warm up for the shower. Little disappointing

Our room was above the Barking Parrot. Could hear the club beat until 2am and then the million basketball and swim team kids opened and closed doors and bounced their balls above us at 7am. Was not relaxing at all. Hairs on the bathroom floor, amenities for the price were mid. This used to be a higher end place to stay. It’s changed. Probably won’t return.

Staff was great the new part of hotel was beautiful. We loved set up of room with the view and bathroom very nice and big. Maybe wish we werent charged 40$ for parking but otherwise lovely. We will be back

No free breakfast; coffee machine in room worked poorly; had to run the hot water faucet for 10 minutes to get hot; no free parking but they gladly let you park for $20 a day; loud music coming from on site bistro till 1:00 AM only shut off once I notified front desk; nice lake view.

Be aware they charge $20 for parking at check out, they gave us a parking pass and said to park wherever we find an opening and said nothing about having to pay $20 for a nights stay, unbelievable. Hotel is starting to show signs of age but was pretty clean otherwise. Shampoo was empty in the bathroom so had to use body wash. Charging for parking ($20) plus paying around $260 will not bring me back to this hotel.

Great gym and restaurants. The only complaint is the TV in the room and the limited movie channels.

Hotel was quiet, I was in the West Wing - newer part of hotel. The common areas were great, clean, new, felt upscale. The Room itself was mediocre for the nightly rate. Door to room was faulty, walls are quite thin. Roller shades stopped about 60% of the way, so couldn't enjoy the view. View of the back of the original hotel & concrete mechanical space was OK. Interior of Room was clean, the bathrooms were updated. Definitely not worth the price tag in the off season.

I rated it as very average. Nothing wrong and nothing great. The bedding was disappointing and it’s seen better days. Clean, fine, I liked the lemongrass body wash.

Did the trick

Our room was above their nightclub…had I known that this was the location of the room I would have cancelled and demanded a refund. We had no sleep (with an 8 year old who played hockey at 8am each morning)..because the Nightclub was booming music. Not a great location if you intend on traveling with kids, or need a decent night sleep.

Clean room and perfect location

Best hotel

Staff was great and accommodating and the rooms are a little dated but very clean and the hotel was really quiet which was a surprise.