Hotel Santa Marta

Explore Hotel Santa Marta
8.8
Very Good
From 830 reviews
Cleanliness

9.0

Room Comfort

8.2

Location

9.6

Service and Facilites

9.0

Traveler Reviews Hotel Santa Marta

Number of reviews per page
20
40
Top reviews
Barbara
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

My sister and I stayed here two weeks ago. When we arrived, the hotel was experiencing issues with the air conditioning. To make up for the inconvenience, our breakfast was complimentary for the first two days. Because there was no clear timeline for when the AC would be repaired, the staff arranged for us to be transferred to another hotel for the remainder of our stay. Throughout the situation, the staff was kind, professional, and very helpful. They communicated with us regularly and worked hard to make the transition as smooth as possible. The hotel is in a great location, with convenient access to the metro and many nearby attractions. While the AC issue was unfortunate, we appreciated the excellent customer service and the efforts made to ensure we were taken care of.
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Yu
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent services. Staff are very friendly and helpful. Amazing breakfast. Highly Recommend. Really appreciate the early check in so we were able to good rest after a long flight. Thank you!
Ryan
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

the staff were excellent, very helpful with everything. the hotel was very clean. this is a very simple hotel, pretty much just a place to sleep as the rooms are very simple.
Dennis
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great location for shops, busses and restaurants.
Kaycee
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean room, great location, and the staff are AMAZING!
Averil
icon-with Friends
with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great location!
Briana
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We stayed 2 nights at this hotel. Our room was unbearably hot during our stay. We did not comfortably sleep due to the heat and our room not properly cooling. We notified staff on our second night about the issue as our room was not cooling down after having the cooling unit running all day. They attempted to make changes to the unit but ultimately brought us a fan which wasn’t sufficient as there were 4 of us in the room.
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Tamie
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Really nice, clean and friendly staff. Air conditioning didn’t work very well
James
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The staff super helpful and accommodating. The room was spacious and clean. Good location to walk to the beach.
Daryan
icon-with Partner
with Partner
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This is a horrible hotel and staff. Everyday I was there my key didn’t work and I would have to go get a new key and the staff never bothered to care it was happening over and over. The biggest thing is our room had no WiFi. I’m Oahu g the sale price as other rooms with no WiFi and I work form my laptop. All the front desk had to say was that some rooms don’t get wifi…so basically burning they will do to help. They didn’t even bother to switch my room. I would not recommend anyone to stay here
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Abigail
icon-with Friends
with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Rooms are cute and clean. The staff at reception were friendly and helpful. Close to restaurants and shops, but still tucked away (quiet). I would stay here again if I ever visit Barcelona again.
Kathleen
icon-Family
Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Clean room. Comfortable seating area near lobby. The absolutely best & beautiful breakfast buffet! Not a thing was missing, they thought of everything! Staff was helpful.
Ayesha Kehkashan
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Excellent hotel in an excellent location. The room was very clean with very helpful staff. It was great value for money
Jenniffer Nathalia
icon-with Children
with Children
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excelente locación. Muy cerca a la Barceloneta. Cerca a supermercados y restaurantes. Excelente buffet - desayuno. (Siempre el mismo menú, pero esta bien acá en Europa)
Rosamaria
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Helpful staff, clean room, great location
Rebekah
icon-Family
Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Super staff! A short walk to the Barcelona Beach.
Tiffanie
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The location turned out to be great for what we were looking for - near enough to the beaches of La Barceloneta, very close to metro & bus stops for the attractions we wanted to see and within walking distance of so much else. They also let you store your luggage at the hotel to work around your check-in/out schedule.
Christopher
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Excellent location. Clean and well maintained. Iwouldnt saynot to stay there.
Robert
icon-with Partner
with Partner
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Only 1 small elevator and things can get busy, so waits can be long. Great location I'll stay again, but will ask for location on lower floors so I can use stairs if necessary. Chatged $15 extra for early check in- Im not used to that.
Carole
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Enjoyed the stop over. Very serviceable.
Number of reviews per page
20
40