Convenient location for events downtown at a good price

Great jacuzzi room

The room was very clean, the water out of the hot tap was brown as tea for about 15 seconds. Very appreciative of the drive branded soap, shampoo, conditioner and body wash. The parking is a bit of a narrower pitch than usual. I love the fact that there are twin elevators, having had to walk up and staff is very helpful down 5 floors at another hotel. Hot breakfast is aggressively mid.

Every thing so so clean and beautiful very comfortable

good location in the heart of town and close to the tunnels. Very elegant lobby & dining room. Rooms were clean and in good shape but ours was in need of some updating to match the public areas. Would choose this again over the highway.

Had to unplug AC to stop it. Our room was 2nd floor centre so we had the incredible privilege of looking out to a brick wall for the front signage. Seem to have forgotten this is a hotel for humans, not architects.

Not impressed at all... Pool/hot tub lclosed permanently since covid. (Not that they mention that in any online ads). The rooms need a serious update. Mold in the bathtub caulking, parts of the floor baseboards were lifting, old and stained furniture and drapes, My room telephone was from t1985 and didn't work. Bed was bouncy and old. Continental breakfast was 4 out of 10., Not any fresh fruit except Macintosh apples, coffee was terrible. On the plus side, the towels were clean, the staff were very helpful and very kind, and the location was ideal. But this hotel needs a serious upgrade for what they are charging per night. Disappointed overall and would not recommend.

None

Bedsheets need to be washed properly. Room needs renovation.

Room was clean staff very helpful and breakfast was good

All in time and service it’s excellent 👍

Hve stayed 3 times and consistently good service.

Very clean Helpful staff Wonderful breakfast options

Rooms weren’t cleaned very well. Had my bed made with a pillow under the sheets near the bottom of the bed.

It’s very good area and good quality

The breakfast was very good, the only thing I didn't like was the bathroom wasn't all that cleaned. But i had a good night sleep.

I would not recommend staying at this hotel based on our experience. Thankfully, because we booked through Expedia, we were able to have our reservation refunded despite it being a non-refundable booking. One of the biggest concerns was the incidental deposit policy. We were told the hold would be $300 on a credit card, but if paying with a debit card and insufficient funds were available for the hold, the charge would increase to $750. I found this excessive and unlike any policy I've encountered, even after working in the hotel industry at a higher-end property. Earlier in the week, we stayed at the Radisson while my partner was receiving treatment for a work-related injury. Their staff were compassionate, professional, and the entire experience was excellent. We chose this hotel the night before my partner's surgery, expecting a similar level of service, but unfortunately, the experience was the complete opposite. The customer service was disappointing, and rather than stay, we chose to cancel our reservation and make the 2.5-hour drive back home, only to return early the next morning for surgery. I hope the hotel takes a closer look at both its customer service and its policies, as they left us feeling frustrated during an already stressful time.

Établissement avantageusement situé avec un excellent rapport qualité prix et d’une grande propreté. Personnel courtois.

Very clean and friendly staff. Great location to the Forks and Blue Cross Park if catching a Goldeyes game. Breakfast had standard options, but no hot eggs just hard boiled. Our family would stay here again.

We enjoyed our stay, though I wish travel websites didn’t show pictures of a pool, as it has been closed for years. I also wish it was clear that you have to pay for parking. Otherwise, I would still recommend this hotel as it was clean, reasonably priced and in a great location.