Great price , room was on the top floor and a really good size. Some parts of the property need updating but all in all worth the money. Staff were excellent.

Nice clean well presented room, staff assisted with a new room as our original room had a slight issue but it was dealt with instantly only negative was we would have loved to have either had a fan in the room or been able to open the window a crack it was painted shut but had a safety device for when it opened

Avoid at all costs!! Terrible service and rooms , no hot water

The hotel was very close to the theatre

We arrived at around 11:45pm after a family gathering and were very disappointed to find that our family room was not ready, despite check-in being from 3:00pm. The phone in Room 218 was disconnected, so as I was travelling alone with my children, I had to take them to reception to report the problem. I was asked to wait while the beds were made. I would have happily made the sofa bed myself, but there was no bedding available in the room. When we returned, the sofa bed had been made, but no blanket had been provided, meaning another trip to reception. The alternative phone number we were given to contact the hotel from my mobile was also unavailable. Unfortunately, the issues didn't end there. The portable heater in the room was damaged, with a wheel missing, and it tipped over onto my son's foot. The room itself was not clean or well maintained, with cobwebs on the ceiling, curtains hanging off the eyelets, dusty furniture, and not enough towels, so we had to request more. The room felt tired and neglected, and we were kept awake by noise from the room above before being woken early by street noise. Considering we didn't arrive until almost midnight, I expected the room to have been fully prepared after being available for check-in since 3:00pm. Instead, it was poorly maintained and not ready for guests. Overall, this was a very disappointing stay, and we couldn't wait to leave, checking out before 9:00am the next morning.

Bno

Water wasn’t even available as complimentary.

Great stay, great value and around great hotel.

Staff helped as much as possible, but between lack of hot water, no ventilation, and a property on its last legs, we had 3 rooms over 2 nights. A disaster of a hotel. The owners of this place should not be in hospitality. Fraudulent as a hotel.

Lovely old building nicely refurbished but with some rough edges. Great location for City and train to Leeds. Nice room and bathroom let down by shocking mattress and cheap, faulty toilet seat.

Lovely old building, great features. Love that it is not corporate or clinical like some hotels. Have stayed many times after theatre shows

Lovely hotel well maintained and rooms modern. Staff extremely helpful and friendly. Buffet style breakfast well presented with a good variety of food. Location is central and 5 minutes from train station.Would highly recommend

Arrived and the weather was very hot but I booked the executive room with air-con so wasn't bothered, the room I got didn't have air-con and after asking no rooms have it as well as the bar and restaurant which were boiling , the windows in the room open about 2 inches so had no sleep all night ,not what you expect when they advertise executive rooms have air- con and none do. Overall a poor hotel.

Very good location , right next to Bradford Interchange. They take a £50 pre-authorisation fee for “damages”. They presumably get that a lot. I’m a 47 year old female up here for work, not really into intentionally damaging hotel rooms. The hotel feels old and weary, hardly any other person staying. Expensive for limited breakfast

.

Older hotel, certainly not a modern building but stylish and very central with the vibrant heart of Bradford just feet away.

Really lovely helpful staff. Beautiful building. Great for court opposite! Limited food menu but was lovely what I had. Thank you very much.

Hotel is out dated, with visible dirty carpets in the lobby that show they have not been cleaned for years. Not recommended for people with allergies as the hotel was really stuffy from the dusty carpets. In the restaurant, there was always no staff to serve and take orders at breakfast. We had to go look for the waiter from reception which was also always unattended. Their English Breakfast the bacon was always dry, their mushrooms tasted like they been cooked using used oil. The family room decoration is also outdated, their bed didn’t have a mattress topper so one could see the pattern of the mattress through the white sheets. Their curtains were also almost falling off and didn’t provide full blackout coverage.

The greeting at reception set the tone for the stay. The car park situated next to the hotel had always been free but was now chargeable. Rather than helping with this, the receptionist didn't even look up just said download the app and sort it out then I will check you in. This was time consuming and annoying that you couldn't just use Ringo had to download something completely different. Then came the check in. It was all done on a screen and took forever for the receptionist to do anything. He eventually spun a tablet round to me and said "fill this in". I asked if there was hand sanitiser as I am sure that screen is used multiple times a day. He said "no, but when you are done, if you insist on cleaning your hands the bathroom is down there". Unsanitary in my opinion. Gave me my room key and asked if I had stayed before and I confirmed i had. He smirked at me and said "so you'll know how to get to the 4th floor" - dismissed me and went on to the next person. The bathroom had empty shower gel and shampoo containers so the room clearly hadn't been checked. It was up in the eaves of the hotel with the window open. All you could hear were pigeons and then later trucks, people, basically loads of noise. At night the pigeons were scratching around the room so all you could hear was that, hard to sleep. The blind didn't work, so had to try and roll it manually. It was definitely not a luxury experience even though I stayed in an "executive suite". Receptionist was unhelpful .

I noted the placement of the heated towel rail inhibiting the functional use of the toilet in my room