Grand Burstin Hotel Folkestone

Explore Grand Burstin Hotel Folkestone
7.0
Pleasant
From 1,006 reviews
Cleanliness

7.0

Room Comfort

7.0

Service and Facilites

7.6

Traveler Reviews Grand Burstin Hotel Folkestone

Number of reviews per page
20
40
Top reviews
Martin Allen
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Two nice bars, and most days wonderful musician / dancers on stage in the ballroom . Regular events are free to those staying in hotel.
Amy
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room wash clean. The staff were friendly. The room was falling apart. Couldn't close bathroom door. Toilet seat kept slipping off the toilet. Bunkbed needed tightening up as very wobbly. So we moved top mattress to the floor. Swimming pool was lovely. Had shower room afterwards with no hot water at all. Great location. Rooms are probably prone to being trashed. If you are looking for somewhere to just put your head at night, then it is great. Don't expect anything else.
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Nadia
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with Partner
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Absolutely would not recommend. Awful exterior, Awful interior, Rooms disgusting, windows filthy and food awful.. stay away
Mr Bernard
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with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nothing Grand about this hotel,arrived after a long journey from France,no parking available on-site had to park on site road which ment we had get up early next day to move the car by 9.We were also told we'd have to pay £5 if we wanted to park at the hotel.I was'nt aware there was a charge.We booked a double room but was given room 510 which was a family room.The window handle was broken so it did'nt shut,the window vent would'nt stay closed and it was blowing a gale outside so the room was cold.We did have a heater in the room but we had to keep resetting it because it kept switching off.The quilt's on the bed's were very thin we ended up using all the quilt's in the room to sleep.There was hot water in the bathroom sink but bath and shower no hot water just luke warm.There was an old sink plug which someone had stuck onto the sink and another one just loose by the tap's.Very dissatified customer.
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Rhiannon
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Good location, cheap and cheerful, very dated decor
Keith
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with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Rooms need updating they needed tobe upgrading insome areas staff where brilliant
Maria
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with Partner
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Clean room, entertainment a bit hit and miss
Sachin
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The room was very odd shaped and not cleaned properly. Toilet was dirty.
Anton
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

This was the worse business trip experience I have had. The smell and cleanliness of the room was poor. The quality of the food was terrible and the price of the drinks was extremely high. An example, I was charge over £4 for a soft drink. The service from certain staff was poor, he offered some guest one option and when I asked for the same he claimed it was not available to order even though that guest told me what she was ordering.
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Fakhar
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Not what I expected, rooms did not look like the picture and there was smell of dampness.
Simon
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Only a short overnight but did the job. Private parking handy and great location.
Lauris
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Clean room but carpets needs to be changed as is smels
Desmond
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8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

You pay for basic you get basic, that’s not a bad thing though. The hotel is clean and warm the staff are friendly and helpful, parking is easy and on site. Great view and easy to get too. I would stay here again.
Mr. M
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The experience I had at this hotel was truly a complete disappointment. From start to finish, everything was problematic. When we entered the room, the cleanliness was absolutely inadequate, with serious hygiene issues. There was a strong dog smell in the rooms, and the elevator smelled extremely bad as well. The staff were uninterested and far from being solution-oriented; whenever you raised a concern, they preferred to ignore it rather than help. Additionally, the equipment in the room was either not working or in very poor condition. You definitely do not get what you pay for here. If you want a stressful experience instead of a relaxing stay, you can choose this place—otherwise, it is somewhere you should absolutely stay away from. I strongly recommend choosing other alternatives if you don’t want to go through the same bad experience I had.
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Lienite
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Really enjoyed our stay, place was clean and stuff friendly. Great location can easily get around by foot. Car park is £5 if you stay at hotel. Swimming pool and sauna available for price I believe it was £4 each.
Helen
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The towels in the room were stained and there were makeup marks on the soap dispenser. Also marks on the chair and floor. I don’t think that room was cleaned well.
Helen
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with Partner
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

We were upgraded on arrival to the 6th floor. Room clean with kettle and coffee's etc. Clean bedding and towels supplied. The TV did mot work tho
Lindsay
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Room needed a good clean,. No bedside tables.
Sarah
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

I had stayed here a few times over the last few years and never had a problem, however I am extremely disappointed with the stay this time The bathrooms flooring was turned up and mouldy from where it has got wet. This is not my main concern as I appreciate this is a budget hotel. The issue with this stay was no hot water. The shower was warm for around 2 minutes then went freezing cold. I waited 45 minutes for the water to reheat which it didn't and even the sink tap was freezing. In the end I had to boil the kettle for hot water and use a cup to rinse! Even for a budget hotel this is not acceptable as I expect hot water to shower as a basic. When I reported this when checking out I was told we could have given you another room - that would have been great had the water have not turned cold once I was already in the shower mid wash! Very disappointed with the issue in the first place and then not doing anything other than making a note when the complaint was registered made it worse. It's a shame as I most likely won't be returning. Especially given when I looked to book the best western up the road was only £14 more! Wish I had paid that now.
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Paul
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with Partner
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Basic room, but clean. Breakfast a bit limited, but fine. Just used as a base to do day trips
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