Grand Burstin Hotel Folkestone

Explore Grand Burstin Hotel Folkestone
7.0
Pleasant
From 1,014 reviews
Cleanliness

7.0

Room Comfort

7.0

Service and Facilites

7.6

Traveler Reviews Grand Burstin Hotel Folkestone

Number of reviews per page
20
40
Top reviews
Lindsay
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Room needed a good clean,. No bedside tables.
Sarah
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I had stayed here a few times over the last few years and never had a problem, however I am extremely disappointed with the stay this time The bathrooms flooring was turned up and mouldy from where it has got wet. This is not my main concern as I appreciate this is a budget hotel. The issue with this stay was no hot water. The shower was warm for around 2 minutes then went freezing cold. I waited 45 minutes for the water to reheat which it didn't and even the sink tap was freezing. In the end I had to boil the kettle for hot water and use a cup to rinse! Even for a budget hotel this is not acceptable as I expect hot water to shower as a basic. When I reported this when checking out I was told we could have given you another room - that would have been great had the water have not turned cold once I was already in the shower mid wash! Very disappointed with the issue in the first place and then not doing anything other than making a note when the complaint was registered made it worse. It's a shame as I most likely won't be returning. Especially given when I looked to book the best western up the road was only £14 more! Wish I had paid that now.
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Paul
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Basic room, but clean. Breakfast a bit limited, but fine. Just used as a base to do day trips
Maria de los Angeles
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Friendlyness of the staff could be improved.. parking lot should be only for overnight guest, it was horrible. I understand is first come first serve, but anybody can go and just park and pay. Cars were occupying 2 spaces and others were not supposed to park in some areas and they did, making us trying to get out impossible. In the morning of our check out, at 10am the housekeeping team knocked and ask like this: At what time are you leaving? Without any hi! Or goodmorning, no respect or basic knowledge of hospitality.
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Angie
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Yea
Daniel
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great affordable hotel
Dona
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This was my second stay at the hotel. I first visited last summer for leisure, and this time I came to escape the chaos of the city. I stayed for eight nights. The staff were friendly, and my room was clean throughout my stay. The hotel offers several restaurants and a café, along with a new vegan-friendly menu. The gym, pool, and sauna were all nice bonuses. It’s a budget hotel, so you get what you pay for. The location is lively during the summer months, while winter is slow and quiet. There were a few minor issues, such as the hot water supply not always being steady. Overall, though, it was a decent place to stay
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Edward
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Worked really well for us; quick check in, clean room and bathroom, convenient location. Breakfast not perfect- no question about quantity, but quality sometimes lacking, and no hash browns (serious failing for one daughter!). Tedious having to pay for a relatively small and dimly lit pool, but we didn’t use it often.
Zoe
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Clean. Alot to do. Good value. Friendly staff.
Shirley
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great customer service
Martin
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Spaciousness, hospitality, breakfast
Keith
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel is good value with friendly and efficient staff and a nice and big clean room
Scott
icon-
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Star for friendly they served us really quickly with no waiting time. It was the happy hour so lovely.
Tina
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with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Everything was very good haven't been there for a while so when we got there it had been cleaned up looked much better will be going back soon.
Andrew
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Was lovely and clean.
Paris
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very poor breakfast. Everything you have to pay extra for. Would not recommend this hotel.
John
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with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Smooth check in receptionist Very helpful spotless clean room with sea view great breakfast
Angie
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Yeah
Michael
icon-with Partner
with Partner
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Bed was so hard it was like sleeping on a slab at the morgue
Francis
icon-
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The room is very tired looking but very clean.
Number of reviews per page
20
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