Fes Marriott Hotel Jnan Palace

Explore Fes Marriott Hotel Jnan Palace
8.6
Very Good
From 599 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.4

Traveler Reviews Fes Marriott Hotel Jnan Palace

Number of reviews per page
20
40
Top reviews
bryan
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great experience. Staff super accommodating. Everyone smiling and happy. Only negative thing, a lots of ants. Biten all over.
Ansgar
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I recommend to avoid this hotel. The room was always dirty. Numerous, repeated service failures that made for an aggravating stay, and management expressing no regret over repeated blatant security violations that left the entire room open to anyone for entire day twice(!). Lugubrious people standing around with stinky cigarette smell all around them, but actual service non-existent while everyone seems to have a hand open for a tip for just standing around.
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Anum
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The hotel is absolutely beautiful, very well maintained and comfortable. The staff is also very helpful and kind. Everyone we spoke to was very professional and always ready to assist. We tried two restaurants. The Spanish restaurant and French restaurant. Both were delicious with attentive waiters. When we first checked in the bathroom floors had not been cleaned and we found stains on our bed sheets, when we told the front desk, they took care of it right away. Second, our laundry was not returned until we asked, but again when we told front desk, they were very apologetic and brought it right away. Last, we got a call the morning we were leaving saying a taxi picked up a friend of ours from the airport, however, we ordered a taxi to the train station that morning, again this was sorted out but definitely some back and forth with a few things at the hotel. Overall, good experience and helpful staff.
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Hanane
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The staff and cleanliness of the room
azzeddine
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The staff and easy going attitude
Shirin
2.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

I booked a superior duplex room but their idea of a duplex is a bedroom in the basement. It was damp and smelly. I asked for a room change but they did not have any to offer. I asked for downgrade and they did not offer any.
paul
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

lovely accommodations. everything clean. many restaurants with different cuisines. no complaints at all
Zhi Hong
icon-with Friends
with Friends
6.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Small bed
Firas
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Clean room and helpfull staff, the breakfast was acceptable but with limited options
khalil
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Very nice and beautiful hotel excellent service with 3 different restaurants and very good spa and hammam facilities. We enjoyed our time there tremendously.
Mert
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Excellent stay in Marriott's
Shawn
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The Bed was very comfortable and the Staff was ALL amazing. Everyone would stop to help us. I have not been in a hotel that had such kind and helpful staff!
Omar
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Hotel is being updated on a regular basis. Service is great. Facilities even better. Food is inconsistent.
Lida
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Updated and new hotel. About 15 minutes drive to city centre (madina). Friendly and very helpful staffs.
Hesham
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Nice area friendly staff
Swaleh
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Great service from Fatima Zehra and Zineb! Highly recommend it!
Andres
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Luxury hotel all amazin service, tea , coffe etc
Nora J
icon-Leisure
Leisure
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

we enjoyed our stay- the pool was beautiful and dining options were great- we especially loved the moroccan restaurant thank-you to all of the kind staff. They even delivered a special cake to our room wishing us a happy wedding anniversary.
Sheila
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Loved the pool and balcony/ patio area in our room. Large room. They have plans to update the rooms by December 2025.The convenience of a spa, specialty restaurants and specialty lounges was also very nice. Food was good😊
Timothy
icon-Business
Business
10.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

Beautiful hotel and good restaurant with traditional Moroccan food.
Number of reviews per page
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