Property could be kept more clean and maintained.

Overpriced. Rooms are nice, but food is very basic. Breakfast is ok. Staff is very nice and amazing. They don’t have a gym which I don’t understand why. The hotel has a shuttle bus that takes you everywhere for free which is very nice.

Clean and spacious room. The beds on the floor were not very comfortable, especially the pillows. Staff was very helpful in making arrangements when possible although they did not seem to know much about the Five Lakes area. Overall if you are interested in Hakone/Gora this is a great property.

Excellent breakfast a lot of choice .

Exceptional service from staff who went above and beyond. We dined at both the French and sushi restaurants and the food was amazing. Breakfast buffet was also excellent. The onsen was a great experience.

Everything was amazing! Our kids loved the food and the Onsen

Great stay.

Amazing views from the rooms!

Beautiful setting with a nice Onsen. We loved waking up to birds chirping out the window with misty clouds rolling down through the ravine. Magical place.

We loved the atmosphere. The fireplace in the living room smelled so good and looked cozy. The service was thoughtful and attentive. The room was spacious, and the view was amazing. The food and drinks were excellent. The bed was comfortable. I really liked the decor. Peaceful and serene.

Great location, friendly staff and amazing property. No issues throughout our stay and the room, view was amazing. Definitely on my re-visit list.

Clean and friendly.

Beautiful big rooms !

This was a midway stop point for us to take a break and recharge. Hyatt Hakone did not disappoint. Felt peaceful and relax. Staff, Food, property was amazing.

The hotel is tucked away in the mountains of Hakone - making it a convenient location for the ropeway access and a nice experience. Downstairs is a large living room concept with a wooden fire -- fun place to hang out and mingle/relax. Few nice touches that provide for a nice experience -- every guest usually wears their yakuta attire they receive in the room. There is an onsen that you can use which is wonderful! The room has good amenities. The service is a bit slower and maybe not as solutions-based as you might need, but everyone is nice. The hotel offers shuttles to Gora,Sauzon stations - which is helpful if you take the train from Odawara to these stations. You can also reserve a shuttle from Odawara to hotel.

Amenities were average

部屋もきれいに整理整頓されていて、スタッフの対応も良かった

Wonderful experiences

A fabulous winter retreat experience with the Onsen as the highlight . Excellent service ; Clean Tidy Restful . Highly recommend

Big rooms, clean, excellent and friendly service from all staff.