Hyatt Regency Hakone Resort and Spa

Resorts
9.4
/10
Exceptional
1,002 reviews

What Guests Say About Their Stay

Andy

10.0
/ 10
This was a midway stop point for us to take a break and recharge. Hyatt Hakone did not disappoint. Felt peaceful and relax. Staff, Food, property was amazing.

mervyn

10.0
/ 10
A fabulous winter retreat experience with the Onsen as the highlight . Excellent service ; Clean Tidy Restful . Highly recommend

Stephanie

10.0
/ 10
Spacious guest rooms, nice restaurant (The Living Room), coffee available at 7AM, very nice and welcoming staff, fantastic view of the mountains and proximity to Sounzan Ropeway line.
In the Area
See Map
1320 Gora Hakone-machi, Ashigarashimo-gun, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0408

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Hyatt Regency Hakone Resort and Spa is a resort is located at Hakone-machi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hyatt Regency Hakone Resort and Spa

1320 Gora Hakone-machi, Ashigarashimo-gun, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0408
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Lobby Hyatt Regency Hakone Resort and Spa
Lobby 2 Hyatt Regency Hakone Resort and Spa

Discover More About Hyatt Regency Hakone Resort and Spa

General


Near Hakone Gora Park

Location


With a stay at Hyatt Regency Hakone Resort and Spa in Hakone (Gora), you'll be within a 5-minute drive of Hakone Gora Park and Hakone Kowakien Yunessun. This luxury resort is 1.4 mi (2.3 km) from Hakone Open Air Museum and 2.9 mi (4.7 km) from Sengokuhara Susuki Prairie.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Hakone Meissen Antique Museum - 0.7 km / 0.4 mi
Hakone Museum of Art - 0.8 km / 0.5 mi
Hakone Gora Park - 0.9 km / 0.6 mi
Sengokuhara Onsen - 1.2 km / 0.7 mi
Ōwakudani - 1.6 km / 1 mi
Hakone Kowakien Yunessun - 2 km / 1.3 mi
Okada Museum of Art - 2.2 km / 1.4 mi
Hakone Open Air Museum - 2.3 km / 1.4 mi
Chisuji Falls - 2.8 km / 1.7 mi
Miyagino Hayakawa Breakwater Cherry Blossoms - 2.8 km / 1.8 mi
Pola Museum of Art - 3 km / 1.9 mi
Hakonejinja Mototsumiya - 4.2 km / 2.6 mi
Sengokuhara Susuki Prairie - 4.5 km / 2.8 mi
Hakone Venetian Glass Museum - 4.6 km / 2.9 mi
Hakone Ropeway - 5 km / 3.1 mi

The preferred airport for Hyatt Regency Hakone Resort and Spa is Narita Intl. Airport (NRT) - 167.8 km / 104.3 mi

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including hot springs and a hot tub. Additional features at this resort include complimentary wireless internet access, concierge services, and a fireplace in the lobby.

Business Facilities


Featured amenities include complimentary wired internet access, express check-in, and express check-out. Planning an event in Hakone? This resort has 1141 square feet (106 square meters) of space consisting of conference space and meeting rooms. A train station pick-up service is provided at no charge, and free self parking is available onsite.

Dining


Enjoy French cuisine at Dining Room French, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.

Rooms


Make yourself at home in one of the 80 guestrooms featuring refrigerators and minibars. Wired and wireless internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Bathrooms have hair dryers and slippers. Conveniences include phones, as well as safes and desks.

All facilities in Hyatt Regency Hakone Resort and Spa

Bar, Cafe and Lounge Hyatt Regency Hakone Resort and Spa
Bar, Cafe and Lounge
Swimming Pool Hyatt Regency Hakone Resort and Spa
Swimming Pool
Entertainment Facility Hyatt Regency Hakone Resort and Spa
Entertainment Facility
Functional Hall Hyatt Regency Hakone Resort and Spa
Functional Hall
Common Space Hyatt Regency Hakone Resort and Spa
Common Space

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • TV lounge
  • Spa
  • Garden
  • Shops
  • Library

General

  • Fireplace in lobby
  • Banquet
  • Parking
  • Terrace

Public Facilities

  • Elevator
  • Smoke-free area
  • Safety deposit box

Connectivity

  • LAN Internet
  • Free WiFi

Accessibilty

  • Accessible parking
  • Accessible bathroom

Business Facilities

  • Meeting rooms
  • Conference rooms

Transportation

  • Limited parking

Food and Drinks

  • Breakfast

Shuttle Service

  • Train station pickup

Accommodation Policy & General Information in Hyatt Regency Hakone Resort and Spa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation. Dinner is not included in the half board rate plan for children age 12 or younger.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hyatt Regency Hakone Resort and Spa
80
Number of floors in Hyatt Regency Hakone Resort and Spa
5
Another facilities in Hyatt Regency Hakone Resort and Spa
Laundry service, Multilingual staff, Express check-in, Newspaper in lobby, Luggage storage

Frequently asked question in Hyatt Regency Hakone Resort and Spa

What are available facilities at Hyatt Regency Hakone Resort and Spa?
There are top facilites at Hyatt Regency Hakone Resort and Spa such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hyatt Regency Hakone Resort and Spa?
The standard check-in time at Hyatt Regency Hakone Resort and Spa is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Hyatt Regency Hakone Resort and Spa provide breakfast?
Yes, Hyatt Regency Hakone Resort and Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hyatt Regency Hakone Resort and Spa?
Hyatt Regency Hakone Resort and Spa is a 4.5-star hotel.
How many floors does Hyatt Regency Hakone Resort and Spa have?
Hyatt Regency Hakone Resort and Spa has 5 floors.
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More Reviews from Other Guests in Hyatt Regency Hakone Resort and Spa

9.4
Exceptional
From 1,002 reviews
Cleanliness

9.6

Room Comfort

9.6

Location

7.8

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hyatt Regency Hakone Resort and Spa

Number of reviews per page
20
40
Top reviews
Tracy
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Beautiful big rooms !
Andy
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was a midway stop point for us to take a break and recharge. Hyatt Hakone did not disappoint. Felt peaceful and relax. Staff, Food, property was amazing.
Payal
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The hotel is tucked away in the mountains of Hakone - making it a convenient location for the ropeway access and a nice experience. Downstairs is a large living room concept with a wooden fire -- fun place to hang out and mingle/relax. Few nice touches that provide for a nice experience -- every guest usually wears their yakuta attire they receive in the room. There is an onsen that you can use which is wonderful! The room has good amenities. The service is a bit slower and maybe not as solutions-based as you might need, but everyone is nice. The hotel offers shuttles to Gora,Sauzon stations - which is helpful if you take the train from Odawara to these stations. You can also reserve a shuttle from Odawara to hotel.
Read More
Nikita
icon-Leisure
Leisure
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Amenities were average
JUNICHI
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

部屋もきれいに整理整頓されていて、スタッフの対応も良かった
Edward
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Wonderful experiences
mervyn
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

A fabulous winter retreat experience with the Onsen as the highlight . Excellent service ; Clean Tidy Restful . Highly recommend
Khoo Boo
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Big rooms, clean, excellent and friendly service from all staff.
Stephanie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Spacious guest rooms, nice restaurant (The Living Room), coffee available at 7AM, very nice and welcoming staff, fantastic view of the mountains and proximity to Sounzan Ropeway line.
RODRIGO
icon-with Partner
with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Spectacular!
Michael
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The hotel staff was accommodating though be aware that most have very little English. The shuttle service was efficient and useful but be aware the route is circuitous and not for those inclined to motion sickness. We very much enjoyed the Hakone experience especially the ropeway. We walked to town of Gora though it is very steep. We could not play our planned golf game due to lack of available taxis even though the concierge tried. The hotel is really showing its age with frayed upholstery and damaged wood finishes and outdated decor. The onsen bath was very clean and quiet and kept stocked with towels and amenities. The ‘welcome drink’ offered at check in was just the choice of a beer or wine (half glass) or cola. The beds were comfortable with high quality linens, and room service was responsive. We appreciated the Nespresso machine in the room and the provided water and coffee pods. In all a relaxing stay, but for the price it felt closer to a seniors retirement home than a Hyatt resort.
Read More
Megan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The staff was amazing and the amenities were top notch. Their shuttle service was great but only for around Gora-pick up at odwara station was extremely limited.
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Concierge staff were amazing . Many thanks
Andrew
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Puja had amazing service during breakfast, and breakfast was the best meal compared to the other resorts, although I wouldn’t eat lunch or dinner here. The resort is surrounded by beautiful trees and amazing scenery, Ryuji Yoshino went above and beyond in service to insure our group was taken care of, I would return to shake his hand again.
Read More
Debra
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Cleanest hotel I’ve ever seen. Courteous, professional staff. Beautiful Mountain View. Breakfast buffet was delicious.
Verified traveler
icon-
8.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Love the view from my room and the shuttle service after check out. The food from the restaurant was AMAZING!!! Didn’t go in the onsen because of tattoos. Loved the breakfast. Downsides they only have a laundry service and not a laundry room.
Arum
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Everything was satisfying but I must say that the breakfast buffet was exceptionally great. We were a party of 8 with 4 kids. The restaurant prepared a space for all of us sitting together.
Alexandra
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Staff is excellent! Onsen is nice. Mountain Views from rooms are beautiful. Food was very good. Shuttle service is a nice aspect given that the hotel is somewhat remote. Convenient easy access to the open air museum and the ropeway.
Alan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Excellent accommodation and super friendly staff.
anthony joe
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Very well maintained, great staff, spacious rooms!
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Hyatt Regency Hakone Resort and Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 1,002 reviews
Cleanliness

9.6

Room Comfort

9.6

Location

7.8

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hyatt Regency Hakone Resort and Spa

Number of reviews per page
20
40
Top reviews
Tracy
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Beautiful big rooms !
Andy
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was a midway stop point for us to take a break and recharge. Hyatt Hakone did not disappoint. Felt peaceful and relax. Staff, Food, property was amazing.
Payal
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The hotel is tucked away in the mountains of Hakone - making it a convenient location for the ropeway access and a nice experience. Downstairs is a large living room concept with a wooden fire -- fun place to hang out and mingle/relax. Few nice touches that provide for a nice experience -- every guest usually wears their yakuta attire they receive in the room. There is an onsen that you can use which is wonderful! The room has good amenities. The service is a bit slower and maybe not as solutions-based as you might need, but everyone is nice. The hotel offers shuttles to Gora,Sauzon stations - which is helpful if you take the train from Odawara to these stations. You can also reserve a shuttle from Odawara to hotel.
Read More
Nikita
icon-Leisure
Leisure
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Amenities were average
JUNICHI
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

部屋もきれいに整理整頓されていて、スタッフの対応も良かった
Edward
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Wonderful experiences
mervyn
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

A fabulous winter retreat experience with the Onsen as the highlight . Excellent service ; Clean Tidy Restful . Highly recommend
Khoo Boo
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Big rooms, clean, excellent and friendly service from all staff.
Stephanie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Spacious guest rooms, nice restaurant (The Living Room), coffee available at 7AM, very nice and welcoming staff, fantastic view of the mountains and proximity to Sounzan Ropeway line.
RODRIGO
icon-with Partner
with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Spectacular!
Michael
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The hotel staff was accommodating though be aware that most have very little English. The shuttle service was efficient and useful but be aware the route is circuitous and not for those inclined to motion sickness. We very much enjoyed the Hakone experience especially the ropeway. We walked to town of Gora though it is very steep. We could not play our planned golf game due to lack of available taxis even though the concierge tried. The hotel is really showing its age with frayed upholstery and damaged wood finishes and outdated decor. The onsen bath was very clean and quiet and kept stocked with towels and amenities. The ‘welcome drink’ offered at check in was just the choice of a beer or wine (half glass) or cola. The beds were comfortable with high quality linens, and room service was responsive. We appreciated the Nespresso machine in the room and the provided water and coffee pods. In all a relaxing stay, but for the price it felt closer to a seniors retirement home than a Hyatt resort.
Read More
Megan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The staff was amazing and the amenities were top notch. Their shuttle service was great but only for around Gora-pick up at odwara station was extremely limited.
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Concierge staff were amazing . Many thanks
Andrew
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Puja had amazing service during breakfast, and breakfast was the best meal compared to the other resorts, although I wouldn’t eat lunch or dinner here. The resort is surrounded by beautiful trees and amazing scenery, Ryuji Yoshino went above and beyond in service to insure our group was taken care of, I would return to shake his hand again.
Read More
Debra
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Cleanest hotel I’ve ever seen. Courteous, professional staff. Beautiful Mountain View. Breakfast buffet was delicious.
Verified traveler
icon-
8.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Love the view from my room and the shuttle service after check out. The food from the restaurant was AMAZING!!! Didn’t go in the onsen because of tattoos. Loved the breakfast. Downsides they only have a laundry service and not a laundry room.
Arum
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Everything was satisfying but I must say that the breakfast buffet was exceptionally great. We were a party of 8 with 4 kids. The restaurant prepared a space for all of us sitting together.
Alexandra
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Staff is excellent! Onsen is nice. Mountain Views from rooms are beautiful. Food was very good. Shuttle service is a nice aspect given that the hotel is somewhat remote. Convenient easy access to the open air museum and the ropeway.
Alan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Excellent accommodation and super friendly staff.
anthony joe
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Very well maintained, great staff, spacious rooms!
Number of reviews per page
20
40