Hyatt Regency Hakone Resort and Spa

Resorts
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9.4
/10
Exceptional
1,000 reviews

What Guests Say About Their Stay

Ebru

10.0
/ 10
Exceptional service from staff who went above and beyond. We dined at both the French and sushi restaurants and the food was amazing. Breakfast buffet was also excellent. The onsen was a great experience.

Justin

10.0
/ 10
Beautiful setting with a nice Onsen. We loved waking up to birds chirping out the window with misty clouds rolling down through the ravine. Magical place.

Lisa

10.0
/ 10
We loved the atmosphere. The fireplace in the living room smelled so good and looked cozy. The service was thoughtful and attentive. The room was spacious, and the view was amazing. The food and drinks were excellent. The bed was comfortable. I really liked the decor. Peaceful and serene.
In the Area
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1320 Gora Hakone-machi, Ashigarashimo-gun, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0408

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Hyatt Regency Hakone Resort and Spa is a resort is located at Hakone-machi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hyatt Regency Hakone Resort and Spa

1320 Gora Hakone-machi, Ashigarashimo-gun, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0408
Discover More Places
Lobby Hyatt Regency Hakone Resort and Spa
Lobby 2 Hyatt Regency Hakone Resort and Spa

Discover More About Hyatt Regency Hakone Resort and Spa

General
Near Hakone Gora Park

Location
With a stay at Hyatt Regency Hakone Resort and Spa in Hakone (Gora), you'll be within a 5-minute drive of Hakone Gora Park and Hakone Kowakien Yunessun. This luxury resort is 1.4 mi (2.3 km) from Hakone Open Air Museum and 2.9 mi (4.7 km) from Sengokuhara Susuki Prairie.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Hakone Meissen Antique Museum - 0.7 km / 0.4 mi
Hakone Museum of Art - 0.8 km / 0.5 mi
Hakone Gora Park - 0.9 km / 0.6 mi
Sengokuhara Onsen - 1.2 km / 0.7 mi
Ōwakudani - 1.6 km / 1 mi
Hakone Kowakien Yunessun - 2 km / 1.3 mi
Okada Museum of Art - 2.2 km / 1.4 mi
Hakone Open Air Museum - 2.3 km / 1.4 mi
Chisuji Falls - 2.8 km / 1.7 mi
Miyagino Hayakawa Breakwater Cherry Blossoms - 2.8 km / 1.8 mi
Pola Museum of Art - 3 km / 1.9 mi
Hakonejinja Mototsumiya - 4.2 km / 2.6 mi
Sengokuhara Susuki Prairie - 4.5 km / 2.8 mi
Hakone Venetian Glass Museum - 4.6 km / 2.9 mi
Hakone Ropeway - 5 km / 3.1 mi

The preferred airport for Hyatt Regency Hakone Resort and Spa is Narita Intl. Airport (NRT) - 167.8 km / 104.3 mi

Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including hot springs and a hot tub. Additional features at this resort include complimentary wireless internet access, concierge services, and a fireplace in the lobby.

Business Facilities
Featured amenities include complimentary wired internet access, express check-in, and express check-out. Planning an event in Hakone? This resort has 1141 square feet (106 square meters) of space consisting of conference space and meeting rooms. A train station pick-up service is provided at no charge, and free self parking is available onsite.

Dining
Enjoy French cuisine at Dining Room French, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.

Rooms
Make yourself at home in one of the 80 guestrooms featuring refrigerators and minibars. Wired and wireless internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Bathrooms have hair dryers and slippers. Conveniences include phones, as well as safes and desks.

All facilities in Hyatt Regency Hakone Resort and Spa

Bar, Cafe and Lounge Hyatt Regency Hakone Resort and Spa
Bar, Cafe and Lounge
Swimming Pool Hyatt Regency Hakone Resort and Spa
Swimming Pool
Entertainment Facility Hyatt Regency Hakone Resort and Spa
Entertainment Facility
Functional Hall Hyatt Regency Hakone Resort and Spa
Functional Hall
Common Space Hyatt Regency Hakone Resort and Spa
Common Space

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • TV lounge
  • Spa
  • Garden
  • Shops
  • Library

General

  • Fireplace in lobby
  • Banquet
  • Parking
  • Terrace

Public Facilities

  • Elevator
  • Smoke-free area
  • Safety deposit box

Connectivity

  • LAN Internet
  • Free WiFi

Accessibilty

  • Accessible parking
  • Accessible bathroom

Business Facilities

  • Meeting rooms
  • Conference rooms

Transportation

  • Limited parking

Food and Drinks

  • Breakfast

Shuttle Service

  • Train station pickup

Accommodation Policy & General Information in Hyatt Regency Hakone Resort and Spa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation. Dinner is not included in the half board rate plan for children age 12 or younger.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hyatt Regency Hakone Resort and Spa
80
Number of floors in Hyatt Regency Hakone Resort and Spa
5
Another facilities in Hyatt Regency Hakone Resort and Spa
Laundry service, Multilingual staff, Express check-in, Newspaper in lobby, Luggage storage

Frequently asked question in Hyatt Regency Hakone Resort and Spa

What are available facilities at Hyatt Regency Hakone Resort and Spa?
There are top facilites at Hyatt Regency Hakone Resort and Spa such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hyatt Regency Hakone Resort and Spa?
The standard check-in time at Hyatt Regency Hakone Resort and Spa is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Hyatt Regency Hakone Resort and Spa provide breakfast?
Yes, Hyatt Regency Hakone Resort and Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hyatt Regency Hakone Resort and Spa?
Hyatt Regency Hakone Resort and Spa is a 4.5-star hotel.
How many floors does Hyatt Regency Hakone Resort and Spa have?
Hyatt Regency Hakone Resort and Spa has 5 floors.
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More Reviews from Other Guests in Hyatt Regency Hakone Resort and Spa

9.4
Exceptional
From 1,000 reviews
Cleanliness

9.6

Room Comfort

9.6

Location

8.0

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hyatt Regency Hakone Resort and Spa

Number of reviews per page
20
40
Top reviews
Mehwish
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Property could be kept more clean and maintained.
Aviel
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Overpriced. Rooms are nice, but food is very basic. Breakfast is ok. Staff is very nice and amazing. They don’t have a gym which I don’t understand why. The hotel has a shuttle bus that takes you everywhere for free which is very nice.
Snehal
icon-Family
Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean and spacious room. The beds on the floor were not very comfortable, especially the pillows. Staff was very helpful in making arrangements when possible although they did not seem to know much about the Five Lakes area. Overall if you are interested in Hakone/Gora this is a great property.
Kirit
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Excellent breakfast a lot of choice .
Ebru
icon-with Children
with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Exceptional service from staff who went above and beyond. We dined at both the French and sushi restaurants and the food was amazing. Breakfast buffet was also excellent. The onsen was a great experience.
Anne-Sofie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Everything was amazing! Our kids loved the food and the Onsen
Joseph
icon-with Children
with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great stay.
Ashley
icon-with Children
with Children
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Amazing views from the rooms!
Justin
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Beautiful setting with a nice Onsen. We loved waking up to birds chirping out the window with misty clouds rolling down through the ravine. Magical place.
Lisa
icon-Family
Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We loved the atmosphere. The fireplace in the living room smelled so good and looked cozy. The service was thoughtful and attentive. The room was spacious, and the view was amazing. The food and drinks were excellent. The bed was comfortable. I really liked the decor. Peaceful and serene.
Sameer
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Great location, friendly staff and amazing property. No issues throughout our stay and the room, view was amazing. Definitely on my re-visit list.
Jon
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Clean and friendly.
Tracy
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Beautiful big rooms !
Andy
icon-with Children
with Children
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

This was a midway stop point for us to take a break and recharge. Hyatt Hakone did not disappoint. Felt peaceful and relax. Staff, Food, property was amazing.
Payal
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

The hotel is tucked away in the mountains of Hakone - making it a convenient location for the ropeway access and a nice experience. Downstairs is a large living room concept with a wooden fire -- fun place to hang out and mingle/relax. Few nice touches that provide for a nice experience -- every guest usually wears their yakuta attire they receive in the room. There is an onsen that you can use which is wonderful! The room has good amenities. The service is a bit slower and maybe not as solutions-based as you might need, but everyone is nice. The hotel offers shuttles to Gora,Sauzon stations - which is helpful if you take the train from Odawara to these stations. You can also reserve a shuttle from Odawara to hotel.
Read More
Nikita
icon-Leisure
Leisure
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Amenities were average
JUNICHI
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

部屋もきれいに整理整頓されていて、スタッフの対応も良かった
Edward
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Wonderful experiences
mervyn
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

A fabulous winter retreat experience with the Onsen as the highlight . Excellent service ; Clean Tidy Restful . Highly recommend
Khoo Boo
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Big rooms, clean, excellent and friendly service from all staff.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Hyatt Regency Hakone Resort and Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 1,000 reviews
Cleanliness

9.6

Room Comfort

9.6

Location

8.0

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hyatt Regency Hakone Resort and Spa

Number of reviews per page
20
40
Top reviews
Mehwish
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Property could be kept more clean and maintained.
Aviel
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Overpriced. Rooms are nice, but food is very basic. Breakfast is ok. Staff is very nice and amazing. They don’t have a gym which I don’t understand why. The hotel has a shuttle bus that takes you everywhere for free which is very nice.
Snehal
icon-Family
Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean and spacious room. The beds on the floor were not very comfortable, especially the pillows. Staff was very helpful in making arrangements when possible although they did not seem to know much about the Five Lakes area. Overall if you are interested in Hakone/Gora this is a great property.
Kirit
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Excellent breakfast a lot of choice .
Ebru
icon-with Children
with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Exceptional service from staff who went above and beyond. We dined at both the French and sushi restaurants and the food was amazing. Breakfast buffet was also excellent. The onsen was a great experience.
Anne-Sofie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Everything was amazing! Our kids loved the food and the Onsen
Joseph
icon-with Children
with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great stay.
Ashley
icon-with Children
with Children
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Amazing views from the rooms!
Justin
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Beautiful setting with a nice Onsen. We loved waking up to birds chirping out the window with misty clouds rolling down through the ravine. Magical place.
Lisa
icon-Family
Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We loved the atmosphere. The fireplace in the living room smelled so good and looked cozy. The service was thoughtful and attentive. The room was spacious, and the view was amazing. The food and drinks were excellent. The bed was comfortable. I really liked the decor. Peaceful and serene.
Sameer
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Great location, friendly staff and amazing property. No issues throughout our stay and the room, view was amazing. Definitely on my re-visit list.
Jon
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Clean and friendly.
Tracy
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Beautiful big rooms !
Andy
icon-with Children
with Children
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

This was a midway stop point for us to take a break and recharge. Hyatt Hakone did not disappoint. Felt peaceful and relax. Staff, Food, property was amazing.
Payal
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

The hotel is tucked away in the mountains of Hakone - making it a convenient location for the ropeway access and a nice experience. Downstairs is a large living room concept with a wooden fire -- fun place to hang out and mingle/relax. Few nice touches that provide for a nice experience -- every guest usually wears their yakuta attire they receive in the room. There is an onsen that you can use which is wonderful! The room has good amenities. The service is a bit slower and maybe not as solutions-based as you might need, but everyone is nice. The hotel offers shuttles to Gora,Sauzon stations - which is helpful if you take the train from Odawara to these stations. You can also reserve a shuttle from Odawara to hotel.
Read More
Nikita
icon-Leisure
Leisure
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Amenities were average
JUNICHI
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

部屋もきれいに整理整頓されていて、スタッフの対応も良かった
Edward
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Wonderful experiences
mervyn
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

A fabulous winter retreat experience with the Onsen as the highlight . Excellent service ; Clean Tidy Restful . Highly recommend
Khoo Boo
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Big rooms, clean, excellent and friendly service from all staff.
Number of reviews per page
20
40