Room was very clean and spacious. A good basic hotel. Close to the ski bus stop. Less than 5 minutes walk in to Banff. One thing I would suggest for improvement was that the shower didn't work in my room. I used the bath instead but would have been nice to have the option of a shower instead. Some staff were very friendly, others didn't really interact which I found unusual in comparison to other places I've stayed in Canada. Nice to have a coffee machine in the room. Overall I would stay here again.

Room was clean, staff friendly.

The hotel lobby and the room were very clean and comfortable. The staff were friendly. The only negative to this day was noisy neighbors above our room

Staff was nice but

We stayed for 6 nights, and it was a good stay for my family. Standard room did not have a microwave, which was a surprise for us. Room was clean and comfortable, had a basic cable TV (bring your own cables if you want to hook up you laptop), has a kettle, coffee maker (keurig, capsules were provided) and a fridge. Sauna and hot tub were pretty good, and staff was friendly and accommodating. Hotel is just steps from shuttle bus stop to resorts, which was great.

its tired looking but great location

Clean Comfy bed Quiet

Clean room and big too. Loved having the sink and fridge.

Nice room layout. Hot tub was wonderful.

Emma and Raffi were wonderful in helping us check in and get settled! Very friendly and helpful people!

The rooms were clean and well accommodated. Close to Banff town centre, good clean storage for skiiers and snowboarders, amazing location for the price!

Housekeeping conservation measures need to be revisited.

No comment

This hotel is more like a hostel than a hotel. Although clean, it’s definitely worn down. Room was efficient, clean and quiet with a mini fridge. The hot tub was terrible. The water jets don’t work properly and it’s located right behind the front desk with only a glass wall separating them that doesn’t go to the roof so all conversations at the front desk can be heard. On the third day, they closed it as the water was no longer hot enough. There is an extreme lack of parking with only 23 stalls in the underground parade and a severe lack of street parking available. You cannot park out front as it’s prohibited and you are competing with local residents on the back streets. This would be a nightmare during the high season. The ski “lockers” are actually open slots lining the walls where a metal flap is locked across your skis… and is not very secure. An ambitious thief can definitely steal poles and with the right tools, the metal flaps or cords (used for snowboards) can be cut off. The hotel does provide the locks free of charge but I kept my skis in my vehicle

Quick service. Easy check-in/checkout processes. Healthful staff

The staff are courteous and helpful.

Great location for skiing

Lower the prices. Just because it's the holidays doesn't mean you have to make people pay more.

best price for what you get

It was a great stay