My stay was in a junior suite, I had booked it because I wanted a view, the room had a partial view of the sea, and golf course, I would say it was a nice view. The room, however was marginally clean, smelled of dust, the windows were dirty, although the bathroom was clean with the exception of the half worn off factory sticker on the base of the toilet, not a big deal, but certainly lends to lack of attention to details. The coffee maker did not work, and there was only one cup provided. The road had a spacious deck, but it was dirty, the outside light did not work, and the single comfortable chair was broken and unusable, the Chase lounge had no pad, leaving a small table with uncomfortable chairs as the only seating. The property is very poorly marked for directions on how to get to your room, no direction/map from the front desk, leading to a lot of walking around through poorly marked corridors, searching for your room. My room was on the third floor, I do believe there is an elevator on the property I did not locate it, requiring hauling luggage up three floors. The bed and bedding we’re not particularly comfortable, but adequate. Most annoyingly, there was no hot water. I believe this was a hotel wide problem, as friends that were staying in a different area of the resort and they also had no hot water. At checkout, I discussed all these issues with the front desk. Staff received cursory apologies, no meaningful explanations or offers to try to make things right.
