Pros: Clean, with nice old-style furniture in good condition. Excellent location if you are okay with not staying near the beach. Tons of restaurants (check reviews before going), live music, handicraft stores, the famous Güero Güera ice cream shops, La Parroquia restaurants, local shoe stores, and more. Gentle and helpful staff, although some do not speak English. Close to the Malecón, tourist two-story open bus rides, the Marines Museum, and many historical buildings. Cons: Outdoor live music can be annoying late at night. If you need a safe, make sure you request a room with a working one, and double-check that it is securely attached to the wall when you arrive. Far from the nicest beaches.

Clean rooms, friendly staff and great location!

Las instalaciones están muy descuidadas y por la noche prenden una planta de emergencia que hace mucho ruido y el aire acondicionado enfría mucho a 18° y no hay manera de bajar la temperatura más que apagándolo.

Enjoyed the stay!

Nice large rooms, comfortable beds. Good swimming pool and fitness room with sauna. Good location.

Towels weren’t exactly white but location and service were excellent!

Nice staff

Great location. Rooms are dated. Comfortable stay.

The staff was friendly and helpful, especially at the end of our 3-night stay by arranging our early morning taxi to the airport. The room was clean and large with a table and two chairs, and a king-sized bed. The hotel is right on the main square (el zocalo) so we could go out and hear live music and see dances. Unfortunately, as with many old buildings, there was an awful smell of the sewer emanating from the bathroom. It seemed to be strongest in the morning. But, short of knocking the beautiful hotel down and rebuilding, there is probably very little that be done to improve the smell.

Great location, right on the zocolo. Super friendly, helpful staff.

Staff

Nice rooms and service.

Good hotel. GREAT Location except for the music out front. But it didnt bother me much. Room had a lot of space. But, if you have respiratory issues shud reconsider. Our room had mold. But as experiences go. I was comfortable. Thanks Gran hotel Diligencias:)

Room was clean but worn. Okay for overnight stay which is what I utilized it for. The lobby was clean, but the carpets in the room floors should be replaced and were not vacuumed. Outside bar was good. I would stay there again because I liked the location in the heart of the city; will look for other accommodations also.

Muy bueno

The property has an understated charm of years past. I’ve stayed there numerous times. Unfortunately, this time the room was disgustingly worn and dirty. We were in room 411 and it needed a deep cleaning. The bathroom was grotesque! I was hesitant to even shower. I hope, improvements are forthcoming to bring back the charm it once had!

Un hotel muy lindo,la gente del hotel muy amables..comida muy rica.muy recomendado..

I’ve lived and stayed at this hotel since 1979. It is sad to see how run down the place is. It needs attention. However, the staff is amazing, it is clean and safe.

Staff very friendly

The property was in a excellent location but the floors and bathroom needs more attention