First let me say the service was not just excellent, it was extraordinary. The staff go above and beyond to make your stay “perfect”. I want to compliment Lea and Irena who were amazing.
Now having said that, the tv navigation is not user friendly and this is coming from someone who travels quite a bit. I have never had so much difficulty operating a remote. I think they should have instructions printed and placed in the room.
I ended up being moved to another room which they did because I wanted to make sure I had a room with the TV that worked since the first room the TV not only did not work, but there was also no hot water.
In the end, I had a room with hot water and an operational TV, which was nice.
They did end up having to shut off the water for the entire hotel the day I was leaving so that the technicians could deal with whatever the problem was. They mentioned some sort of safety concerns, but I didn’t completely follow the explanation.
The hotel is in a great location with like I said extraordinary service. If I go back, I would want to make sure that the plumbing issues have been resolved. I am sure that that might’ve already been done by the time this review gets posted.