Upon arrival the reception staff were very helpful, supported us with where to park which is a chargeable car park nearby. The room was not ready as we arrived early, we were expecting a call to confirm when it was ready, that didn’t come, and we eventually went to check back at reception at 5 and managed to get into our room at this time. The room was very comfortable and spacious. Great room facilities. The downside was the pool area and changing rooms both inside and out, these are not to 5* standard, there is lots of damage, non locking doors, damage to pool tiles and the pool could be cleaner. The beach near by was very nice, the one to the left of the boardwalk is nicer than they closer to the main moana restaurant, white sand, clear water, although many jellyfish so something to be careful of. Great grocery store across the roof from hotel and some lovely little shops to wander around, plus the Troia festival was on which was a lovely vibe.

It was good but not a five star experience. We were expecting a kitchenette and a balcony and we didn't get either, the air con in the room was not working, the beds were slightly too hard, I asked the housekeeping staff to come back later and they proceeded to sigh and close the door. Staff was friendly. The gym was okay. The pool

Great hotel everything as expected - only down side was the cost to park my car should be included up front

Didnt feel like a 5 star, more of a UK 3 star but it was fine. Clean. Gym could do with a revamp and dinner menu was poor

No AC in room. Staff was advised and the problem was not resolved

The tissue box was empty .they did not inform us that coffee capsules were charged at €1 each (petty!)

Fizemos early check in sem problemas. Chegamos mais cedo e já tinham o quarto pronto e deixaram-nos entrar. Perto da praia, muito sossegado. Apanhamos um fim de semana de sol e bom para usufruir do melhor de Tróia. A praia e as caminhadas pela areia que sabem sempre bem em pleno Novembro. Não dou 5 estrelas de overall devido ao pequeno almoço. Não são organizados, a variedade para um hotel de 5 estrelas deixa muito a desejar. Acho que para um hotel de 5 estrelas o pequeno almoço tem muito a melhor, a começar na organização da sala e dos trabalhadores. Na parte da seleção que temos de comida para o pequeno almoço, acho que para o que se paga e sendo 5 estrelas poderiam e deviam ter melhor oferta. Mas no geral gostamos da estadia.

Unique location

Beautiful place to visit.

Place is amazing. But the room was broken (safe not working, drain, telephone). Despite repeated efforts to get things resolved in a relatively vacant hotel, the staff never did anything nor tried to communicate to inform.

Great place to stay for a few days, close to the beach and nice staff. Too bad however that they did not replace simple things at breakfast such as black tea for consecutive days.

We planned to stay for a week and left after 2 days! On the first day of arriving I received a parking ticket as I went to check in. On the second day I got a parking fine because it was not clear that the bay I was using was a doctor's parking place. This was the worst deal I've had in Portugal. What you get is a 3 star hotel at most with cheap furniture, no facilities in the hotel. You have to track to the other side of resort, it's sister hotel for pool and sauna that close at 9pm, that is if you manage to get a towel before 7pm and a locker key that is never available. The staff is not rude just unhelpful. I was relieved to escape this resort. The manager did help to cancel one of the parking fines. However, it did not help I lost so much time and effort dealing with tickets. I was woken up every morning by the deliveries just below the balcony, which also had no view whatsoever. I am not surprised that there were no other nationalities I can see other than Portuguese and French. Avoid at all costs, even if it is the last available place in Portugal!

While yes I agree this place isn't a 5 stars, I had an exceptional stay. We stayed for a week in a family holiday, we arrived almost at midnight from Lisbon and were welcomed and check-in really smoothly. Our studio room was big, bright, clean, well ventilated with a nice sized balcony where we enjoyed every sunset as we kindly got upgraded to seaview room as we're Expedia Platinum members. The breakfast is included and was good quality with cook to order eggs station and can get busy at times but the staff is always doing their best! The hotel has an outdoor pool and an indoor pool that we enjoyed. I had a couple massages on site given by an Ayurvedic masseuse from India, Vanish I believe was his name. one of the best massages I've had. (Hot stones) I personally want to thank Vanessa at the front desk as well as Duarte, Raquel and Matilda for being very patient with me and rescheduling my massages more than once! Sara the guest relations lady also kindly arranged our pick up taxi to go back to the airport on departure, all in all we had a great stay and will be happy to come back!

O ar condicionado do quarto não estava refrescando de forma eficaz, reclamei na recepção e a resposta era que estava funcionando, tivemos noites de calor.

TOP

Vista fantástica, pequeno almoço estava bom, mas não deslumbrante. Quarto grande, com bom design.

Vista traseira para o estuário do Sado e nascer do sol

Tres bon séjour Tres reactif sur le problème de clim

Der preis der unterkunft ist sehr hoch und hätte eine bessere qualität in punkto poolanlagen und zimmer erwarten lassen. Das personal ist bemüht. Die lage ist unschlagbar.

La piscina no estaba muy clara los primeros días y algo fría para mi gusto,el sábado y domingo había que esperar para desayunar y también se averió el ascensor,por lo demás bien,habitación grande