Overall Ratings & Reviews Keypad Hotel 24 Hang Ga

Keypad thank you for trusting and supporting the hotel. First of all, Keypad apologizes to you for your bad experience at the hotel. However, Keypad still wants to correct the above information - Having stained sheets or blankets is undesirable and the hotel wanted to notify you, but you returned late (after 11pm), so Keypad could not notify you right away at the time of the incident. - When Keypad reported the problem on the second day of her stay, Ms. Linh refused to accept it because her clothes were dirty on the sheets. It wasn't until the second set of sheets was dirty that she accepted them. Keypad is sure to always want to bring customers the best experience and the Keypad brand is reputable, so we will not lie or intentionally cause incidents that cause damage to customers. Any customer always wants new and clean services and equipment. At the same time, you will also be responsible for preserving the hotel's assets, so Keypad hopes that Ms. Linh will understand and sympathize with you. I also hope you understand that Keypad staff always work responsibly and conscientiously. However, there may be unnecessary misunderstandings in communication. Keypad once again hopes for your understanding. Best regards