Good location, good price, friendly staff, easy access to public transport.

The hotel is in a super convenient central location, but there was no housekeeping staff and a lack of toiletries.

Great location and room space

I love my experience in Citadines. Thank you all the staff.

Room was spacious & clean, staffs were friendly & helpful, fast elevators, perfect location. Room lighting a bit dim for my liking, but that's just me I guess

The hotel staff is friendly, the room is spacious, the equipment in the room is complete, comfortable to stay there. Next time to Melbourne will stay at Citadines on Bourke again.

Location in CBD, easy to go everywhere.

Front desk staff friendly and helpful.

Location is so near to any where

The staff was very friendly and helpful. Stay in a lot because it's very comfortable inside the room🥰

Good experience, friendly staff, and near restaurant.

The hotel staff is not very friendly,

Central location. Always stay here when I come to Melbourne.

Very friendly and helpful staff member. The location is so central. Free tram in front of the hotel. Amazing. Love the nice pool and sauna also. Will stay here every time I come to Melbourne for sure.

First time stay at Citadines on Bourke St. I used to stay at Somerset Elizabeth, but they closed now, so I choose Citadines. Very strategic location, just in front tram stop, and you can walk less than two blocks to Swanston St, or you can catch tram. The receptionist lady (I forget the name, but looks like new staff, very polite and helpful). Definitely will stay here for the next visit.

Spacious room, the receptionist was incredibly nice. Love the kraemer made in pare amenities.

Staff are helpful. We had a great stay.

Spacious, comfy, good for longer stay as they have got all the household thing such as kitchenware, iron board. The only negative thing was we were told that our room was upgraded but the room we got actually disabled-friendly. Thus the toilet was designed with just the curtain and the draining was very poor, causing flood after 2nd person taking shower.

The room is clean and the amenities are very good. The staff were very caring. Overall, we hada a pleasant stay.

really in the city center ... lots of food around it. and tram stops right in front of the hotel. spacious rooms, suitable for families with children because there is a microwave, dishwasher and a large washing area. service is very understanding, because of the cold weather I was given early check in.