Citadines on Bourke Melbourne

Always our favourite place to stay. Tram stop minutes away and close to restaurants and shopping. Our bedside lamp didn’t work and the kitchen was short of a cleaning cloth. As was explained to me the lamps are too old to be fixed and it took two tries to get a cleaning cloth. Apart from that the staff are always helpful and our room was spacious and comfortable.

This is the place to stay in Melbourne. The rooms were exceptionally presented,checkin was smooth and staff always helpful. Temperature in the rooms was easy to control and felt comfortable. Thanks to great reviews before me that make me book this place for my first trip to Melborne.

All ggreat

All good

Customer Service from the boys and girls at the front desk was first class - great pool and right in the heart of the city - rooms have everything you need - highly recommend

Great friendly staff. Great central location.

Great location with transport options right outside on Bourke Street.

The hotel website is awful I gave up and used Wotif even though a loyalty club member. They have all my details and check in is a repeat process. Annoying. Rooms clean but could use a paint brush. Bed and shower great. Parking great. Good value at what I paid for it even with the check in slowness

Always enjoy staying in this hotel. Staff are lovely, location is great and it’s good value.

very nice hotel would stay here again

Benjamin was wonderful! A great asset.

Love the location, great apartment. I will 100% stay again

The shower floor needs a scrub - pink soap scum. Carpet was a bit dusty. First room smelt quite horrible so I needed to change rooms which the staff kindly facilitated. Cleanliness needs to be stepped up a notch at this hotel. Centrally located and easy to get around town.

Loved our complementary early check in & late check out

We booked an executive 2-bedroom apartment months in advance. Upon arrival, we were assigned a room. The room felt cold, dated, and everything looked old. After providing feedback, we were told that it was the only room available, but we were later offered another room, at a higher level, which at least felt cleaner. The shower in the master bedroom was also not working. After 2 nights, we were shifted again to Room at a corner, which was much better. However, housekeeping service throughout the stay was disappointing. Despite repeatedly requesting daily housekeeping, they only changed the towels and cleared the rubbish. The room was never vacuumed and the bedsheets were not changed despite our requests. Before checkout, the housekeeping trolley was placed right outside our room, blocking the way. Ironically, when we needed housekeeping during our stay, it was nowhere to be found, but it suddenly appeared when we were checking out. Upon check out, when the front desk asked about our stay, we shared that it was bad due to the housekeeping issues and overall service. However, the manager who was beside did not acknowledge our feedback and disappeared shortly after. The front desk also remained quiet and did not respond further after we commented about our bad stay. With this level of service, I would not recommend staying here. There are definitely better accommodation options at a similar price point with much better service standards.

10/10 can't fault the location or anything else. Beautiful staff,Benjamin and Juliana and the rest of the staff so friendly. Our stay was amazing. We will be back in June!!!!

Excellent location with tram right in front of the hotel. Also walking distance to Bourke st mall, Fed square. Great places to eat nearby too. Rooms really clean and staff super friendly. This is our go to place when staying in the city.

Great for us we will stay again

Reasonable value. Good location. An affordable option in the CBD.

Great location. Reception staff helped change rooms when air con not working. Housekeeping very average. Coffee cups not clean, no wash up fluid left. Body wash dispenser in shower empty