Went with a big group to celebrate a birthday. Made dinner reservations and once everyone was at the restaurant was told they couldn’t accommodate everyone. When we arrived the AC wasn’t working for hours! About three rooms doors were extremely hard to open. On our last night at one of the restaurants, we did not the cake that we ordered and paid for! Having flowers delivered for the birthday was beyond difficult as staff did not want delivery drivers to enter the hotel. It was low season and we were celebrating a 15 year old birthday. They could have definitely done better to be more helpful. Super disappointed on the service and unfortunately will not be coming back.

Good

We had great time

Excelente Servicio

Everything about the hotel was great, except for some of the guests. We stayed there for almost two weeks, and on the weekends there was a group of guests (most likely locals) who were very loud and inconsiderate. On Saturdays and Sundays, they would bring their own loudspeakers and play extremely loud, annoying music in the silent pool area. They were also noisy late at night, and on two occasions we were woken up around 2 a.m. by them shouting and making noise in the hallways. In addition, they were quite rude. On one occasion, they moved our towels and belongings from our pool chairs and took the seats while we were in the pool, as if nothing had happened. Despite this, we had a wonderful stay and would still recommend the hotel. The property, staff, and facilities were excellent. I only hope that management addresses the issue of guests bringing their own speakers and enforces the rules in quiet areas more strictly to ensure a pleasant experience for everyone.

I've been here several times over the past few years. Always the best resort in the area! Staff is unparalleled in their professionalism, facilities are immaculate and the amenities are really unlimited. Highly recommend for everyone, family, solo, couple! 5 resorts for one.. And a mall in the middle of the jungle!

I didn’t like the rooms they need some TLC Also, the food was not good at all

liked everything except the beach. It was very rocky and full of sargassum seaweed.

I had a wonderful experience during my stay. The location was convenient, the staff were friendly and helpful, and the accommodations were clean and comfortable.

We had a really nice stay at Barceló Maya Caribe overall. The resort was very clean, the food was great, and the staff were all friendly and helpful. The facilities were also very good and well maintained. The only reason I’m giving 4 instead of 5 stars is because of the noise situation around the pools and hallways. Some guests, especially weekend groups, were bringing large portable speakers and playing loud music everywhere, even though the resort already provides music in the designated pool areas. At times there were multiple speakers competing with each other around the same pool, which really took away from the relaxing atmosphere. One night there were even people shouting and playing loud music in the hallway around 4 AM. I understand this is mostly caused by certain guests, but I think the resort should enforce stricter rules about personal speakers and quiet hours, because otherwise the experience becomes much less enjoyable for everyone else. That said, this is still a very good resort and we genuinely enjoyed our stay. One small note as well: some activities/facilities that are usually included at other resorts, like the water slides, required extra payment here.

Great

.

Very nice place to visit for a vacation. Staff, food drinks, hotel room all great.

The staff were nice. I had to pay $25 cash base on Expedia final fees after arival but for some reason they charged $50. A lot of rocks. My friends, that came with me, said they not going to return because of that reason. And a lot of sea weeds. Stinking so bad at the beach.

We gave Barceló another chance and I’m so glad we did. The food improved a lot since our last visit, the pool was always clean, and the amenities were great. Overall, we had a really enjoyable stay and would definitely come back.

Fast check in. Very polite and helpful staff. Easy to get restaurant reservations. Big variety of food, and it also good taste. Spa is amazing. Nice beach with white sand, and shallow water. This time was a lot of seagrass, but it isn't about hotel, it's about nature.

Ptoperty in need of updating & repair. Been coming to Barcelo's every year since 2010 nothing about it is the same. Given the price increase & property condition this is probably our last visit sad to say as we loved coming here prior, it was our home away from home.

The room we stayed in need to be remodeled, looks outdated, staff can be rude if you don’t tip them every time they do something for you, otherwise they ignore you.

We love this place. Everything. This is our 8 times

I felt like I was in heaven on earth! It was clean, entertaining, and the best place I’ve ever been to.