Great stay

Muy bien Ubicado. Unas vista al lago hermosas. Accesible a Flores. Mi única observación es que más habitaciones deben poner letrero que indique a los huéspedes hablar en voz baja, tener volumen TV no muy alto, pues luego de las 11 pm uno quiere descansar. Por lo demás buen hotel y mi experiencia con la habitación contigua fue mala suerte.

Good location with Maya Mall nearby and Flores island a 10 minute walk or 2 min tuk tuk. Breakfast options were good.

The staff members were very helpful.

The room was terrible room 204 sink was loose, faucet keys weren't in great condition

Beautiful views from the restaurant, pool, and sitting area. Breakfast was plentiful and good. The place is clean and the staff is nice.

Location was perfect, staff were extremely friendly, professional, and helpful. Roomm was pretty rough shape.

It was ok

Very clean everywhere . Great stay at reception but unfriendly at the breakfast. Beautiful common spaces. Quiet. A little issue with water pressure 1st day but better the next

The staff and common areas of the hotel were really nice. The room itself was fine, and relatively clean. Breakfast was good! It was pretty noisy, though, the walls are quite thin and I could hear every move my wall mates made.

Room was clean. It needs some updating but in good condition. The big problem we had is that the lock box batterys stop working and we weren't able to open the box in time making us miss the previous engagement we had. Staff was unable to open the box with override keys and it took over an hours being left alone to try to open it.

room was very clean, 24/7 front desk, good food, nice pool, felt very safe

Hermoso hotel y su staff muy amable y respetuoso, volvería a hospedarme.

Good

Staff continually cleaning and very helpful. On arrival room was not satisfactory but were given a room change the next day to a corner room overlooking the lake so that made up for the first noisy room on the street.

TerriblePoorAverageGoodExcellent

Friendly and helpful staff. Nice room with balcony and lake view. Early check in was accommodated. Nice pool and large jacuzzi.

No ice for rooms

Shopping meal was 5 minute walk with all the necessities there. Only wish we had a mini-fridge in the room but besides that, overall amenities were great!

Everything was very clean, shuttle pick ups very punctual, our Ac Unit was not working properly and they immediately switched our rooms, breakfast was excellent. Customer service was great!