Receptionist David was charming and professional checking 4 of us in … joey on the bar was a STAR and interacted brilliantly … rooms well equipped but good do with a deep clean and polish, courtyard and bar spotless and generally a nice place to relax with a 15 min walk into town if you e long legs !!

NA………………………………………………………..

Good hotel with great views of the bridges over the Tyne. Helpful staff and good food in the restaurant, but breakfast well below par. Poached eggs were hard and bacon over cooked. Extremely disappointed with the cleanliness of the room. Considering the price paid I would expect the room to be spotless, which it was far from. The overall cleanliness of the bedroom was poor. The handrail in the upstairs bathroom was covered in dust and obviously hadn’t been cleaned in weeks. You could also see hand marks in the dust on the girders, and the pipes in the downstairs bathroom were water stained ( again hadn’t been cleaned for a while). The mirrors were also smeared, smudged and the frames were again dusty. Overall not what I would expect from a 4-star boutique hotel.

Great hotel, great price. Breakfast was exceptional.

Great location. Limited Parking @ £15 p/n Breakfast @£23 per person we felt was is extortionate, so we declined. Aside that, would recommend for ease of access to Quayside, Ouseburn etc.

Always one of our favourites. Staff are always amazing, restaurant and bar are beautifully done and the rooms are so individual to other hotels, they have personality and you feel fully relaxed.

Hotel is stunning I stayed in Cristal suite was spectacular bed was massive, staff were very friendly and informative If there was one negative it would be the food in the Bistro I order the Poussin Basquaise which had very little meat on the bones and sauce tasted like a tin of tomatoes had been waterer down no seasoning, my breakfast in the morning had black pudding that was burnt on one side I couldn't even cut through it. I will stay again but may eat out next time.

Lovely hotel , staff very friendly room had everything we needed and tastefully decorated . Breakfast great and freshly cooked on order. Would have been nice touch to have had complimentary biscuits with our tea and coffee supply in our room like other hotel chains but apart from that we had a wonderful stay and will return.

Lovely room. Enjoyed our evening meal in the bistro and breakfast. Had a lovely walk to the Baltic Mill along the river.

Good hotel, fairly dog friendly, good location near Ouseburn. Very nice and spacious room.

Lovely hotel and great staff. Stayed here a few times now and never disappoints

Room was lovely we took advantage of £12 upgrade offered a couple of days before . Roll top bath a real treat ! Staff lovely and sent birthday card and vouchers for a drink as was husbands birthday . Bar / lounge are lovely . Didn’t have breakfast as felt it was very expensive at almost £25 per person ! Excellent bakery just 5 mins walk away with fantastic pastries / sandwiches and coffee which was perfect ! Rye lane bakery . 20 walk into Newcastle the quayside which was perfect . Would stay at hotel Again !

Excellent hotel. Very well appointed, comfortable bed and luxurious furnishings. Very friendly and capable staff. Very good food and drink options. I thoroughly recommend and look forward to returning soon.

N/a

Didn’t have breakfast

Outstanding room and hotel

I had a really bad back and was forced to stay in my room all day and a young lady cleaner was very kind handing in extra milk/tea etc and offering to get me more pillows or anything i may need to ease my pain she was just lovely and thoughtful

Great stay and all the staff specially at breakfast were great...

Nice hotel, good location although a little walk from the city. Strange check in system - offer potential upgrade in advance which is never mentioned when checking in.

Room was amazing and staff were brilliant. An idyllic break.