Overall Ratings & Reviews Itajubá Hotel

Terrible experience. The hotel didn’t have the services listed to the hotel description. Expedia was not able to even contact the hotel. I lost time, money, and had a very bad experience at the hotel. I am leaving Expedia too. They were not able to resolve my issues.

Great!!

The stay wasn’t so bad, but the hotel need a renovation.

Noisy window type air conditioning unit, but it did a good job of cooling the room!

Good located

No provision for early arrivals. After traveling 13 hours by plane was asked to wait 6 hours for a room. they wanted $10 per bag to hold them until check-in. The only restroom available was up steep stairs(I am unable to walk up to it.) I paid $70 to get into the room early. The lobby was full of others waiting for check-in. There were no healthy options for the daily breakfast. They made a mistake about my end date causing me to pack and when they discovered I had another day, they offered another room (which I declined.)

Good value, close to metro/VLT, very good breakfast

The hotel is good but old

I stay sep 6 to 10, 2024 elevators don't work, dirty, bedsheets with hair, refrigerator and tv don't work. Just part of the decoration. Staff member with bad actitud and only speak portuguese. I was ask 11 times if i was checking out. Front desk staff would not let me into my room becase they didn't understand the room number. DON'T STAY HERE ALSO HOMELESS PEOPLE SLEEPING IN FRONT OF THE HOTEL WITH IRINE AND FECAL REMEINS 10 FEET FROM THE BUILDING.

Really good hotel, clean, comfotable, near everything. Good breakfast with fruits, cakes, breads and grains. The staff are very friendly and helpful. The building is old, but thats the beauty of the city. Downtown Rio has a lot of homeless people, but if u be carefull (not show ur phone and valuable items) you'll be fine. The hotel is in a convenient location, near the busses, metro stations and vlt, and there are a bunch of good restaurants around it too. Will definitely be returning.

Good value hotel and well located in the center

Best hotel in Brazil. Lots of food options for breakfast.

They stated that they speak English, a lie. Beds are fro the WWI .. very bad and uncomfortable. They said the have WiFi, a lie too (network name is available but doesn't provide connection!). Breakfast is prepared with a special bacterial receipy that gives you abdominal pain and diarrhea. Cold coffee and expired products. Dirty neighborhood with urine on walls and homeless people all over. They said it's a family place: my kids need therapy after this visit. Worst experience ever!

Things i did't like: Only one elevator work on a 15 floor building, bad staff only portugues spoken, TV and cable don't works and chabels only in portuguess with religion tv show 24/7, Dirty room hair in beds,

The area is unsafe and the hotel room was unclean, it smelled and when they “supposedly” cleaned the room, even notorious dirt in the floor was not cleaned. SPECIALLY UNSAFE FOR SOLO FEMALE TRAVELERS

Good location. Terrible service. The woman at the reception didn't even speak a word in English. Only 1 out of 7-8 employees I came in contact with spoke English. This is unacceptable for a hotel that advertises internationally.I had to wait 35 minutes to be checked in.

Good and unexpesive option in the Downtown Area, easy for public transportation. On the downside, internet didn't work in the room, which was a boomer, so there was an option of using it downstairs in a common area.

Very nice stay at this hotel highly recommended

Good for short stays, great location if you need to be near the Downtown Area (good cultural options around, plus it's close to the American Consulate), easy public transit to the beaches and other areas of town. The place has no internet working though so this is a major boomer and you will need to buy some data in case you need the internet, or go to the Starbucks next door, where you can use it for 90 minutes if you purchase anything.

There was a hole in the wall around the air conditioner. I heard everything that were happen outside during the night. It was very noisy.