N***a

Business

7.7

/10

Reviewed 6 day(s) ago

For a city hotel, this is pretty good. The room was clean, fragrant, and spacious. However, when I stayed last night, renovations were underway, and it was incredibly noisy. It was really uncomfortable. Overall, Hotel Pangeran is great, but when there's construction going on, it seems to be noisy all day. The workers are also noisy at night. 😞

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I***a

8.4

/10

Reviewed 7 day(s) ago

The hotel staff is friendly, the rooms are clean and tidy.

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M***a

6.6

/10

Reviewed 4 week(s) ago

There is no hot water, the water comes out small, the AC is not cold, the noise level is very bad, the room is also not comfortable.

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Fara U.

10.0

/10

Reviewed 4 week(s) ago

Very comfortable and would love to come here again, but please enable Netflix Smart TV.

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febrio p.

10.0

/10

Reviewed 6 week(s) ago

Friendly staff and comfortable atmosphere.

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Chaidir T. K. L.

Business

10.0

/10

Reviewed 7 week(s) ago

Regulars and the food is delicious. Good prices, good service.

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Y***a

5.4

/10

Reviewed 7 week(s) ago

I regret staying here. Please clean the toilet. This hotel is so dirty. Is that a hotel toilet or a public toilet?

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Yolanda L.

7.4

/10

Reviewed 7 week(s) ago

Please pay more attention to the toilets in the rooms. I booked two rooms. One room had a really dirty toilet. The second room had a toilet that didn't work and wouldn't flush. I've informed the staff, but they still haven't fixed it. I won't be staying at Pangeran again. It's really bad. I'm fed up.

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1 people find it helpful

Suci K.

6.0

/10

Reviewed 9 week(s) ago

The AC is hot, the faucets leak, and it's not very clean.

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R***y

Staycation

10.0

/10

Reviewed 10 week(s) ago

It was very comfortable to stay here, clean, spacious and fragrant rooms.

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Alifya A.

Staycation

8.5

/10

Reviewed 12 week(s) ago

Highly recommended. The staff is friendly, and I've stayed here many times.

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Laode M. F.

Business

10.0

/10

Reviewed 14 week(s) ago

The rooms are spacious and clean, with prayer mats and a Quran provided. The rooms are soundproof. The hotel is centrally located, with a food stall across the street, and a BNI bank next to it. I've stayed here twice and found them satisfactory.

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F***y

10.0

/10

Reviewed 15 week(s) ago

Good hotel in Padang City. Good meal.

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W***a

Transit

9.7

/10

Reviewed 15 week(s) ago

Clean rooms, a calm and comfortable atmosphere. We recommend staying here for a vacation.

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N***a

Staycation

10.0

/10

Reviewed 15 week(s) ago

The rooms are clean, spacious, and comfortable. The hotel staff are friendly.

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1 people find it helpful

S***r

8.5

/10

Reviewed 19 week(s) ago

The hotel's cleanliness, especially in the rooms, is maintained. Please expand the parking area.

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Accommodation's Reply

20 Jul 2026

Thank you for your review. We are committed to maintaining the cleanliness of our rooms to ensure you and our guests enjoy your stay at Panggeran City Hotel. If you encounter any problems during your stay, please inform us immediately so we can address and assist you. Thank you again, and we wish you good health and success always.

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Alivasei

10.0

/10

Reviewed 19 week(s) ago

This is a hotel I frequently book because of its strategic location, proximity to everything, and friendly, hassle-free staff. The breakfast is delicious—the best, really.

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1 people find it helpful

Accommodation's Reply

20 Jul 2026

Thank you for your review. We hope you enjoyed your stay at our hotel. We will continue to maintain the quality and taste of our breakfast. We are happy to assist you if you experience any problems at our hotel. Please let us know immediately so we can continue to ensure the comfort of all our guests. Thank you again, and we wish you good health and success always.

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F***I

8.4

/10

Reviewed 19 week(s) ago

Please pay more attention to cleanliness.

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1 people find it helpful

Accommodation's Reply

20 Jul 2026

Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay at our hotel. We will forward your feedback to the relevant department immediately for the convenience of all our guests in the future. We are happy to assist you. If you encounter any problems, please let us know so we can resolve them. Thank you again for your feedback regarding future improvements to our hotel. 🙏🙏

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M Rahmad

8.4

/10

Reviewed 19 week(s) ago

The non-smoking room smelled of cigarettes, and the 100,000 IDR deposit was not returned because it wasn't recorded (they didn't provide a receipt). CCTV checks were not performed.

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Accommodation's Reply

26 Jun 2026

Dear Mr. Rahmad, Thank you very much for your valuable feedback and comments. We apologize for any inconvenience caused regarding the deposit. - A deposit is not required upon check-in. - You requested a refund of the deposit upon check-out, but we do not recall ever requesting one. - We have procedures in place to review CCTV footage, but we were unable to do so upon your check-out due to your urgent needs. - We will continue to review the CCTV footage. - We were unable to contact you because WhatsApp was not installed on the phone number you provided during check-in, and your phone is not functioning correctly. - We will send you the CCTV footage upon check-in. Please contact our hotel staff via WhatsApp (08******233). - We never requested a deposit, and you did not pay one. - Our hotel strictly adheres to standard operating procedures (SOPs), and we do not charge anyone other than registered guests. Please do not make accusations against the hotel without evidence. Thank you.

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h***a

10.0

/10

Reviewed 20 week(s) ago

Always stay here when I go to Padang.

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Pangeran City Hotel

Overall Ratings & Reviews Pangeran City Hotel

8.3

8.3

8.1

8.4

8.2

Traveler Reviews Pangeran City Hotel