Best Western Premier The Hive
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Overall Ratings & Reviews Best Western Premier The Hive
Traveloka (11,558)
Other sources (107)
8.4
Very Good
From 11,558 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.5
Meal
8.4
Location
8.6
Service and Facilites
8.3
People often mention about Best Western Premier The Hive
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Bedroom (160)
Staff Friendliness (159)
Ambiance (158)
Room Space (153)
Accessibility (146)
Bathroom (143)
Taste (129)
Family Friendly (128)
Hotel Area (127)
Variety (123)
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Traveler Reviews Best Western Premier The Hive
Number of reviews per page
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40
Customer reviews
Sunarti
10.0
/10
Reviewed 2 week(s) ago
Comfortable, very homey... I've always stayed here. The best, really.
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1 people find it helpful
Accommodation's Reply
16 Dec 2025
Dear Sunarti
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
AP
Agista P.
Staycation
10.0
/10
Reviewed 2 week(s) ago
Thank you for the service of the staff and everyone who was very friendly.
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Accommodation's Reply
10 Dec 2025
Dear Agista P.
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
B***r
8.9
/10
Reviewed 3 week(s) ago
The service is always friendly and the best. But sadly, I got a corner room with small cockroaches in the bathroom huhuhuu.. I'm most afraid of being tickled by cockroaches. I don't know why the AC is on. The next morning at 9 am it's not cold so it's hot.
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1 people find it helpful
Accommodation's Reply
10 Dec 2025
Dear B***r
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at +62 811 8138 809.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
E***a
Transit
8.0
/10
Reviewed 3 week(s) ago
The location is okay. Cleanliness needs to be improved, there are still hairs in the bathroom from when it was just used. The room key needs to be checked because after checking in, I couldn't enter the room due to damage to the lock handle, even though it was immediately fixed.
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1 people find it helpful
Accommodation's Reply
03 Dec 2025
Dear E***a
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at +62 811 8138 809.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
FA
Fatah A.
Leisure
10.0
/10
Reviewed 3 week(s) ago
Friendly service, spacious and clean bedrooms, very varied breakfast menu.
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Fatah A
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
Verified Traveler
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly. The rooms are clean and the views are beautiful.
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Accommodation's Reply
02 Dec 2025
Dear Guest
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
CA
Christien A. R.
9.7
/10
Reviewed 4 week(s) ago
The room size is spacious and the room is comfortable
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Christien A.R
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
A***a
Transit
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, the hotel is clean, the food tastes good.
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Accommodation's Reply
02 Dec 2025
Dear A***a
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
Verified Traveler
Staycation
9.4
/10
Reviewed 4 week(s) ago
The place is comfortable and the staff is very responsive. The room is quite large but there is no smart TV. The water heater is not hot enough, and the breakfast is quite good. Ask for a refill of turmeric and tamarind and it is delivered directly to the table. Thank you BWP for being my last comfortable place with you.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear G***t
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
A***l
Business
10.0
/10
Reviewed 5 week(s) ago
Friendly and comfortable but noisy AC outside
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1 people find it helpful
Accommodation's Reply
19 Nov 2025
Dear A***I
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
A***l
10.0
/10
Reviewed 5 week(s) ago
There are mosques that already recognize the sunnah
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1 people find it helpful
Accommodation's Reply
19 Nov 2025
Dear A***I
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
MI
M Imron Y.
Staycation
10.0
/10
Reviewed 5 week(s) ago
Friendly, pleasant, fast-paced staff
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Accommodation's Reply
18 Nov 2025
Dear M Imron Y.
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
E***n
8.6
/10
Reviewed 5 week(s) ago
The hot water wasn't enough for a bathtub. The lobby is on the fifth floor, so it was a hassle. But the breakfast was okay...delicious.
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Accommodation's Reply
19 Nov 2025
Dear E***n
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at +62 811 8138 809.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
F***l
Staycation
8.4
/10
Reviewed 6 week(s) ago
There are no queen or king mattress types, overall it's okay minus the mattress type
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1 people find it helpful
Accommodation's Reply
18 Nov 2025
Dear F***I
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at +62 811 8138 809.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
J***o
10.0
/10
Reviewed 6 week(s) ago
Best service, complete facilities
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Accommodation's Reply
15 Nov 2025
Dear J***o
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
H***n
Business
10.0
/10
Reviewed 6 week(s) ago
Overall, the room is quite big, clean and nice, the food is also varied, for those who live a healthy lifestyle, the food will definitely suit you because there is a calorie list on each dish served...
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Accommodation's Reply
16 Nov 2025
Dear H***n
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
d***n
8.5
/10
Reviewed 7 week(s) ago
Everything is okay, only one room I stayed in was not cold enough.
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1 people find it helpful
Accommodation's Reply
08 Nov 2025
Dear d***n
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at +62 811 8138 809.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
d***a
10.0
/10
Reviewed 7 week(s) ago
Overall, I'm satisfied...friendly staff, clean hotel, delicious food, close to the station
See original
1 people find it helpful
Accommodation's Reply
05 Nov 2025
Dear d***a
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
Sadillah M.
Staycation
10.0
/10
Reviewed 7 week(s) ago
Of course, there's a price to pay. Comfortable and extraordinary. Okay.
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1 people find it helpful
Accommodation's Reply
05 Nov 2025
Dear Sadillah M.
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
u
uchyoenggeleti
9.1
/10
Reviewed 9 week(s) ago
I was satisfied with my 3 day stay here.
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Accommodation's Reply
28 Oct 2025
Dear uchyoenggeleti
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Megawati Rahmat
General Manager
Best Western Premier The Hive
Number of reviews per page
20
40
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