Agista P.

Staycation

10.0

/10

Reviewed 5 day(s) ago

Highly recommended, the food is all delicious. The rooms are clean.

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C***a

Business

10.0

/10

Reviewed 1 week(s) ago

The staff was very friendly at check-in and check-out. The food was also varied.

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Accommodation's Reply

30 Sep 2026

Dear C***a Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

Verified Traveler

Business

8.7

/10

Reviewed 2 week(s) ago

The room I booked was non-smoking, but the smoking room smelled of cigarettes.

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Accommodation's Reply

30 Sep 2026

Dear G***t Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +62 811 8138 809. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

s***i

8.5

/10

Reviewed 2 week(s) ago

Our room had cockroaches emerging from the interior folds.

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1 people find it helpful

Accommodation's Reply

30 Sep 2026

Dear s***i Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +62 811 8138 809. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

N***i

Staycation

10.0

/10

Reviewed 4 week(s) ago

The hotel staff was friendly and the check-in process was fast.

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1 people find it helpful

Accommodation's Reply

16 Sep 2026

Dear N***i Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

F***y

Business

6.6

/10

Reviewed 4 week(s) ago

Pros: Large rooms. Cons: Old interior, floor corners starting to deteriorate, possibly moldy, no smart TV, AC not cold enough, unstable hot water.

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H***S

Staycation

8.5

/10

Reviewed 4 week(s) ago

Good hotel, only the AC in suite 1 is a bit not cool enough so it's a bit hot during the day, everything else is good.

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2 people find it helpful

Accommodation's Reply

16 Sep 2026

Dear H***S Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

M***d

Staycation

10.0

/10

Reviewed 4 week(s) ago

It's great, getting executive-class amenities for that price. It's strategically located and close to everything.

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Accommodation's Reply

16 Sep 2026

Dear M***d Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

t***y

10.0

/10

Reviewed 4 week(s) ago

Great service and comfort. Awesome!

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Accommodation's Reply

16 Sep 2026

Dear t***y Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

A***h

10.0

/10

Reviewed 5 week(s) ago

Strategic location, complete breakfast menu, very good.

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1 people find it helpful

Accommodation's Reply

16 Sep 2026

Dear A***h Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

d***a

Staycation

10.0

/10

Reviewed 5 week(s) ago

Stayed here for my wedding day! The staff are helpful and the food is delicious ❤️

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Accommodation's Reply

16 Sep 2026

Dear d***a Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

Verified Traveler

10.0

/10

Reviewed 5 week(s) ago

Good service and friendly, clean and the location is also good

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Accommodation's Reply

16 Sep 2026

Dear G***t Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

Fiqi H.

Staycation

8.5

/10

Reviewed 6 week(s) ago

Had a great stay at Best Western Premier The Hive! The breakfast spread was a real highlight — a generous buffet with nasi goreng, shredded chicken, sausages, sunny-side-up eggs, fresh fruit, salad, and a comforting cheese soup topped with grated parmesan. Everything was flavorful and well-presented, with plenty of variety for both local and international tastes. The rooftop garden dining area deserves a special mention too — string lights, hanging plants, and a cozy open-air setup make it a lovely spot to unwind in the evening. And the room views over the city skyline and highway were stunning both at dusk and at night, with the lit-up streets below adding to the atmosphere. Overall, a comfortable stay with thoughtful touches — great food, great ambiance, and great views. Would definitely recommend for anyone visiting the area.

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Accommodation's Reply

16 Sep 2026

Dear Fiqi H Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

faridayusuf

Leisure

8.5

/10

Reviewed 6 week(s) ago

The staff and hotel were very friendly and welcoming. Our room was clean and comfortable, and the breakfast was quite delicious, with a good variety of Indonesian dishes. The hotel is also conveniently located near Halim Perdanakusuma Airport, which was perfect for us as we stayed here before continuing our journey to another city. The strategic location made it very easy and convenient for travelling. Overall, we had a pleasant stay and would definitely consider staying here again. 😊

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Accommodation's Reply

16 Sep 2026

Dear faridayusuf Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

E***A

Business

8.5

/10

Reviewed 7 week(s) ago

Old hotel, very spacious executive room. Breakfast is average for a 5-star hotel. A bit of a hassle since the lobby is on the 5th floor.

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E***A

Business

8.5

/10

Reviewed 7 week(s) ago

Old hotel, large rooms. Breakfast is average for a 5-star hotel, a bit of a hassle since the lobby is on the 5th floor.

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2 people find it helpful

Accommodation's Reply

16 Sep 2026

Dear E***A Warm greetings from Best Western Premier The Hive. On behalf of the entire team, I would like to extend my sincere apologies for any inconvenience you experienced during your stay with us. It is certainly not the standard of service we strive to deliver, and we deeply regret that your experience did not meet your expectations. Your comfort and satisfaction are of utmost importance to us. We truly value your feedback as it helps us continuously improve our services. Should you be willing to share your suggestions or concerns further, please do not hesitate to contact us via WhatsApp at +62 811 8138 809. We genuinely appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant and seamless stay in the future. Warm regards, Megawati Rahmat General Manager Best Western Premier The Hive Hotel

Henrietta S. A. S.

Staycation

10.0

/10

Reviewed 7 week(s) ago

The room is large, city view, suitable for wedding photoshoot/wedding beauty shoot.

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1 people find it helpful

G***h

Business

6.4

/10

Reviewed 7 week(s) ago

The location is quite good. However, the cleanliness of the rooms and facilities still need a lot of improvement.

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1 people find it helpful

Accommodation's Reply

16 Sep 2026

Dear G***h Warm greetings from Best Western Premier The Hive. On behalf of the entire team, I would like to extend my sincere apologies for any inconvenience you experienced during your stay with us. It is certainly not the standard of service we strive to deliver, and we deeply regret that your experience did not meet your expectations. Your comfort and satisfaction are of utmost importance to us. We truly value your feedback as it helps us continuously improve our services. Should you be willing to share your suggestions or concerns further, please do not hesitate to contact us via WhatsApp at +62 811 8138 809. We genuinely appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant and seamless stay in the future. Warm regards, Megawati Rahmat General Manager Best Western Premier The Hive Hotel

N***a

Staycation

9.7

/10

Reviewed 8 week(s) ago

Yesterday, I stayed with my family for a wedding at another location. The makeup artist, wardrobe, and photographer team were very friendly and helpful, allowing us to access our hotel room on the morning of our scheduled visit. Very satisfied, I'll try the corner suite again ✨️

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Accommodation's Reply

17 Sep 2026

Dear N***a Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

Ratna E. S.

Business

9.4

/10

Reviewed 8 week(s) ago

It's just the elevator that takes a long time to queue because only one is operating to the room.

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Accommodation's Reply

17 Sep 2026

Dear Ratna E.S. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

Best Western Premier The Hive

Overall Ratings & Reviews Best Western Premier The Hive

8.5

8.5

8.4

8.6

8.3

Traveler Reviews Best Western Premier The Hive