Best Western Premier The Hive

Hotels
Preferred Partner Plus
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8.3
/10
Very Good
12,943 reviews

What Guests Say About Their Stay

Room Space (309)
Staff Friendliness (302)
Bedroom (282)
Accessibility (274)

N***a

9.7
/ 10
Yesterday, I stayed with my family for a wedding at another location. The makeup artist, wardrobe, and photographer team were very friendly and helpful, allowing us to access our hotel room on the morning of our scheduled visit. Very satisfied, I'll try the corner suite again ✨️
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Gilang A. R.

10.0
/ 10
A highly recommended 4.5-star hotel. Very competitive prices with excellent facilities and service. Plus, there's a smoking room, a smoking area, and a swimming pool on the 5th floor. I'll definitely be back next time.
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K***h

10.0
/ 10
It's the best hotel 🌹. Room is big and comfortable for family. Room is clean too.

Verified Traveler

10.0
/ 10
Staying at Best Western The Hive was truly comfortable and memorable. The rooms are clean, modern, and cozy, with friendly service and complete amenities. Its strategic location, close to the airport and the center of East Jakarta, makes it perfect for a staycation or business trip. The breakfast is also varied and delicious. Overall, it's great and cool, making you want to come back again! ✨🏨
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G***r

10.0
/ 10
A wonderful and enjoyable stay, friendly and responsive staff, delicious and varied food.
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In the Area
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Jl. DI Panjaitan Kav. 3 - 4, Jatinegara, Jakarta Timur, Jakarta, Indonesia, 13340

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Located near Airport
Located near Train Station
+2 more
Best Western Premier The Hive is located in area / city Jatinegara. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Best Western Premier The Hive

Jl. DI Panjaitan Kav. 3 - 4, Jatinegara, Jakarta Timur, Jakarta, Indonesia, 13340
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Lobby Best Western Premier The Hive
Lobby 2 Best Western Premier The Hive

Discover More About Best Western Premier The Hive

Location


Best Western Premier The Hive is located in area / city Jatinegara.

About Best Western Premier The Hive

Best Western Premier The Hive is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.

From business event to corporate gathering, Best Western Premier The Hive provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, Best Western Premier The Hive is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at Best Western Premier The Hive, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Best Western Premier The Hive is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Best Western Premier The Hive is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Best Western Premier The Hive exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Best Western Premier The Hive is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Best Western Premier The Hive.

All facilities in Best Western Premier The Hive

Entertainment Facility Best Western Premier The Hive
Entertainment Facility
Functional Hall Best Western Premier The Hive
Functional Hall
Common Space Best Western Premier The Hive
Common Space
Lobby Best Western Premier The Hive
Lobby
Accommodation Services Best Western Premier The Hive
Accommodation Services

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Cafe
  • Poolside bar
  • Show cooking restaurant
  • Snacks
  • Snack bar

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Laundry
  • Shops
  • Supermarket

Things to Do

  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Spa

General

  • AC
  • Banquet
  • Non-smoking room
  • Swimming pool
  • Smoking area

Connectivity

  • Internet point
  • Free WiFi

Family-friendly Facilities

  • Children pool

Transportation

  • Secure parking

Accommodation Policy & General Information in Best Western Premier The Hive

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Swimming Pool open for limited number of guests per day from 21-1-2026 to 25-7-2026.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Best Western Premier The Hive
191
Number of floors in Best Western Premier The Hive
22
Another facilities in Best Western Premier The Hive
Bellhop, Welcoming drinks, Concierge, Doorman, Early Check-in

Frequently asked question in Best Western Premier The Hive

What are available facilities at Best Western Premier The Hive?
There are top facilites at Best Western Premier The Hive such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Best Western Premier The Hive?
The standard check-in time at Best Western Premier The Hive is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Best Western Premier The Hive provide breakfast?
Yes, Best Western Premier The Hive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Best Western Premier The Hive?
Best Western Premier The Hive is a 5.0-star hotel.
How many floors does Best Western Premier The Hive have?
Best Western Premier The Hive has 22 floors.
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More Reviews from Other Guests in Best Western Premier The Hive

Overall Ratings & Reviews Best Western Premier The Hive

Traveloka (12,823)
Other sources (120)
8.4
Very Good
From 12,823 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.4

Location

8.6

Service and Facilites

8.3

People often mention about Best Western Premier The Hive
All
Staff Friendliness (209)
Ambiance (208)
Bedroom (207)
Room Space (201)
Accessibility (189)
Bathroom (187)
Variety (173)
Family Friendly (169)
Taste (169)
Hotel Area (167)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Best Western Premier The Hive

Number of reviews per page
20
40
Customer reviews
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 day(s) ago
Yesterday, I stayed with my family for a wedding at another location. The makeup artist, wardrobe, and photographer team were very friendly and helpful, allowing us to access our hotel room on the morning of our scheduled visit. Very satisfied, I'll try the corner suite again ✨️
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Ratna E. S.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 day(s) ago
It's just the elevator that takes a long time to queue because only one is operating to the room.
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Gilang A. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Very comfortable, a top-notch 4+ star hotel. Unfortunately, we can't extend our stay any longer because the weekend is fully booked. My advice is to book as many days as you need.
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Gilang A. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
A highly recommended 4.5-star hotel. Very competitive prices with excellent facilities and service. Plus, there's a smoking room, a smoking area, and a swimming pool on the 5th floor. I'll definitely be back next time.
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R***v
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
Just 10 minutes waiting for the elevator because elevator 1 can only go to the 5th floor.
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1 people find it helpful
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Wardhana S.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
In general it's very good, but unfortunately the bathroom is flooded in front of the toilet so it's not comfortable to urinate.
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a***a
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 2 week(s) ago
I had somewhat over-expected this hotel, considering it's a Best Western group hotel. The room walls looked unclean, perhaps due to the old building. Breakfast was too basic. One night, as I'd booked it for several international guests, the key to one of the rooms didn't work. Due to language barriers, my guests were quite flustered when they reported it to the front desk. It turned out okay in the end, but it was a rather frustrating experience.
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3 people find it helpful
S***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Strategic location. The cafe is great for meetings.
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1 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear S***i Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
S***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Great location. Great food. Service could be improved.
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1 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear S***i Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
K***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It's the best hotel 🌹. Room is big and comfortable for family. Room is clean too.
Find this review helpful?
Accommodation's Reply
22 Jul 2026
Dear K***h Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
S***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Good location. But slow service.
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2 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear S***i Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
J***y
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
It was a pleasure staying at the Best Western Premier, thanks to the excellent service! I initially asked for a surprise "Happy Birthday" sign on the mirror, but the hotel provided other compliments and a surprise breakfast. Thank you for all the wonderful service and the friendliness of the staff.
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2 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear J***y Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
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Dewi S. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I like its proximity to the city, its wide variety of food, and its friendly service.
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Accommodation's Reply
15 Jul 2026
Dear Dewi S.N. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
N***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 5 week(s) ago
Our notes during our stay at the hotel: after checking in, we tried to enter our room but it wouldn't open. We had to call the staff to open the door and then change our card. Upon entering the room, the smell of camphor was very strong, so we asked the staff for some freshener. The toilet had an unpleasant odor and needed to be checked regularly. There weren't enough towels available in the pool area, so many people missed out. The food was okay, but the variety needed to be increased, and the food area was a bit cramped. Hopefully, this will be addressed and improved to ensure a more comfortable stay for guests. Thank you.
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1 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear N***e Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +62 811 8138 809. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
z***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The executive corner room was spacious and clean, with excellent service and delicious food. I'll always return for a staycation here with my family 💕
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2 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear z***a Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Great... Please improve the cleanliness. Replace the towels that are no longer fit for use and meet 4-star standards with new, suitable ones. Hopefully, it will get better...
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Accommodation's Reply
15 Jul 2026
Dear Mohd A***a Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +62 811 8138 809. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
I***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The location is easily accessible, the rooms are clean. The service is good, and the breakfast menu is quite tasty. The restaurant offers views of the pool and buildings, as it's on the 5th floor. For a suite with a decent price, it's a bit less luxurious, in my opinion, perhaps because the interior is old. But overall, everything is fine!
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Accommodation's Reply
15 Jul 2026
Dear I***i Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
It's pleasant, the rooms are spacious and roomy. The food is quite good.
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2 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear D***a Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
Dian L.
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
Location is great for meeting around MT Haryono or east Jakarta. Next to Halim Airport.
1 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear Dian L Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
Niki T. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
My experience here was truly memorable, as I recently honeymooned here and found the service and hospitality from the Hive Hotel to be excellent. Thank you 🙏🏻
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Accommodation's Reply
15 Jul 2026
Dear Niki T. A. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
Number of reviews per page
20
40

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Bedroom 4 Best Western Premier The Hive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Best Western Premier The Hive

Traveloka (12,823)
Other sources (120)
8.4
Very Good
From 12,823 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.4

Location

8.6

Service and Facilites

8.3

People often mention about Best Western Premier The Hive
All
Staff Friendliness (209)
Ambiance (208)
Bedroom (207)
Room Space (201)
Accessibility (189)
Bathroom (187)
Variety (173)
Family Friendly (169)
Taste (169)
Hotel Area (167)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Best Western Premier The Hive

Number of reviews per page
20
40
Customer reviews
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 day(s) ago
Yesterday, I stayed with my family for a wedding at another location. The makeup artist, wardrobe, and photographer team were very friendly and helpful, allowing us to access our hotel room on the morning of our scheduled visit. Very satisfied, I'll try the corner suite again ✨️
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Ratna E. S.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 day(s) ago
It's just the elevator that takes a long time to queue because only one is operating to the room.
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Gilang A. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Very comfortable, a top-notch 4+ star hotel. Unfortunately, we can't extend our stay any longer because the weekend is fully booked. My advice is to book as many days as you need.
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Find this review helpful?
Gilang A. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
A highly recommended 4.5-star hotel. Very competitive prices with excellent facilities and service. Plus, there's a smoking room, a smoking area, and a swimming pool on the 5th floor. I'll definitely be back next time.
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R***v
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
Just 10 minutes waiting for the elevator because elevator 1 can only go to the 5th floor.
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1 people find it helpful
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Wardhana S.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
In general it's very good, but unfortunately the bathroom is flooded in front of the toilet so it's not comfortable to urinate.
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Find this review helpful?
a***a
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 2 week(s) ago
I had somewhat over-expected this hotel, considering it's a Best Western group hotel. The room walls looked unclean, perhaps due to the old building. Breakfast was too basic. One night, as I'd booked it for several international guests, the key to one of the rooms didn't work. Due to language barriers, my guests were quite flustered when they reported it to the front desk. It turned out okay in the end, but it was a rather frustrating experience.
Read More
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3 people find it helpful
S***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Strategic location. The cafe is great for meetings.
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1 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear S***i Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
S***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Great location. Great food. Service could be improved.
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1 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear S***i Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
K***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It's the best hotel 🌹. Room is big and comfortable for family. Room is clean too.
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Accommodation's Reply
22 Jul 2026
Dear K***h Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
S***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Good location. But slow service.
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2 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear S***i Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
J***y
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
It was a pleasure staying at the Best Western Premier, thanks to the excellent service! I initially asked for a surprise "Happy Birthday" sign on the mirror, but the hotel provided other compliments and a surprise breakfast. Thank you for all the wonderful service and the friendliness of the staff.
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2 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear J***y Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
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Dewi S. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I like its proximity to the city, its wide variety of food, and its friendly service.
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Accommodation's Reply
15 Jul 2026
Dear Dewi S.N. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
N***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 5 week(s) ago
Our notes during our stay at the hotel: after checking in, we tried to enter our room but it wouldn't open. We had to call the staff to open the door and then change our card. Upon entering the room, the smell of camphor was very strong, so we asked the staff for some freshener. The toilet had an unpleasant odor and needed to be checked regularly. There weren't enough towels available in the pool area, so many people missed out. The food was okay, but the variety needed to be increased, and the food area was a bit cramped. Hopefully, this will be addressed and improved to ensure a more comfortable stay for guests. Thank you.
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1 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear N***e Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +62 811 8138 809. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
z***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The executive corner room was spacious and clean, with excellent service and delicious food. I'll always return for a staycation here with my family 💕
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2 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear z***a Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Great... Please improve the cleanliness. Replace the towels that are no longer fit for use and meet 4-star standards with new, suitable ones. Hopefully, it will get better...
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Accommodation's Reply
15 Jul 2026
Dear Mohd A***a Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +62 811 8138 809. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
I***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The location is easily accessible, the rooms are clean. The service is good, and the breakfast menu is quite tasty. The restaurant offers views of the pool and buildings, as it's on the 5th floor. For a suite with a decent price, it's a bit less luxurious, in my opinion, perhaps because the interior is old. But overall, everything is fine!
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Accommodation's Reply
15 Jul 2026
Dear I***i Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
It's pleasant, the rooms are spacious and roomy. The food is quite good.
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2 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear D***a Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
Dian L.
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
Location is great for meeting around MT Haryono or east Jakarta. Next to Halim Airport.
1 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear Dian L Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
Niki T. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
My experience here was truly memorable, as I recently honeymooned here and found the service and hospitality from the Hive Hotel to be excellent. Thank you 🙏🏻
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Accommodation's Reply
15 Jul 2026
Dear Niki T. A. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
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