Overall Ratings & Reviews Vivanta New Delhi, Dwarka

Excellent and highly recommended for a short staycation

Modern hotel with excellent customer service.

The staff were excellent ! They really made the stay exceptional!

my stay did not align with the standards I have come to associate with Vivanta properties. Upon checking into the Superior Room that I had pre-booked, I was met with several concerns: • The couch was visibly wet • The chair in the room was broken, and I nearly fell off while attempting to sit • The bathroom door lock was non-functional While I appreciate that the front desk team responded promptly and shifted us to a different room, I must note that the room provided was a clear downgrade from what I had originally booked and paid for. The new room lacked several features promised in the original category: • No bathtub • A visibly smaller bed than what was originally booked • A smaller room size overall, including a smaller couch This experience was disheartening, especially given that we had chosen Vivanta with the expectation of premium comfort and professional service. I had previously stayed at Vivanta Goa, where the experience was exceptional and left a lasting impression. Naturally, I expected a similar standard in Dwarka, but this stay unfortunately fell short. Additionally, our arrival experience was far from welcoming. In the midst of the Delhi summer heat, we were not offered any water or welcome drink, despite noticing that other arriving guests were being served. Moreover, there was no briefing regarding breakfast buffet timings, location, directions to our room, or where the elevator lobby was.

Customer service extremely poor . Front desk staffs does not respond to your queries ,not polite . Had terrible experience during this stay regarding front desk staffs .

Nice hotel

Fruit flies in dinning area

Fruit flies in dinning area. Other than that no issue. Excellent place to stay!!

Excellent property close to the airport. Airport pickup was smooth. They need to have bedside universal phone charging outlet. My US flat pin plug did not fit the outlet. They did send a charging strip next morning

It was very nice

Good Stay.

Ok got the price

Nice and quiet stay. Everything was clean and organized.

Great check in experience. Stayed for one night. Great hotel outside of aerocity.

Staff service is Good. Hotel room bed and carpets are not cleaned at all. So dirty. Walkways are not properly ventilated and so had a drainage smell. Maintenance needs to be improved. Food taste in their resturants are mediocare. They need to hire experts in maintenance & Cooking..

Excellent customer service and beautiful location and well appointed rooms.

comfortable stay

Food, view, steam room and location

Quality

It was an excellent stay