Beautiful place to stay and delicious breakfast! Will definitely come back.

This has been at least my fourth or fifth stay and I am satisfied every time. Location is very central, staff is always super friendly, kind and attentive.

I like the breakfast that was included in my stay. The staff was friendly. The room was clean and it was walkable and friendly to tourist.

No I have to pay a taxi 75$ To aeroport in Guatemala City

Rooms clean, close to everything, staff is amazing friendly and helpful, great location.. I would recommend this hotel 10/10 . Food is amazing as well!

Nice space! Clean and easy to access

Gorgeous room, spacious, beautiful hotel, amazing staff, great service

Loved location and staff (very kind and helpful). Room a bit small, no closet or enough room for both suitcases.

Clean room with unique layout, pleanty of nearby shops. The friendliest staff and a great breakfast included in my price. The plants and flowers were amazing to see in the hallways and gardens.

Excelente atención de todo el personal.

This location was nicely furnished and looking very elegant fitting the theme of Antigua very accurately very elegant and lively

The location is superb! You can walk everywhere. The hotel courtyard is very nicely decorated. Perfect to sit around and drink coffee. What stood out for me was how helpful and pleasant the staff members were. They always smiled and greeted me by name. Always helped me whenever I had a question or needed some guidance. Definitely recommend.

Ciel-Luxe cancelled our reservation two hours prior to our departure for Guatemala. No more to comment upon. First time I’ve ever experienced this.

The staff was very courteous, kind, and accommodating. The restaurant, specifically waiter Orlando was beyond amazing. I strongly recommend this place; very intimate, with its own unique design/history.

It’s a beautiful place, however upon arrival we were assigned a different room than originally requested without air conditioning. They did move us to the original room we requested. Very nice room however very noisy due to traffic and pedestrian noise. Bring ear plugs and an eye mask. The room should be more insulated. Great location, food, and staff.

The staff was amazing and the room was clean.

St

Friendly and accomadating staff

This was a friendly, classic Guatemalan hotel. My room was fine but needed more outlets and while baths were ok, they need to be renovated. The staff was lovely and helpful. Great rooftop dining and music. With a few upgrades this could be a 4 star hotel!

I haven’t even had the chance to stay I’m not sure what happened but the rooms where over sold, I had a call from the hotel saying that didn’t have any rooms available for me and my family there were trying to find rooms in another hotels close by By 6 pm they didn’t find any available in the whole town The only option is call expedia and see if I can get a chance… well … calling expedia was terrible and almost impossible been in a different country and been on a plane trying to message in the app dealing with a computer, since my check in was already pass it was nothing to do I hope it will be easier to communicate with expedia The hotel find me a Airbnb for my days It was not what I was paying and expected but I had rooms So yes it was not as smooth as expected