The hotel is in a perfect location, right by the canal and just a short walk from the city centre. The room we had was a lovely big room and clean. There was a great choice for breakfast however the hot choices could do with being hotter. Every staff member we came into contact with were friendly and helpful.

Room was lovely, quite large, overlooking the river, very clean , bed was really comfy. Breakfast was lovely, given the option for times , staff friendly.

Beautiful hotel, staff at reception great. Room was huge but very very hot! Small fan provided but noisy and way too small. Fan on a stand needed. Amenities were brilliant lovely pool area so relaxing. Had 2 x treatments at the spa, they were amazing. Highly recommend

The location and parking were incredibly handy for exploring Chester and the wider area. The staff were helpful and the breakfast was great.

Excellent staff behind the bar,young lady at the bar offered to assist caring the drinks to our table rather than me having a tray more than once and then saying the table needed to be cleaned as in her eyes it was dirty . Nothing seemed to to much trouble from the staff during our stay. Breakfast as good as I’ve seen bar prices I expected to be dearer did not disappoint Overall we will be returning in the near future as an excellent place to stay a place that promotes tourism in Chester . Thank you on behalf of myself and my wife

Lovely room parking easy breakfast good what more do you need

The room was dated but spotlessly clean. Bed was comfy, pillows were a bit hard, but discovered in the morning my hubby had the soft ones. Be careful because the hot water is exceptionally hot, took quite a while to get the right mix on the shower. The staff are lovely and friendly. It is in a great location for exploring Chester. Would definitely stay there again.

Very well located within easy walking distance of historic Chester. Very good swimming pool

After reading some negative reviews about this hotel I was worried about our visit. Never believe what you read , see for yourself. This is one of the best hotels that I have stayed in , from reception staff to the room and service we received, excellent customer care .The room was spacious and very clean ,the decor was spotless and the bathroom had a good shower above the bath. Breakfast was the buffet style ,hot plates and a good choice of food, the staff refreshed as it was used. We will definitely return . Good parking just in front of the hotel at a small fee. The only negative is the bar prices can be a tad expensive, See for yourself don’t believe the poor reviews..

Lovely place to stay within a stones throw of the centre shops. Lovely trip down to the river dee where you can take a river cruise and some lovely bars to enjoy a nice cold lager.

Beautiful clean hotel all staff are extremely pleasant,bed is very comfortable breakfast was lovely no faults at all we even rebooked another stay on the way out

Super stay at the Mill, lovely comfortable room,great breakfast included and we were very impressed with the service by all the staff! Great location by the canalside and an easy stroll for the city walls and shops etc. We reccomend the Mill 100%

Great hotel and location in Chester. Would definitely recommend.

Hotel is situated in a good location with an easy walk into the city centre and room was generally clean and well maintained. Staff were polite on the check in desk. Overnight the room was very hot indeed and the window only opened a very small amount meaning very little, if any, draught was able to get into the room. This meant a very hot sleep and was uncomfortable at times. The shower in the room had a rain type head although the water pressure was very poor meaning that the overall experience left a lot to be desired. Breakfast was ok. The range of food on offer was hot although quite limited in choice, esp for the full English option with no tomato, mushroom, hash brown, black pudding etc on offer only sausage, bacon, egg, beans and tiny potato cubes. There was a choice to have croissants as well however when we arrived there were none available and were only brought out once we had finished our cooked breakfast.

Fantastic breakfast, massive room, lovely setting at side of the canal, 2 mins walk to the city centre.

Our Breakfast was good, the Bar was pleasant,the room was clean and the staff were helpful. Unfortunately the room was quite small but there was no Aircon and the temperature inside and out was probably 28° even with a room fan. The bathroom was even hotter, the toilet didn't flush properly and the toilet seat wouldn't stay up. Also there was no way of recharging a phone or laptop unless you took a plug with you. I did go to reception to complain, and they sent a plumber within 30 mins to sort out the toilet problems. He solved the problem with the toilet seat but couldn't sort out the flushing problem, so they asked us if we wanted to move to another room and we agreed. The new room was better but still way too hot even with two fans going at full blast, so that was 2 nights with hardly any sleep. All I can say is "never again!"

This was set right by the Canal with easy access to Chester centre. It is good for somewhere to have as a base. Swimming Pool,Sauna and steam were great! Breakfast was busy, but you booked a slot. Definitely need to keep to time 🙂 overall enjoyed my stay.

The staff were friendly on arrival and willing to help with queries . The room was stifling hot the window wouldn’t stay open to its intended maximum opening and the fan was pretty useless . The room was small, and bathroom Internal so that was unbearably hot . We went to use the pool after checking opening times to be told no one could use it as there was glass in it . Breakfast was ok .

Nice stay, AC would have been nice,

Lovely Spa & great central location