Amaris Hotel Hertasning Makassar

Explore Amaris Hotel Hertasning Makassar
8.4
Very Good
From 3,985 reviews
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Cleanliness

8.4

Room Comfort

8.3

Meal

8.2

Location

8.6

Service and Facilites

8.4

People often mention about Amaris Hotel Hertasning Makassar
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Staff Friendliness (50)
Ambiance (42)
Distance to City Center (38)
Accessibility (37)
Bedroom (37)
Surroundings (33)
Hotel Area (31)
Taste (30)
Check-in/out Time (28)
Room Space (27)
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Traveler Reviews Amaris Hotel Hertasning Makassar

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Customer reviews
H***i
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8.8
/10
Reviewed 3 day(s) ago
Comfortable and location close to the mall
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H***i
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10.0
/10
Reviewed 4 day(s) ago
Very good service and clean
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A***m
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8.7
/10
Reviewed 2 week(s) ago
The staff were friendly and assisted the guest politely.
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Accommodation's Reply
22 Dec 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar. Thank you for your kind review of our hotel. We are pleased to hear that the service provided by our staff contributed to a pleasant stay for you. We will continue to strive to enhance our services and ensure that your future stays with us will be even better. We look forward to welcoming you again and having the opportunity to serve you in the near future. We hope you always have a wonderful day. Yours sincerely, Irval Syamsul B Hotel Manager
A***i
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8.2
/10
Reviewed 8 week(s) ago
The room was extremely hot, and the air conditioning was broken. It was a shame to stay here. I was looking for comfort but ended up overheating.
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Accommodation's Reply
24 Nov 2025
Dear Director/Manager, Amaris Hotel Hertasning Makassar, Sincerely yours, Thank you for your valuable feedback regarding your stay experience. We apologize for the inconvenience caused by the air conditioning problem in your room. We will inspect the damage and find out the cause of the air conditioning not cooling. We will continue to improve our services to ensure that your future stay will be smoother. We hope to welcome you back soon. Have a great day. Sincerely, Erwal Syamsul B. Hotel Manager
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Puji A.
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10.0
/10
Reviewed 10 week(s) ago
Comfortable, clean, friendly staff, thanks
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Accommodation's Reply
23 Oct 2025
Dear Mr. Puan Puchi A., Warmest regards, Amaris Hotel Hertasing Makassar Thank you for your wonderful review of our hotel. We are so glad that our staffs are very clean and friendly, making your stay memorable. We will continue to strive to improve our services to ensure that your next stay will be even better. We hope to see you again soon and to serve you again. Have a nice day, Puan Puchi. Sincerely, Erwal Syamsul B. Hotel Manager
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Verified Traveler
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Transit
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8.1
/10
Reviewed 11 week(s) ago
Minimal provisions in room (no facial soap, kettle, hair dryer, etc.)
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Accommodation's Reply
15 Oct 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar. We would like to express our sincere gratitude for your valuable feedback regarding your recent stay at our hotel. Your input is greatly appreciated and serves as important insight for our Management team. Please accept our sincerest apologies for any inconvenience you experienced during your stay at Amaris Hotel Hertasning Makassar. We remain committed to continuously improving our services to ensure that your future visits will be more pleasant and enjoyable. Once again, thank you for your valuable feedback. We wish you a wonderful day ahead. Sincerely, Irval Syamsul B Hotel Manager
Verified Traveler
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Business
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10.0
/10
Reviewed 14 week(s) ago
Easy access and good service
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Accommodation's Reply
23 Sep 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar. Thank you for your kind review of our hotel. We are pleased to hear that the easy access and excellent service of our staff have provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your future stays will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager.
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Rahmi D. Y.
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8.8
/10
Reviewed 14 week(s) ago
The hotel staff are very friendly and always smiling.
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Accommodation's Reply
23 Sep 2025
Dear Ms. Rahmi D. Y, Warmest greetings from Amaris Hotel Hertasning Makassar, Thank you for your kind review of our hotel. We are delighted to hear that the friendliness of our staff has provided a pleasant stay for Ms. Rahmi. We will continue to strive to improve our services and ensure that your future stays will be even better. We hope to see you soon and be able to serve Ms. Rahmi again. May you always have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager.
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N***h
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Staycation
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8.5
/10
Reviewed 16 week(s) ago
Friendly staff and fast check-in service
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Accommodation's Reply
10 Sep 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar. Thank you for your kind review of our hotel. We are delighted to hear that the friendliness and service of our staff have provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your future stays will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager
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Z***r
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10.0
/10
Reviewed 17 week(s) ago
The hotel staff and service are very good, the food is relatively varied.
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Accommodation's Reply
10 Sep 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar, Thank you for your kind review of our hotel. We are pleased to hear that you enjoyed our breakfast menu and that our staff's service has provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your stay in the future will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day. Best regards, Irval Syamsul. B. Hotel Manager.
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H***H
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Business
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10.0
/10
Reviewed 18 week(s) ago
Thank God I can sleep soundly
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1 people find it helpful
Accommodation's Reply
27 Aug 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay at our hotel. We will continue to strive to improve our services and ensure that your future stays will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager.
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E***n
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6.2
/10
Reviewed 18 week(s) ago
Please maintain cleanliness and replace damaged/rusty items to make them better and cleaner.
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Accommodation's Reply
28 Aug 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar, We would like to thank you for your valuable feedback regarding your experience at our hotel. We would like to sincerely apologize for any inconvenience you experienced during your stay at Amaris Hotel Hertasning Makassar. We will immediately conduct a thorough evaluation with the relevant team to evaluate and improve our service standards in the future. We will also check for any damage in the room and will immediately repair it. We hope you will give us the opportunity to earn your trust again, and to provide the best service for you in the future. Have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager
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Brow
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9.7
/10
Reviewed 19 week(s) ago
The security and hotel staff are friendly and polite, very satisfying, jopppppppp
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Accommodation's Reply
27 Aug 2025
Dear Mr./Ms. Brow, Warm greetings from Amaris Hotel Hertasning Makassar, Thank you for your kind review of our hotel. We are delighted to hear that the friendliness of our staff has provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your stay in the future will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day, Mr./Ms. Brow. Best regards, Irval Syamsul B. Hotel Manager.
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AM WIRA A. P.
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Staycation
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10.0
/10
Reviewed 20 week(s) ago
The staff is friendly and the rooms are clean and comfortable.
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Accommodation's Reply
11 Aug 2025
Dear Mr./Mrs. Am Wira A. P, Warmest greetings from Amaris Hotel Hertasning Makassar, Thank you for your kind review of our hotel. We are pleased to hear that the cleanliness and service of our staff have provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your stay in the future will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager.
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M***d
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Transit
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10.0
/10
Reviewed 20 week(s) ago
The hotel staff is very friendly and helpful.
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Accommodation's Reply
11 Aug 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar. Thank you for your kind review of our hotel. We are delighted to hear that the friendliness of our staff has provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your future stays will be even better. Once again, we thank you for your valuable review. We hope you have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager
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A***I
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Staycation
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9.4
/10
Reviewed 21 week(s) ago
View from the 12th floor hehe..by the way, all the staff are friendly from security, receptionist, and housekeeping. Safe and comfortable atmosphere, delicious food.
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Accommodation's Reply
11 Aug 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar. Thank you for your kind review of our hotel. We are delighted to hear that the comfortable atmosphere, delicious food, and friendly staff have provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your future stays will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager
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handika p.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
The hotel is located in the city center, the service is very friendly and responsive, there are quite a lot of food choices for the price of the hotel, suitable for family trips or business trips.
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Accommodation's Reply
30 Jul 2025
Dear Mr. Handika P, Warm greetings from Amaris Hotel Hertasning Makassar, Thank you for your kind review of our hotel. We are delighted to hear that our strategic location, staff service, and food have provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your future stays will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day ahead. Best regards, Irval Syamsul B. Hotel Manager.
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SukaJalan
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10.0
/10
Reviewed 22 week(s) ago
The hotel service is quite good and the access is good, the food is also of a good standard, it doesn't disappoint
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Accommodation's Reply
30 Jul 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar. Thank you for your kind review of our hotel. We are pleased to hear that our strategic location, staff service, and food have provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your future stays will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager.
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SukaJalan
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10.0
/10
Reviewed 22 week(s) ago
friendly, good, polite and fast, basically it's pretty good
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Accommodation's Reply
30 Jul 2025
Dear Sir/Madam, Warm greetings from Amaris Hotel Hertasning Makassar, Thank you for your kind review of our hotel. We are delighted to hear that our staff has provided a pleasant stay for you. We will continue to strive to improve our services and ensure that your stay in the future will be even better. We hope to see you soon and be able to serve you again. Have a pleasant day. Best regards, Irval Syamsul B. Hotel Manager.
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Catharine M. S.
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Leisure
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8.8
/10
Reviewed 23 week(s) ago
Clean, comfortable bed, cold aircon, perfect water pressure and temperature, very helpful staff. Solo traveler friendly.
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Accommodation's Reply
30 Jul 2025
Dear Ms. Catharine M. S, Warm greetings from Amaris Hotel Hertasning Makassar, Thank you very much for your kind review of our hotel. We are delighted to hear that the cleanliness, comfortable bed, perfect water pressure and temperature, as well as the service provided by our staff, contributed to a pleasant stay for you. We will continue to strive for excellence in our services to ensure that your future stays with us will be even more enjoyable. We sincerely hope to welcome and serve you again in the near future. Wishing you a wonderful day always. Warm regards, Management
Number of reviews per page
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