The Western Hill Hotel

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Overall Ratings & Reviews The Western Hill Hotel

Traveloka (139)
Other sources (20)
8.7
Very Good
From 139 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.2

Location

9.0

Service and Facilites

8.6

People often mention about The Western Hill Hotel
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Distance to City Center (18)
Room Space (13)
Bedroom (11)
Staff Friendliness (10)
Surroundings (9)
Variety (9)
In-house Restaurant (9)
Accessibility (8)
Family Friendly (8)
Bathroom (8)
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Traveler Reviews The Western Hill Hotel

Number of reviews per page
20
40
Customer reviews
Thuong N.
icon-Leisure
Leisure
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8.4
/10
Reviewed 2 day(s) ago
The room had a very strong odor. The soft blankets showed signs of mold.
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I***a
icon-Leisure
Leisure
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10.0
/10
Reviewed 5 day(s) ago
Nice location, close to eateries and supermarket. Big rooms and comfy. Breakfast is good. The staff are also very nice.
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Cuong T.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
The service was quite poor, and the reception staff had a bad attitude towards guests. There was no staff to guide guests when they arrived at the hotel. At the reception desk, they were only told to park in the basement, and once in the basement, guests had to retrieve their luggage themselves and carry it up the stairs to the reception area without any assistance. The same was true during check-out; the hotel had no staff to assist guests from check-in to check-out, only helping with carrying luggage from the reception desk to the room. The room price was high compared to the average in Da Lat, and there was no air conditioning, only a standing fan. Overall, the experience was terrible, and I will not return.
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Nguyen T. H.
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8.5
/10
Reviewed 5 week(s) ago
Convenient location, with parking available. The rooms have poor soundproofing, and the housekeeping staff were noisy, talking and moving around during lunchtime, even though it was during cleaning time when guests were checking out, as there were still other guests staying.
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1 people find it helpful
n***m
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The staff were friendly and helpful.
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1 people find it helpful
n***m
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
The staff are friendly and enthusiastic.
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1 people find it helpful
Do Hong T.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 17 week(s) ago
The hotel is in a great location and has parking available.
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3 people find it helpful
N***t
icon-Business
Business
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8.5
/10
Reviewed 20 week(s) ago
Good service, delicious and tasty breakfast.
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N***t
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Business
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8.5
/10
Reviewed 20 week(s) ago
The room was spacious. The price was good and the location was convenient for getting around.
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N***O
icon-origin-TRAVELOKA
8.9
/10
Reviewed 24 week(s) ago
Close to the city center, convenient for getting around. The room is spacious and airy, but the soundproofing is very poor. The Wi-Fi is also weak.
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4 people find it helpful
Nguyen N. K.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 26 week(s) ago
Aside from the enthusiastic, cheerful staff who took good care of guests, I felt it wasn't worth the price. I booked a city view room but was put in a corner room with a tiny window that was also dirty. The room was quite dusty, and the toilet only had a bathtub, not a shower. If you wanted to shower, you had to climb into the bathtub, splashing water all over the floor. The room wasn't soundproof and it was right next to a connecting door, and the toilet had some kind of machine room inside, making it incredibly noisy 🥲
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4 people find it helpful
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 27 week(s) ago
The hotel has good service, with friendly and enthusiastic staff. The food is decent and suits my taste. The rooms are generally clean and comfortable, however, the soundproofing isn't great, so I can sometimes hear noise from outside. The Wi-Fi is also not very stable; the hotel should improve it to enhance the guest experience.
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2 people find it helpful
Ho Yen
icon-origin-TRAVELOKA
8.4
/10
Reviewed 27 week(s) ago
The room was nice and clean, the staff were okay, but my only complaint was that the food wasn't very good; I accidentally got some food that smelled bad.
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3 people find it helpful
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Huyen B.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 28 week(s) ago
Awesome ❤️😊😍 [Start with an engaging introduction] [Share more about your experience] Space/Facilities: [Share your thoughts on the hotel's space and facilities] Food: [Share your feelings about the dishes served] Staff Support: [Describe your experience with the hotel staff] Highlights: [You can talk about the things that made the trip memorable] Price: [Share your perspective on value for money] Location: [Share more about the hotel's location, for example, is it near any attractions/dining spots]
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3 people find it helpful
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Le Tran M. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 32 week(s) ago
Convenient location, within walking distance to the night market. Near the hotel, at alley 54 Phan Dinh Phung, there's a popular pizza place with long queues. Friendly staff. What I liked most was the bathroom with a bathtub and hot water available 24/7. Highly recommend this hotel.
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5 people find it helpful
N***O
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
The scent of essential oils in the lobby is particularly impressive.
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1 people find it helpful
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 34 week(s) ago
The hotel is good, and the staff are helpful.
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2 people find it helpful
N***n
icon-Staycation
Staycation
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10.0
/10
Reviewed 34 week(s) ago
The hotel is near the city center, making it convenient for sightseeing and shopping.
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4 people find it helpful
V***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 34 week(s) ago
The location is near the market, on Phan Dinh Phung street, with many shops and restaurants nearby, and a very relaxing Cong Cafe across the street. The rooms are clean, the toilets are new with bathtubs, and the breakfast selection is delicious. My family was very satisfied with our stay, and the receptionist was also very welcoming.
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4 people find it helpful
n***n
icon-Staycation
Staycation
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9.1
/10
Reviewed 40 week(s) ago
Central location, a few minutes walk to the night market. Friendly and helpful staff.
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1 people find it helpful
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