Kristal Hotel Jakarta

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Overall Ratings & Reviews Kristal Hotel Jakarta

Traveloka (3,582)
Other sources (238)
8.8
Very Good
From 3,582 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.6

Location

8.9

Service and Facilites

8.8

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Traveler Reviews Kristal Hotel Jakarta

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40
Customer reviews
W***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 day(s) ago
It's the best choice if you're bored at home and want to stay in a hotel because the facilities are complete, including a playground, swimming pool, and gym. It's also the best choice for those who want a family vacation but only want to stay in a hotel.
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A***n
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8.5
/10
Reviewed 1 week(s) ago
The housekeeping staff was very kind, and they kept my phone. Thank you, Mr. Arif, for your help. Thankfully, the kind housekeeping staff found my phone.
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Accommodation's Reply
20 Feb 2026
"Thank you very much for your review and your trust in Crystal Hotel Jakarta. We are especially grateful for the information that your belongings have been found safely. We extend our deepest appreciation to our team for their honesty and assistance. We hope this experience has further enhanced your comfort. We look forward to welcoming you back again. Sincerely, Anton Katim, Assistant Managing Director"
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P***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The staff were friendly, but when we checked in the kitchen was still a mess from previous guests and the floor was still very oily, so far so good.
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Accommodation's Reply
20 Feb 2026
"Thank you for your review of Crystal Hotel Jakarta. We are pleased to hear that our staff were friendly, and we apologize for the condition of the kitchen and floor upon your check-in. However, we take improving our cleanliness standards very seriously. Thank you for your understanding, and we hope to provide a better experience on your next stay. Sincerely, Anton Katim, Assistant Manager."
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B***y
icon-Business
Business
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9.7
/10
Reviewed 3 week(s) ago
The only way I could do that was if you had to do a lot more work and then you
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S***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
great place to have a staycation with your friends! too bad the room isn't soundproof so when we were joking around in the middle of the night the next room got angry even though our room has 3 bedrooms & we had scheduled it for an annual gathering with friends.
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1 people find it helpful
Accommodation's Reply
07 Feb 2026
"Thank you for sharing your experience. We are pleased to know that Crystal Hotel Jakarta was a suitable choice for your stay with friends and for hosting your party. We apologize for the inconvenience regarding the soundproofing of your room. We understand that this meeting was planned as an annual event, and unfortunately, this may have caused inconvenience to guests in neighboring rooms. We have noted your feedback and will forward it to the relevant team to evaluate and improve guest comfort in the future. Thank you for your understanding, and we hope to welcome you and your friends back to Crystal Hotel Jakarta again. Sincerely, Anton Katim, Assistant Manager."
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h***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Anyway, I'm really a regular, I love everything, especially the bathtub, it's important for me.
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Accommodation's Reply
07 Feb 2026
"We are delighted to learn that you have become a loyal customer and enjoy everything, especially your favorite bathtub. Thank you very much. I feel honored to have provided you with a comfortable stay every time you visit. We hope to welcome you back to Crystal Hotel Jakarta again. Sincerely, Anton Katim, Assistant Manager."
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Y***s
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Recommendations for staying with family
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Accommodation's Reply
27 Jan 2026
"Thank you for your review. We are delighted that Crystal Hotel Jakarta was recommended for family stays. We hope to welcome you and your family again at Crystal Hotel Jakarta. Sincerely, Anton Katim, Assistant Executive Manager"
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M***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The location is quite strategic, the rooms are spacious, the price is okay, there are lots of food around the hotel and there is a supermarket.
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I***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Always order here, everything is great!
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Accommodation's Reply
27 Jan 2026
"We are delighted that you continue to choose Crystal Hotel Jakarta for your stays and that you find everything excellent. Thank you very much for your trust, and we look forward to seeing you again at Crystal Hotel Jakarta. Sincerely, Anton Katim, Assistant Manager."
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I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The rooms (especially the suites and apartments) are spacious, clean, and comfortable, perfect for families or extended stays. • Some units feature kitchenettes, sofas, and living areas, making them ideal for extended stays.
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Accommodation's Reply
27 Jan 2026
"Thank you so much for your review. We're delighted to hear that our rooms are spacious, clean, and comfortable, making them ideal for families and longer stays. We're also glad to hear that amenities such as the kitchenette, sofa, and living area contributed to your comfort. We hope to remain your first choice for a warm, home-like stay. See you soon! Anton Katim, Assistant Managing Director"
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M***d
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
The room is big, clean, drinking water is enough because there is a dispenser in the room. Like a 3-door rental, it's great.
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L***o
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Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Friendly, clean, and very helpful staff.
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Accommodation's Reply
27 Jan 2026
"We are very pleased to hear that our staff were friendly and helpful, and that you were impressed with the cleanliness of the hotel. Thank you for your review. We hope to welcome you back to Crystal Hotel Jakarta again. Sincerely, Anton Katim, Assistant Manager."
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Indra M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Hotel Kristal provides a very pleasant stay. The rooms are clean, tidy, and comfortable with complete amenities. The staff is very friendly, responsive, and professional from check-in to check-out. The hotel's strategic location provides easy access to various important places. The hotel's atmosphere is peaceful and suitable for both business and leisure. Supporting facilities such as the restaurant and public areas are well-maintained. Overall, Hotel Kristal is the right choice for anyone seeking comfort, quality service, and a satisfying stay. Highly recommended.
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Joko P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Strategic location, comfortable for families
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Accommodation's Reply
27 Jan 2026
"Thank you for your review, Jogo. We are delighted to hear that our location is ideal and convenient for families. We hope to welcome you and your family again at Crystal Hotel Jakarta. Sincerely, Anton Katim, Assistant Managing Director"
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Indra M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
big
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Accommodation's Reply
27 Jan 2026
"Thank you, Ms. Indra. We look forward to welcoming you back to Crystal Hotel Jakarta on your next visit. Sincerely, Anton Katim, Assistant Executive Manager."
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c***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 7 week(s) ago
security guards do not provide good service
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Accommodation's Reply
27 Jan 2026
"Thank you for your feedback. We apologize for the unpleasant experience you had with our security team. We will forward your feedback to the relevant team immediately for follow-up and evaluation to improve our services in the future. Thank you for your interest and feedback. We hope to provide a better experience on your next visit. Sincerely, Anton Katim, Assistant Manager, Administration."
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G***t
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
A pleasant experience for a staycation with my family, the hotel could benefit for some upgrades as they are start to aging especially when compared to modern hotels but this is my 3rd stays and always feel comfortable and relaxed whenever i am there.
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Accommodation's Reply
27 Jan 2026
"We’re delighted to know that your staycation with your family was a pleasant one and that, even on your 3rd stay, you continue to feel comfortable and relaxed whenever you’re here. We truly appreciate your honest feedback regarding the need for some upgrades as the property ages. Your input is well noted and will be shared with our management team as part of our ongoing improvement plans. Thank you for sharing your experience with us and your continued trust in Kristal Hotel Jakarta. We look forward to welcoming you and your family back again for another relaxing stay. Warm regards, Anton Katim Executive Assistant Manager"
B***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The only way I could do this was if you had to do something
1 people find it helpful
Accommodation's Reply
27 Jan 2026
"Thank you for letting us know. Please contact our Guest Services team as soon as possible so we can assist in locating your belongings and arranging their safe return. We're here to help, Anton Katim Executive Assistant Manager"
B***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The only thing that I have left is the key to my computer and my phone.
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Accommodation's Reply
27 Jan 2026
"Thank you for letting us know. Please contact our Guest Services team as soon as possible so we can assist in locating your belonginngs and arrnaging their safe return. We're here to help, Anton Katim Executive Assistant Manager"
Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 9 week(s) ago
The breakfast menu is varied, but I only took salad, omelet, and a flat croissant. It's a shame that for a 4-star hotel, the croissant was lacking in terms of taste and appearance. I'm confused, it's a pastry but the taste is far from being called pastry, if it's bread, but it's not soft bread, but hard and tough. Hopefully there will be better improvements in the future.
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Accommodation's Reply
27 Jan 2026
"Thank you for sharing your breakfast experience at Crystal Hotel Jakarta. We are pleased to hear that you enjoyed the variety of options, such as salads, omelets, and croissants. We also greatly appreciate your feedback regarding the quality of the croissants and other pastries. We apologize if the taste and texture did not meet your expectations, and we have forwarded your feedback to the kitchen team for consideration and evaluation in order to improve the quality of our menu in the future. We hope to welcome you back again and provide you with an even more satisfying breakfast experience on your next visit. Sincerely, Anton Katim, Assistant Manager."
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Number of reviews per page
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