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Traveloka (3,255)

Other sources (234)

8.7

Very Good

From 3,255 reviews

Provided by travelers on

Cleanliness

8.8

Room Comfort

8.9

Meal

8.6

Location

8.9

Service and Facilites

8.8

People often mention about Kristal Hotel Jakarta

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Room Space (102)

Staff Friendliness (96)

Family Friendly (94)

Bedroom (94)

Bathroom (89)

Hotel Area (88)

Ambiance (85)

Accessibility (84)

Surroundings (79)

Distance to City Center (76)

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Traveler Reviews Kristal Hotel Jakarta

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Customer reviews

I***a

8.5

/10

Reviewed 18 hour(s) ago

hehe

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I***a

8.5

/10

Reviewed 18 hour(s) ago

Good

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I***a

8.5

/10

Reviewed 18 hour(s) ago

Too much

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M***a

Staycation

9.4

/10

Reviewed 3 day(s) ago

Big room, good food, and weekend well spent with good friends

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anita v.

Staycation

8.8

/10

Reviewed 6 day(s) ago

satisfied here... comfortable and clean... cm card lock is sometimes a bit difficult to open... please check... but everything else is okay for a rest

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N***a

10.0

/10

Reviewed 1 week(s) ago

The food is varied and delicious. The hotel and rooms are clean. The playground is well-maintained, the swimming pool is clean, and the chlorine smell isn't too strong. Mrs. Rini from The Deli cafe is very friendly. I will definitely be back again 👍🏻

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1 people find it helpful

Accommodation's Reply

24 Aug 2025

"Dear Sir/Madam, Hearing that you enjoyed the facilities and services we have provided makes us happy. Warm greetings also from the TRhe Deli Team, your appreciation must have made them even more enthusiastic. Thank you for your review. We look forward to welcoming you back. Warm regards, Anton Katim. Executive Assistant Manager"

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Mirza

Business

8.8

/10

Reviewed 2 week(s) ago

Overall, it's recommended for the price. You can go jogging and take a leisurely stroll around the hotel.

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Accommodation's Reply

24 Aug 2025

"Dear Mr./Ms. Mirza, It was a pleasure to hear that you enjoyed your stay at Kristal Hotel Jakarta, especially the jogging and leisurely walks around the hotel. Thank you very much for your recommendation. We look forward to welcoming you back for a more enjoyable experience with us. Warm regards, Anton Katim. Executive Assistant Manager"

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Muhammad A.

9.7

/10

Reviewed 2 week(s) ago

Kids friendly. Complete facilities.

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Accommodation's Reply

24 Aug 2025

"Dear Mr. Muhammad A., Thank you for your review. We are delighted that our facilities are impressive and child-friendly. We look forward to welcoming you back with your family. Best regards, Anton Katim, Executive Assistant Manager"

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A***i

Transit

8.5

/10

Reviewed 2 week(s) ago

Comfortable and quiet, suitable for rest and family vacations

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Accommodation's Reply

24 Aug 2025

"Dear Sir/Madam, It's a pleasure to hear that the atmosphere at Kristal Hotel Jakarta is comfortable and peaceful, perfect for relaxing and vacationing with family. Thank you very much for your review. We look forward to welcoming you back with your loved ones. Warm regards, Anton Katim. Executive Assistant Manager"

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F***a

Transit

10.0

/10

Reviewed 3 week(s) ago

It's really comfortable here, besides the spacious hotel is good for the ladies and the guy is very friendly so it makes you feel more at home here next time I'll stay here again ✨🤎🌸, the food is also delicious, the service is okay, there are lots of facilities aww🫶 I feel like I'm in Bali when I see the swimming pool 😅✨ the kids are happy and don't want to anymore😂

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1 people find it helpful

Accommodation's Reply

24 Aug 2025

"Dear Sir/Madam, Thank you for choosing Kristal Hotel Jakarta. We are delighted to hear that you found the atmosphere here comfortable and at home. We also appreciate the friendly service from our team. We look forward to welcoming you back again, so we can make your next family vacation even more exciting. Warm regards, Anton Katim, Executive Assistant Manager"

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Yeny R.

Transit

9.4

/10

Reviewed 3 week(s) ago

Comfortable. I'll stay here again next time.

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Accommodation's Reply

24 Aug 2025

"Dear Mrs. Yeny R., It is a pleasure to hear that you felt comfortable while staying at Kristal Hotel Jakarta. Thank you for choosing Kristal Hotel Jakarta. We look forward to welcoming you back for your next experience with us. Warm regards, Anton Katim. Executive Assistant Manager"

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Fanny

Staycation

9.4

/10

Reviewed 4 week(s) ago

First time checking in here. Luxurious hotel. Good service, friendly staff. Cleanliness is maintained. Hopefully I can stay here again next time🙏

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Accommodation's Reply

16 Aug 2025

"Dear Ms. Fanny, We are delighted to have been a part of your first stay here. Thank you for your review. We hope to welcome you back with our best service in the future. Warmest regards, Anton Katim, Executive Assistant Manager"

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I***I

8.5

/10

Reviewed 5 week(s) ago

Great, if I go to Jakarta I will come here again.

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Accommodation's Reply

16 Aug 2025

"Dear Sir/Madam, We are delighted to hear that you were satisfied and we would be delighted to welcome you back when you visit Jakarta. Best regards, Anton Katim. Executive Assistant Manager"

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H***u

Business

10.0

/10

Reviewed 5 week(s) ago

very comfortable and spacious... next time I go to Jakarta, I'll come here again

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2 people find it helpful

Accommodation's Reply

30 Jul 2025

"Dear Sir/Madam, Thank you very much for your review. We are delighted to hear that you were comfortable and satisfied with the spaciousness of our room. We look forward to welcoming you back when you visit Jakarta. Best regards, Anton Katim, Executive Assistant Manager"

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t***a

8.5

/10

Reviewed 5 week(s) ago

Nice, I like it, it's so big and worth the price.

1 people find it helpful

Accommodation's Reply

30 Jul 2025

"Dear Guest, Thank you for taking your time to share your experience with us. We're happy to hear you enjoyed your stay. Hope to have you back again soon. Warmest regards, Anton Katim Executive Assistant Manager"

Era O. C.

8.5

/10

Reviewed 5 week(s) ago

Room so confortable.. So far so good..

1 people find it helpful

Accommodation's Reply

30 Jul 2025

"Dear Mr./Ms. Era O. C., We're glad to hear the room was comfortable and that ecerything went well during your stay. Thank you for your kind words, and we look forward to welcoming you back again soon. Warm regards, Anton Katim Executive Assistant Manager"

T***k

10.0

/10

Reviewed 5 week(s) ago

Great hotel, comfortable. Friendly staff. Clean. Free parking.

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Accommodation's Reply

30 Jul 2025

"Dear Sir/Madam, Thank you for choosing Kristal Hotel Jakarta and for your positive review. We are delighted that you enjoyed our facilities, the friendliness of our staff, and the cleanliness of the hotel. We hope you had a pleasant stay and look forward to welcoming you back. Best regards, Anton Katim, Executive Assistant Manager"

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D***d

10.0

/10

Reviewed 6 week(s) ago

Very good, fast service, clean location, and friendly staff and everything is cool.

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Accommodation's Reply

30 Jul 2025

"Dear Sir/Madam, We are very pleased to hear that the service we provide and the facilities available have given a good impression during your stay at Kristal Hotel Jakarta. Thank you very much for your review, see you again on your next visit. Warm regards, Anton Katim. Executive Assistant Manager"

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Reza P. I.

10.0

/10

Reviewed 6 week(s) ago

A very enjoyable holiday with the family

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Accommodation's Reply

30 Jul 2025

"Dear Mr. Reza, Thank you very much for your brief but meaningful review. We hope these wonderful moments will be remembered, and we look forward to welcoming you and your family back again in the future. Best regards, Anton Katim, Executive Assistant Manager"

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Eka N.

8.2

/10

Reviewed 6 week(s) ago

The room was spacious, clean, and comfortable. Check-in was fast...

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Accommodation's Reply

30 Jul 2025

"Dear Mr./Ms. Eka N., We are delighted to learn that you enjoyed the spacious and clean room and the quick check-in process. Your comments are a great motivation for our entire team to continue providing the best service to every guest. We look forward to your next visit at Kristal Hotel Jakarta. Best regards, Anton Katim. Executive Assistant Manager"

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