They assigned me a room with a broken door (cracked and wobbly). The door code I was provided didn't work (some of the keys on the keypad were not working). As nobody is on site in the evening, I had to call the hotel phone number, which is not free. Nobody was answering. I had to book another room through the machine; luckily there were vacancies. I submitted a complain through the hotel website; no response. Next morning, the person at the reception reimbursed me for the extra room, but didn't bother to apologize. It's seems what happened to me is normal.