The hotel is beautiful and perfectly situated for visiting the Chelsea Flower Show, Harrods and V&A museum. The room was fantastic and the front of house staff were friendly and very helpful however, the restaurant lets this hotel down. The food took too long to arrive and the staff were not very attentive. They appeared to be under pressure even when the restaurant was not particularly busy. I would have expected a better quality of service from a 5* hotel. I paid for breakfast as part of my booking and was hugely disappointed when it finally arrived. It was either cold or overdone. Quite frankly, it was below par and compares poorly to other 5* hotels that I have stayed in. That said, when I complained to the manager about the service, they were extremely apologetic and adjusted my bill accordingly to compensate. Also, I forewarned the hotel that my wife was celebrating a significant birthday and, whilst I understand that they were not obligated to acknowledge it, a complimentary box of chocolates, bottle of wine or simply a birthday greeting would have been appreciated. I would stay in this hotel again but would consider an alternative dining experience unless, the standard of food and service in the restaurant improves significantly.
