What do past guests say about The Franklin London - Starhotels Collezione?

The Franklin London - Starhotels Collezione is well-known for its Location, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

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The Franklin London - Starhotels Collezione

Name: The Franklin London - Starhotels Collezione
Address: 24 Egerton Gardens, Kensington, Central London, London, England, SW3 2DB, 24 Egerton Gardens, SW3 2DB, England
Rating: 9.2

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9.2

/10

Exceptional

597 reviews

What Guests Say About Their Stay

Sherrie

10.0

/ 10

Fantastic chic hotel. Lovely room with everything needed. Friendly staff, super breakfast and perfect location near Hyde Park, Harrods and underground.

Janice

10.0

/ 10

Professional & friendly staff Great location Room is clean Bed B is comfortable

Alidad

10.0

/ 10

Great Staff, clean room, great location....I would stay there again on y next trip to London.

In the Area

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24 Egerton Gardens, Kensington, Central London, London, England, SW3 2DB

Main Facilities

Restaurant

WiFi

note: hotel was previously named The Franklin London - Starhotels Collezione The Franklin is a hotel is located at Kensington. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in The Franklin London - Starhotels Collezione

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What's around The Franklin London - Starhotels Collezione

24 Egerton Gardens, Kensington, Central London, London, England, SW3 2DB

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Discover More About The Franklin London - Starhotels Collezione

note: hotel was previously named The Franklin London - Starhotels Collezione

Location

The Franklin is a hotel is located at Kensington.

About The Franklin

From business event to corporate gathering, The Franklin provides complete services and facilities that you and your colleagues need.

Not all hotel allow guests with pets, but The Franklin welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

The Franklin is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Have fun with various entertaining facilities for you and the whole family at The Franklin, a wonderful accommodation for your family holiday.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Are you a shopaholic? Staying at The Franklin will surely spoil you for numerous shopping centers nearby.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

Savor your favorite dishes with special cuisines from The Franklin exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Franklin is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Franklin.

All facilities in The Franklin London - Starhotels Collezione

Bar, Cafe and Lounge

Entertainment Facility

Fitness Center

Common Space

Lobby

Public Facilities

Restaurant
Room service
WiFi in public area
Late check-out

General

AC
Non-smoking room

Hotel Services

Money changer
Multilingual staff

Kids and Pets

Pets allowed

Transportation

Security

Accessibilty

Disabled access friendly

Nearby Facilities

Souvenir shop

Accommodation Policy & General Information in The Franklin London - Starhotels Collezione

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

11:00 - 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	AC, Restaurant, WiFi
Check-In / Check-Out Time	From 15:00 - to 11:00 - 12:00
Available rooms at The Franklin London - Starhotels Collezione	35
Another facilities in The Franklin London - Starhotels Collezione	Room service, WiFi in public area, Late check-out, Non-smoking room, Money changer

Frequently asked question in The Franklin London - Starhotels Collezione

What are available facilities at The Franklin London - Starhotels Collezione?

There are top facilites at The Franklin London - Starhotels Collezione such as AC, Restaurant, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Franklin London - Starhotels Collezione?

The standard check-in time at The Franklin London - Starhotels Collezione is starting from From 15:00 while the latest check-out time is at 11:00 - 12:00

What is the star rating of The Franklin London - Starhotels Collezione?

The Franklin London - Starhotels Collezione is a 5.0-star hotel.

How many rooms are available at The Franklin London - Starhotels Collezione?

The Franklin London - Starhotels Collezione has 35 rooms in total.

Does The Franklin London - Starhotels Collezione provide late check-out?

Yes, late check-out is available at The Franklin London - Starhotels Collezione, subject to availability. Please contact the hotel directly to arrange this.

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More Reviews from Other Guests in The Franklin London - Starhotels Collezione

Overall Ratings & Reviews The Franklin

Other sources (597)

9.2

Exceptional

From 597 reviews

Cleanliness

9.6

Room Comfort

9.2

Location

10.0

Service and Facilites

9.6

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Traveler Reviews The Franklin

Number of reviews per page

Top reviews

Scott

with Partner

8.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

The hotel is beautiful and perfectly situated for visiting the Chelsea Flower Show, Harrods and V&A museum. The room was fantastic and the front of house staff were friendly and very helpful however, the restaurant lets this hotel down. The food took too long to arrive and the staff were not very attentive. They appeared to be under pressure even when the restaurant was not particularly busy. I would have expected a better quality of service from a 5* hotel. I paid for breakfast as part of my booking and was hugely disappointed when it finally arrived. It was either cold or overdone. Quite frankly, it was below par and compares poorly to other 5* hotels that I have stayed in. That said, when I complained to the manager about the service, they were extremely apologetic and adjusted my bill accordingly to compensate. Also, I forewarned the hotel that my wife was celebrating a significant birthday and, whilst I understand that they were not obligated to acknowledge it, a complimentary box of chocolates, bottle of wine or simply a birthday greeting would have been appreciated. I would stay in this hotel again but would consider an alternative dining experience unless, the standard of food and service in the restaurant improves significantly.

William

with Partner

8.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

We enjoyed this small hotel and the location was amazing. If you are up for walking it’s a great location (less than 1.5 miles) to most of London’s big attractions including the Chelsea Flower Show. I would have given this a hotel a 5-star, but we found the restaurant staff to be unfriendly and very stressed. We ate 1 dinner and breakfast there and headed out to other restaurants for the following 4 days of our stay. With that said, the food we had was very good. Thank you for a great stay.

Liesl

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Gorgeous hotel. Bar and restaurant are stunning. Rooms are nice size

stephen

with Partner

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

An historic building in a great location, to be sure. But if I have to be honest, it was my worst sleep in 2 weeks of travel. The A/C was ineffective and recurring sounds of police or other emergency vehicles through the night ruined what could have been a very nice stay. We may have been upgraded to a larger room but the bathroom was minuscule and could accommodate one person only. Breakfast was fine but pricey. Would not stay here again.

Vladimiro

with Friends

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Restaurat,very good dishes and services

Hema

with Partner

6.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

We chose to stay at The Franklin for our wedding, and despite the friendliness of the staff, there were a few instances where the hotel did not meet expectations. Firstly, the lack of option to check-in early despite advance notice was somewhat inconvenient, secondly my partner was promised a Prosecco and chocolate board on arrival, but there was no Prosecco. Thirdly, the sound on the floor above us was constant and led us to believe that we were sleeping beneath a hallway with constant footfall. This resulted in an extremely tired bride the next day. None of it felt particularly “luxury” aside from the nice toiletries, but having stayed in many other luxury hotels we will not be returning in a hurry. It’s a shame as they really ought to create memorable experiences for important life events.

Peter

with Partner

10.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Beautiful hotel!!

Sherrie

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Fantastic chic hotel. Lovely room with everything needed. Friendly staff, super breakfast and perfect location near Hyde Park, Harrods and underground.

Kelly

8.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

The bath/shower was not the best. I had to take a video of the shower head, only about 1/3 of the shower jets were operating. I showed the video to the desk staff and asked to have it looked at. Later that day I was told it was addressed but when I turned the shower on only about 1/2 of the shower jets worked. I never had a proper shower and never felt clean.

Catherine

with Partner

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

Elegant, comfortable, with attentive service.

Janice

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

Professional & friendly staff Great location Room is clean Bed B is comfortable

James

8.0

/10

Reviewed 26 week(s) ago

Hotels.com verified review

Room was spotless and staff were fantastic. Drawback was sound from corridors etc. travelling in to the room. Made for a somewhat disturbed night.

Priya

Leisure with Partner

10.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

Great service

Alidad

Business and Leisure with Partner

10.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Great Staff, clean room, great location....I would stay there again on y next trip to London.

Lisa

with Partner

8.0

/10

Reviewed 32 week(s) ago

Hotels.com verified review

Everything that was under the staff’s control was great. Only downside was that we were assaulted by cigarette smoke from another guest the first 3 days. Staff finally tracked down the source and our room was smoke free for the remaining days.

Jonathan

with Partner

8.0

/10

Reviewed 33 week(s) ago

Hotels.com verified review

Very friendly staff

Claire

with Partner

10.0

/10

Reviewed 34 week(s) ago

Hotels.com verified review

Loved it, amazing amazing staff. Needs a pool or hot tub but it's amazing

Elizabeth

8.0

/10

Reviewed 34 week(s) ago

Expedia Group verified review

Fantastic staff

Lynne

Leisure Family

8.0

/10

Reviewed 35 week(s) ago

Expedia Group verified review

Room was beautiful and staff were great except for staff in bar. Wasn’t very welcoming and my drink wasn’t quite right. Otherwise everything else great.

Brad

Leisure Family

10.0

/10

Reviewed 44 week(s) ago

Expedia Group verified review

Great staff, great location

Number of reviews per page

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Disclaimer

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