The Franklin

Service was very good. However, I used the rooms on the 5th floor and there was no elevator. I have never seen such a five star hotel. If you stay here ask the fifth floor room to avoid it.

Das Zimmer war sehr schön und das Personal sehr freundlich und zuvorkommend!

Room was spotless and staff were fantastic. Drawback was sound from corridors etc. travelling in to the room. Made for a somewhat disturbed night.

Fantastic service and very cosy.

Great service

Great Staff, clean room, great location....I would stay there again on y next trip to London.

Limpieza y atención correcta. Profesionalismo a nivel 5 estrellas. Tamaño habitaciones muy limitado para 5*

Chambre propre mais odeur d égout dans la salle de bain. Personnel au top

Everything that was under the staff’s control was great. Only downside was that we were assaulted by cigarette smoke from another guest the first 3 days. Staff finally tracked down the source and our room was smoke free for the remaining days.

la habitación demasiado chica no cabe nada al final te cobran cargos por propinas de todo jamás me quedaría ahí

Servicio excelente, comida, calidad en todo, pero el precio no justifica las instalaciones tan pequeñas, mido 1.70 y peso 65kg a aún así pegaba en todas partes. El hotel necesita equilibrar poco más algunas cosas, ascensores muy lentos y viejos y la calidad en mano de obra en muchos espacios. Lo recomiendo para estancias muy muy cortas o para disfrutar de sus desayunos y cenas. Felicidades al servicio y detalles en habitación.

Very friendly staff

Loved it, amazing amazing staff. Needs a pool or hot tub but it's amazing

Flott hotell, god service. Kommer gjerne igjen

Fantastic staff

Room was beautiful and staff were great except for staff in bar. Wasn’t very welcoming and my drink wasn’t quite right. Otherwise everything else great.

Staffs are friendly, room is very comfortable and the breakfast is delicious

Great staff, great location

The staff was very helpful and treated us like a royalty.

The room itself was excellent, quiet, clean and well cared for. The main restaurant lacked energy or music to entice us to have a meal or even a beverage. We did not appreciate on check out this morning the suggestion of a discretionary gratuity for the staff which equated to $250 CDN for our 7 night stay. The invoice was presented and we declined. No final checkout receipt was received. As well the cc deposit taken on arrival Sept 24 for our 7 night stay of $934,CDN is yet to be returned/ credited to our visa. Disappointing!