Overall Ratings & Reviews Yamagata Grand Hotel

The breskfast was excellent. The staff was very helpful.

The hotel is quite old, but the rooms are large and clean.

It was a good property. Staff was great. The property needs a better baby bed, the one they have is very old.

Grand but somewhat dated. Room was larger than I expected. Bed comfortable. Bathroom acceptable and functional, though furnishings quite old. Friendly and helpful staff.

Large old dirty unkempt room. Terrible air quality (musty and moldy- respiratory issues started immediately when entering room). Outdated and non functioning toilets, dirty shower (did not even brave using it). Breakfast food tasteless and of very low quality. Hotel agreed to modify reservation to one night from 2 nights and now refuses to adjust bill. Charged for 2 nights even though we checked out early as agreed. When we try to call hotel the discuss, they hang up.

Professionalism and well mannered

hotel room basically all OK , location was too far from the Yamagata station,

Very friendly staff. Lovely setting. Close to supermarket and cafes. We felt very welcome. Bathroom fittings were very old, some mould in the grouting that could not be cleaned. Water pressure was excellent though.

The hotel was great, and we enjoyed our stay

Room nice and big with all the essentials although quite dated in terms of design. 15 minute walk from the station. Wouldn't mind staying here again

接客も丁寧で良かったです！

とても、清潔で過ごしやすいホテルでした。

快適に眠れました。ただお風呂の、お湯の加減が悪かったのと、お風呂のタイルは、黒いカビを隅々まで綺麗に取って欲しいです。ハイターを使うと綺麗になります。ライトもつかないところがあったので、 良く点検して欲しいです。

初めて宿泊しました。 無理を言って1人追加してもらいました。 何時に来るかわからずどうしようかなぁと思ってたら 来たら連絡してもらえればと 臨機応変に対応していただきました。 部屋にはコーヒーとミネラルウォーターも置いてあり アメニティも、レディース、メンズの使いきり洗顔等セットが 置いてありいいなぁと思いました。 歩くのが気にならない人なら駅からも15分くらいで着くので問題ないかと思います

ホテルのサービスが良い、展示绘が素敵です！

広々とした部屋で朝食の種類も豊富で満足できました。

very good

新聞が無料で、コーヒーも無料だった。

facilities too old

The facilities too old