8.2
Very Good
From 184 reviews
Cleanliness

8.2

Room Comfort

8.0

Service and Facilites

8.4

Traveler Reviews The Cross Keys

Number of reviews per page
20
40
Top reviews
Nina
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Amenities and local information in room very well thought out and comprehensive. Lots of fluffy towels and cosy bed cover. Friendly staff and excellent evening meal.
Gabby
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Amazing experience with staying at the Inn! Staff were all welcoming and friendly, the room we were booked in looked amazing and very niche! (I really like the interior design and the little details!) we will definitely come back again here again! I will mention though drinks were pricey but that something to overlook at.
Samantha
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Host was so friendly. We got in late, had flown over night from the US, hadn't slept in 36 hrs. The place was cozy and adorable. Didn't have a phone cube for England, let me borrow one for the night, we slept for 12 hours! He filled up our water bottles in the morning. Such a lovely place.
Michelle
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

This was part of my birthday celebrations and it did not disappoint. The room was clean and cosy and had everything we needed. The food was also great and the staff friendly. It was a perfect stay and we would of stayed an extra night if the room wasn't already booked.
andrew
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great spot! Great bar! Great staff. Cute village. I recommend it.
Paul
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Silly toilet seat not great!!! Pub closing at 10.00 not great No breakfast not great
Mark
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Beautiful area and beautiful pub. Wonderful food and lovely deserts. Friendly staff and lovely customers, talkative and easy to talk to. Amazing place to be..
Verified traveler
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

No service practically. Dirty and tiered room.
Gunther
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Room was clean and comfortable . Food was good with large portions. Only downside had to rush to get there for check-in by 2.30 pm or then hang around till they opened at 5 pm for next check-in time. They close between 2.30 and 5 so wasn’t even able to get a drink. Otherwise the overall experience was good
Suwayne
icon-Leisure
Leisure
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I really didnt appreciate how check in was at 5:30pm.That is a ridiculous hour.The check in personnel wasnt friendly or professional nor did he explain the check in process properly so I waited an extra half hour before being checked in.There is a pub below the rooms,food wasn't great.Check out was seemless.
John
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

This was a one night stay and we were very pleased to be staying in a lovely period room. The décor was tastefully appropriated and clean. The whole service experience was of a high standard. We would definitely stay again.
joan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Lovely charming place. Very quiet. Comfy beds. Great Food, Staff are great as well. Would recommend this place.
Nicholas
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Clean room, comfortable beds. Pub premises so some noise until late. Bedside light not working (no bulb), main lights not great. Bathroom light over sink not working. Plug in sink not functional
Matthew
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Staff were friendly, easy to check-in and check out
James
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Right, now everything was excellent apart from one very important thing. There was no hot water at night after travelling up and after being out all day the next day obviously you'd want to shower. But no! Had to wait till the following morning. I did get refunded for one night but really should have been refunded for both.
Susan
icon-Business
Business
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

We had to give up with the shower. We had been working in Bath and we were both in need of a shower. The water wouldn't heat up. My daughter returned to the bar where we had checked in and a young lady behind the bar said that she would try to reboot it. 10 minutes later still only luke warm. Same 20 minutes after that and we were so tired by then that we had a wash and went to bed.
Read More
Lee
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Nice little pub room. Very nice staff
Wingrove
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

We found the lighting poor due to light bulbs glow orange making the room dark. Mattress uncomfortable and dated. Coffee making machine, cups too large for the stand making it unsafe to use. Pub food excellent five star, staff spot on. Would I stay here again yes if they updated their accommodation.
Verified traveler
8.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Very cute double room with en-suite in a very charming pub. Bed was comfortable, selection of teas available in the room and access to iron and ironing board. Perfect place for our two night stay whilst attending a wedding nearby.
Paula
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Lovely place to stay - comfortable, clean rooms and everything we needed. The little booklet in the room with places to get breakfast, local walks and local taxi numbers was also a nice touch. A reallly pleasant place.
Number of reviews per page
20
40