Overall Ratings & Reviews Aryaduta Medan

Traveloka (9,067)
Other sources (260)
8.5
Very Good
From 9,067 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.5

People often mention about Aryaduta Medan
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Staff Friendliness (172)
Distance to City Center (171)
Ambiance (166)
Bedroom (158)
Taste (152)
Room Space (149)
Hotel Area (141)
Bathroom (136)
Variety (129)
Family Friendly (128)
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Traveler Reviews Aryaduta Medan

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Customer reviews
S***L
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 day(s) ago
Okay, but the hotel's position and entrance are not recommended, it's too high.
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S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Friendly, delicious, hygienic, humanistic, great, okay
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Irwansyah Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 day(s) ago
Room 1069 was spacious and happened to be at the far end from the elevator, but it was very comfortable. Thank you for the service..!! 😉 The hotel was clean and the swimming pool was satisfying..!!
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Verified Traveler
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Staycation
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10.0
/10
Reviewed 1 week(s) ago
The service and facilities are very good and reliable.
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Accommodation's Reply
22 Jul 2026
Dear Dear Guest, thank you for leaving a positive review of Ariaduta Medan. We are very pleased to hear that you were satisfied with our services and amenities. Your trust and praise serve as a great motivation for our entire team to provide the best service and maintain the quality of our facilities to ensure a comfortable stay for all our guests. Thank you once again for your review and compliments. We are also very happy to hear that you had a wonderful time at Ariaduta Medan. We look forward to seeing you again soon. Sincerely, Dosen Shinaga, General Manager
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FRANSISKA S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.9
/10
Reviewed 1 week(s) ago
I just checked out of Aryaduta last night, and this isn't my first time staying there. I enjoyed my stay here, both for the friendly staff and the central location. However, please pay more attention to the cleanliness of the rooms, especially the bed area. I've sent some photos as proof to the front desk so they can be more attentive in the future. Thanks, Aryaduta team.
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s***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, strategic location.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your positive review of Aryaduta Medan Hotel. We are delighted to hear that you were impressed with the friendliness of our staff and the hotel's excellent location. Your compliments encourage our entire team to strive for the best service and provide every guest with a memorable stay. Thank you for your review and compliments. We are pleased to know that you enjoyed your stay at Aryaduta Medan Hotel. We hope to welcome you back again soon. Sincerely, Dosen Sinaga, General Manager
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s***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, strategic location.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your positive review of Aryaduta Medan Hotel. We are delighted to hear that you were impressed with the friendly service of our staff and the hotel's excellent location. Your review and compliments encourage the entire team to continue providing the best service to all our guests. Thank you again for your review and compliments. We are pleased to know that you enjoyed your stay at Aryaduta Medan Hotel. We hope to welcome you back again soon. Sincerely, Dozen Sinaga, General Manager
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Muhammad R.
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8.5
/10
Reviewed 2 week(s) ago
The swimming pool is suitable for children
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Accommodation's Reply
22 Jul 2026
Dear Mr. Muhammad R, Thank you for your positive review of Arya Duta Medan Hotel. We are delighted to hear that you and your family enjoyed our child-friendly swimming pool. We strive to provide comfortable and enjoyable facilities so that every member of the family can have a memorable stay. Thank you for your review and compliments. We are very pleased to know that you enjoyed your stay at Arya Duta Medan Hotel. We hope to welcome you and your family back again in the near future. Sincerely, Dosen Sinaga, General Manager
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R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The experience of staying here is always good.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your positive review of Arya Duta Medan Hotel. We are delighted to know that every stay with us has been a good experience. Your trust and loyalty are a great reward for our entire team and motivate us to continue striving to provide the best service. Thank you for your review and appreciation. We are pleased to know that you enjoyed your stay at Arya Duta Medan Hotel. We hope to welcome you back again soon. Sincerely, Dosen Sinaga, General Manager
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R***h
icon-origin-TRAVELOKA
6.7
/10
Reviewed 2 week(s) ago
They have to improve the morning breakfast. You can see the cappuccino that I ordered. Found some cockroaches inside the room and toilet.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at ARYADUTA Medan. We sincerely apologize that your experience did not meet your expectations. We are truly sorry to learn about the breakfast experience, as well as the condition of the cappuccino served to you. Most importantly, we deeply regret the cleanliness issue you encountered with cockroaches in your room and bathroom. Please accept our sincerest apologies, as this is far below the standards of quality and cleanliness we strive to maintain. Your feedback has been shared with our Culinary, Housekeeping, and Engineering teams for immediate investigation and corrective action. We are committed to addressing these issues promptly to ensure they do not recur. Thank you once again for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to restore your confidence by welcoming you back to ARYADUTA Medan for a much-improved stay in the future. Warm regards, Dosen Sinaga General Manager
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very enjoyable and satisfying.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your positive review of Arya Duta Medan Hotel. We are delighted to hear that your stay with us was enjoyable and satisfying. Your compliments motivate our entire team to strive for the best service and create memorable experiences for all guests. Thank you again for your review and compliments. We are pleased to know that you enjoyed your stay at Arya Duta Medan Hotel. We hope to welcome you back again soon. Sincerely, Dosen Sinaga, General Manager
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Martha
icon-Business
Business
icon-origin-TRAVELOKA
7.4
/10
Reviewed 2 week(s) ago
The AC wasn't cold; the reception area was colder than the room. It sounded noisy outside.
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Accommodation's Reply
22 Jul 2026
Dear Ms. Martha, Thank you for taking the time to share your feedback regarding your stay at the Aryaduta Medan Hotel. We apologize for the inconvenience you experienced regarding the malfunctioning air conditioning in your room and the external noise. We understand that these may affect your comfort during your stay. We have forwarded your feedback to the engineering team for further investigation and follow-up, and have also passed it on to the relevant team to pay more attention to the comfort and quietness of the hallways. Thank you for your valuable feedback. We hope to welcome you back again in the future and provide you with an even more comfortable stay. Sincerely, Dozen Sinaga, General Manager
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n***w
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
I was so happy, it was great. But the restaurant food was too expensive, haha.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your positive review of Arya Duta Medan Hotel. We are delighted to know you enjoyed your stay with us. Thank you also for your feedback regarding the pricing of our restaurant. We greatly appreciate your comments and will incorporate them into our evaluations to improve the quality and dining experience for our guests. Thank you for your review and appreciation. We are very pleased to know you enjoyed your stay at Arya Duta Medan Hotel. We hope to welcome you back again soon. Sincerely, Dosen Sinaga, General Manager
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A***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 3 week(s) ago
The location is indeed strategic, and the pool is beautiful. However, complaints are not addressed. The room is hot, and the AC doesn't work. Furthermore, the breakfast is very basic 🤨
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Aryaduta Medan Hotel. We are delighted to hear that you enjoyed our excellent location and pool facilities. However, we regret that your experience did not meet your expectations, particularly regarding the issues you reported about the malfunctioning air conditioning in your room and the limited variety of breakfast options. We have forwarded your feedback to the Front Office, Engineering Department, and Food Department for immediate follow-up and evaluation so that we can further improve our services, facilities, and dining experience. Thank you for your valuable feedback. We sincerely hope to welcome you back and provide you with an even better stay in the future. Sincerely, Dozen Sinaga, General Manager
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Teddy A. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 3 week(s) ago
The hotel's location is strategic, but if you drive, you have to go up to the 8th floor, and the rooms are basic. Breakfast was very disappointing: the only fruit available was pineapple and papaya, the chicken porridge soup was flavorless, and the vegetable salad was lacking in variety. My suggestion is to completely overhaul the breakfast.
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Accommodation's Reply
22 Jul 2026
Dear Mr. Teddy A.P., Thank you for taking the time to share your experience at Aryaduta Medan Hotel. We are delighted to hear that you enjoyed our hotel's excellent location. However, we regret that your experience, particularly regarding parking access, room condition, and especially the quality of breakfast, did not meet your expectations. We greatly appreciate your feedback regarding the variety of fruit, the taste of the chicken porridge, and the selection of salads, which we felt were insufficient. We have forwarded this feedback to our culinary team to improve the quality, variety of the menu, and the breakfast experience for all guests. Thank you for your honest and constructive feedback. We sincerely hope to welcome you back again and provide you with a better stay in the future. Sincerely, Dosen Sinaga, General Manager
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U***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It was pleasant, the staff were friendly, the breakfast menu was varied, and I will definitely stay here again next time.
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Accommodation's Reply
22 Jul 2026
Dear Guests, Thank you very much for choosing Hotel Aria Duta Medan for your stay. We are delighted that you enjoyed your stay and that you were satisfied with our friendly service and the extensive breakfast menu. We also appreciate your interest in returning to Hotel Aria Duta Medan. Thank you again for taking the time to write a review and for your satisfaction. We are pleased that you had a wonderful time at Hotel Aria Duta Medan. We look forward to welcoming you back again. Sincerely, General Manager: Sin Yongdaosian
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Z***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 3 week(s) ago
The toilet exhaust fan was broken, so when I defecated, the smell permeated the bedroom. There were no slippers, so I had to call repeatedly to ask for them. The room was non-smoking, but it smelled musty, like a 2-star hotel. Cleanliness was okay. Breakfast was average. Those who don't usually stay in hotels would probably have good comments.
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D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.1
/10
Reviewed 5 week(s) ago
Please pay more attention to valet and coordinate with the staff on duty.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback about your experience at Aryaduta Medan Hotel. We apologize for any inconvenience you may have experienced with the valet parking service. Thank you for your valuable feedback. We have forwarded your comments to the relevant team to improve coordination and ensure smooth, efficient, and consistent valet parking service. Thank you for your helpful comments. We hope to welcome you back again in the future and provide you with an even better stay. Sincerely, Dozen Sinaga, General Manager
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r***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
I was a bit annoyed. I'd intentionally booked a Premiere Deluxe room because it advertised a city view with large windows. When I got there, I discovered there were only two Premiere Deluxe rooms with large windows, and they were already full. If I had known better, I would have just taken a regular room; it would have been cheaper and had the same view.
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C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A nice hotel with an amazing location and also nice food.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your wonderful review and for choosing ARYADUTA Medan. We are delighted to know that you enjoyed our hotel's convenient location and the quality of the food we serve. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering memorable experiences for every guest. Thank you for your kind words and appreciation. We are truly pleased to know that you enjoyed your experience with ARYADUTA Medan, and we look forward to welcoming you back again in the near future. Kind regards, Dosen Sinaga General Manager
Number of reviews per page
20
40