Aryaduta Medan

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8.4
/10
Very Good
9,327 reviews

What Guests Say About Their Stay

Distance To City Center (277)
Staff Friendliness (257)
Bedroom (240)
Ambiance (233)

A***l

10.0
/ 10
This hotel is highly recommended for a family vacation. It's clean, comfortable, and quiet. The quality is always maintained.

N***l

8.8
/ 10
Great stay at Aryaduta Medan. Comfortable rooms, friendly staff, good breakfast, and a convenient location. Highly recommended!

C***o

9.1
/ 10
It was great! Especially the service from Glennice! Thank you, Sis, for making my day! ☺️
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D***y

9.4
/ 10
The room was comfortable and spacious. The breakfast was delicious and varied. The staff was friendly. Definitely recommended.
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Rahmad F. M.

10.0
/ 10
A very memorable first experience. I will stay here again on another occasion.
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In the Area
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Jalan Kapten Maulana Lubis No. 8, Medan City Center, Medan, Sumatra Utara, Indonesia, 20112

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Hotel Aryaduta Medan Aryaduta Medan is located in area / city Medan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Aryaduta Medan

Jalan Kapten Maulana Lubis No. 8, Medan City Center, Medan, Sumatra Utara, Indonesia, 20112
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Lobby Aryaduta Medan
Lobby 2 Aryaduta Medan

Discover More About Aryaduta Medan

note: hotel was previously named Hotel Aryaduta Medan

Location


Aryaduta Medan is located in area / city Medan City Center.

About Aryaduta Medan

Aryaduta Medan is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

From business event to corporate gathering, Aryaduta Medan provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Aryaduta Medan exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Aryaduta Medan is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Aryaduta Medan.

All facilities in Aryaduta Medan

Bar, Cafe and Lounge Aryaduta Medan
Bar, Cafe and Lounge
Swimming Pool Aryaduta Medan
Swimming Pool
Functional Hall Aryaduta Medan
Functional Hall
Common Space Aryaduta Medan
Common Space
Lobby Aryaduta Medan
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Newspaper in lobby
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Buffet dinner
  • Cafe
  • Poolside bar
  • Show cooking restaurant

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Heater
  • Non-smoking room
  • Swimming pool
  • Terrace

Transportation

  • Airport transfer
  • Car rental
  • Parking with surcharge
  • Shopping center shuttle
  • Valet parking (surcharge)

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Meeting facilities
  • Photocopier

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool

Connectivity

  • LAN Internet
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Aryaduta Medan

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Minimum Age Policy

Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Aryaduta Medan
195
Number of floors in Aryaduta Medan
3
Another facilities in Aryaduta Medan
Bellhop, Concierge, Doorman, Express check-out, Front desk

Frequently asked question in Aryaduta Medan

What are available facilities at Aryaduta Medan?
There are top facilites at Aryaduta Medan such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aryaduta Medan?
The standard check-in time at Aryaduta Medan is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Aryaduta Medan provide breakfast?
Yes, Aryaduta Medan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Aryaduta Medan?
Aryaduta Medan is a 4.0-star hotel.
How many floors does Aryaduta Medan have?
Aryaduta Medan has 3 floors.
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More Reviews from Other Guests in Aryaduta Medan

Overall Ratings & Reviews Aryaduta Medan

Traveloka (9,067)
Other sources (260)
8.5
Very Good
From 9,067 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.5

People often mention about Aryaduta Medan
All
Staff Friendliness (172)
Distance to City Center (171)
Ambiance (166)
Bedroom (158)
Taste (152)
Room Space (149)
Hotel Area (141)
Bathroom (136)
Variety (129)
Family Friendly (128)
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Traveler Reviews Aryaduta Medan

Number of reviews per page
20
40
Customer reviews
S***L
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 day(s) ago
Okay, but the hotel's position and entrance are not recommended, it's too high.
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S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Friendly, delicious, hygienic, humanistic, great, okay
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Irwansyah Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Room 1069 was spacious and happened to be at the far end from the elevator, but it was very comfortable. Thank you for the service..!! 😉 The hotel was clean and the swimming pool was satisfying..!!
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icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The service and facilities are very good and reliable.
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Accommodation's Reply
22 Jul 2026
Dear Dear Guest, thank you for leaving a positive review of Ariaduta Medan. We are very pleased to hear that you were satisfied with our services and amenities. Your trust and praise serve as a great motivation for our entire team to provide the best service and maintain the quality of our facilities to ensure a comfortable stay for all our guests. Thank you once again for your review and compliments. We are also very happy to hear that you had a wonderful time at Ariaduta Medan. We look forward to seeing you again soon. Sincerely, Dosen Shinaga, General Manager
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FRANSISKA S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.9
/10
Reviewed 1 week(s) ago
I just checked out of Aryaduta last night, and this isn't my first time staying there. I enjoyed my stay here, both for the friendly staff and the central location. However, please pay more attention to the cleanliness of the rooms, especially the bed area. I've sent some photos as proof to the front desk so they can be more attentive in the future. Thanks, Aryaduta team.
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s***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, strategic location.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your positive review of Aryaduta Medan Hotel. We are delighted to hear that you were impressed with the friendliness of our staff and the hotel's excellent location. Your compliments encourage our entire team to strive for the best service and provide every guest with a memorable stay. Thank you for your review and compliments. We are pleased to know that you enjoyed your stay at Aryaduta Medan Hotel. We hope to welcome you back again soon. Sincerely, Dosen Sinaga, General Manager
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s***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, strategic location.
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1 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your positive review of Aryaduta Medan Hotel. We are delighted to hear that you were impressed with the friendly service of our staff and the hotel's excellent location. Your review and compliments encourage the entire team to continue providing the best service to all our guests. Thank you again for your review and compliments. We are pleased to know that you enjoyed your stay at Aryaduta Medan Hotel. We hope to welcome you back again soon. Sincerely, Dozen Sinaga, General Manager
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Muhammad R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The swimming pool is suitable for children
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Accommodation's Reply
22 Jul 2026
Dear Mr. Muhammad R, Thank you for your positive review of Arya Duta Medan Hotel. We are delighted to hear that you and your family enjoyed our child-friendly swimming pool. We strive to provide comfortable and enjoyable facilities so that every member of the family can have a memorable stay. Thank you for your review and compliments. We are very pleased to know that you enjoyed your stay at Arya Duta Medan Hotel. We hope to welcome you and your family back again in the near future. Sincerely, Dosen Sinaga, General Manager
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R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The experience of staying here is always good.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your positive review of Arya Duta Medan Hotel. We are delighted to know that every stay with us has been a good experience. Your trust and loyalty are a great reward for our entire team and motivate us to continue striving to provide the best service. Thank you for your review and appreciation. We are pleased to know that you enjoyed your stay at Arya Duta Medan Hotel. We hope to welcome you back again soon. Sincerely, Dosen Sinaga, General Manager
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R***h
icon-origin-TRAVELOKA
6.7
/10
Reviewed 2 week(s) ago
They have to improve the morning breakfast. You can see the cappuccino that I ordered. Found some cockroaches inside the room and toilet.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at ARYADUTA Medan. We sincerely apologize that your experience did not meet your expectations. We are truly sorry to learn about the breakfast experience, as well as the condition of the cappuccino served to you. Most importantly, we deeply regret the cleanliness issue you encountered with cockroaches in your room and bathroom. Please accept our sincerest apologies, as this is far below the standards of quality and cleanliness we strive to maintain. Your feedback has been shared with our Culinary, Housekeeping, and Engineering teams for immediate investigation and corrective action. We are committed to addressing these issues promptly to ensure they do not recur. Thank you once again for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to restore your confidence by welcoming you back to ARYADUTA Medan for a much-improved stay in the future. Warm regards, Dosen Sinaga General Manager
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very enjoyable and satisfying.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your positive review of Arya Duta Medan Hotel. We are delighted to hear that your stay with us was enjoyable and satisfying. Your compliments motivate our entire team to strive for the best service and create memorable experiences for all guests. Thank you again for your review and compliments. We are pleased to know that you enjoyed your stay at Arya Duta Medan Hotel. We hope to welcome you back again soon. Sincerely, Dosen Sinaga, General Manager
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Martha
icon-Business
Business
icon-origin-TRAVELOKA
7.4
/10
Reviewed 2 week(s) ago
The AC wasn't cold; the reception area was colder than the room. It sounded noisy outside.
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Accommodation's Reply
22 Jul 2026
Dear Ms. Martha, Thank you for taking the time to share your feedback regarding your stay at the Aryaduta Medan Hotel. We apologize for the inconvenience you experienced regarding the malfunctioning air conditioning in your room and the external noise. We understand that these may affect your comfort during your stay. We have forwarded your feedback to the engineering team for further investigation and follow-up, and have also passed it on to the relevant team to pay more attention to the comfort and quietness of the hallways. Thank you for your valuable feedback. We hope to welcome you back again in the future and provide you with an even more comfortable stay. Sincerely, Dozen Sinaga, General Manager
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n***w
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
I was so happy, it was great. But the restaurant food was too expensive, haha.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your positive review of Arya Duta Medan Hotel. We are delighted to know you enjoyed your stay with us. Thank you also for your feedback regarding the pricing of our restaurant. We greatly appreciate your comments and will incorporate them into our evaluations to improve the quality and dining experience for our guests. Thank you for your review and appreciation. We are very pleased to know you enjoyed your stay at Arya Duta Medan Hotel. We hope to welcome you back again soon. Sincerely, Dosen Sinaga, General Manager
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A***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 3 week(s) ago
The location is indeed strategic, and the pool is beautiful. However, complaints are not addressed. The room is hot, and the AC doesn't work. Furthermore, the breakfast is very basic 🤨
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Aryaduta Medan Hotel. We are delighted to hear that you enjoyed our excellent location and pool facilities. However, we regret that your experience did not meet your expectations, particularly regarding the issues you reported about the malfunctioning air conditioning in your room and the limited variety of breakfast options. We have forwarded your feedback to the Front Office, Engineering Department, and Food Department for immediate follow-up and evaluation so that we can further improve our services, facilities, and dining experience. Thank you for your valuable feedback. We sincerely hope to welcome you back and provide you with an even better stay in the future. Sincerely, Dozen Sinaga, General Manager
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Teddy A. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 3 week(s) ago
The hotel's location is strategic, but if you drive, you have to go up to the 8th floor, and the rooms are basic. Breakfast was very disappointing: the only fruit available was pineapple and papaya, the chicken porridge soup was flavorless, and the vegetable salad was lacking in variety. My suggestion is to completely overhaul the breakfast.
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Accommodation's Reply
22 Jul 2026
Dear Mr. Teddy A.P., Thank you for taking the time to share your experience at Aryaduta Medan Hotel. We are delighted to hear that you enjoyed our hotel's excellent location. However, we regret that your experience, particularly regarding parking access, room condition, and especially the quality of breakfast, did not meet your expectations. We greatly appreciate your feedback regarding the variety of fruit, the taste of the chicken porridge, and the selection of salads, which we felt were insufficient. We have forwarded this feedback to our culinary team to improve the quality, variety of the menu, and the breakfast experience for all guests. Thank you for your honest and constructive feedback. We sincerely hope to welcome you back again and provide you with a better stay in the future. Sincerely, Dosen Sinaga, General Manager
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U***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It was pleasant, the staff were friendly, the breakfast menu was varied, and I will definitely stay here again next time.
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Accommodation's Reply
22 Jul 2026
Dear Guests, Thank you very much for choosing Hotel Aria Duta Medan for your stay. We are delighted that you enjoyed your stay and that you were satisfied with our friendly service and the extensive breakfast menu. We also appreciate your interest in returning to Hotel Aria Duta Medan. Thank you again for taking the time to write a review and for your satisfaction. We are pleased that you had a wonderful time at Hotel Aria Duta Medan. We look forward to welcoming you back again. Sincerely, General Manager: Sin Yongdaosian
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Z***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 3 week(s) ago
The toilet exhaust fan was broken, so when I defecated, the smell permeated the bedroom. There were no slippers, so I had to call repeatedly to ask for them. The room was non-smoking, but it smelled musty, like a 2-star hotel. Cleanliness was okay. Breakfast was average. Those who don't usually stay in hotels would probably have good comments.
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D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.1
/10
Reviewed 5 week(s) ago
Please pay more attention to valet and coordinate with the staff on duty.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback about your experience at Aryaduta Medan Hotel. We apologize for any inconvenience you may have experienced with the valet parking service. Thank you for your valuable feedback. We have forwarded your comments to the relevant team to improve coordination and ensure smooth, efficient, and consistent valet parking service. Thank you for your helpful comments. We hope to welcome you back again in the future and provide you with an even better stay. Sincerely, Dozen Sinaga, General Manager
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r***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
I was a bit annoyed. I'd intentionally booked a Premiere Deluxe room because it advertised a city view with large windows. When I got there, I discovered there were only two Premiere Deluxe rooms with large windows, and they were already full. If I had known better, I would have just taken a regular room; it would have been cheaper and had the same view.
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C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A nice hotel with an amazing location and also nice food.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your wonderful review and for choosing ARYADUTA Medan. We are delighted to know that you enjoyed our hotel's convenient location and the quality of the food we serve. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering memorable experiences for every guest. Thank you for your kind words and appreciation. We are truly pleased to know that you enjoyed your experience with ARYADUTA Medan, and we look forward to welcoming you back again in the near future. Kind regards, Dosen Sinaga General Manager
Number of reviews per page
20
40

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Lobby 4 Aryaduta Medan

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Aryaduta Medan

Traveloka (9,067)
Other sources (260)
8.5
Very Good
From 9,067 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.5

People often mention about Aryaduta Medan
All
Staff Friendliness (172)
Distance to City Center (171)
Ambiance (166)
Bedroom (158)
Taste (152)
Room Space (149)
Hotel Area (141)
Bathroom (136)
Variety (129)
Family Friendly (128)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Aryaduta Medan

Number of reviews per page
20
40
Customer reviews
S***L
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 day(s) ago
Okay, but the hotel's position and entrance are not recommended, it's too high.
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S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Friendly, delicious, hygienic, humanistic, great, okay
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Irwansyah Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Room 1069 was spacious and happened to be at the far end from the elevator, but it was very comfortable. Thank you for the service..!! 😉 The hotel was clean and the swimming pool was satisfying..!!
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The service and facilities are very good and reliable.
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Accommodation's Reply
22 Jul 2026
Dear Dear Guest, thank you for leaving a positive review of Ariaduta Medan. We are very pleased to hear that you were satisfied with our services and amenities. Your trust and praise serve as a great motivation for our entire team to provide the best service and maintain the quality of our facilities to ensure a comfortable stay for all our guests. Thank you once again for your review and compliments. We are also very happy to hear that you had a wonderful time at Ariaduta Medan. We look forward to seeing you again soon. Sincerely, Dosen Shinaga, General Manager
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FRANSISKA S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.9
/10
Reviewed 1 week(s) ago
I just checked out of Aryaduta last night, and this isn't my first time staying there. I enjoyed my stay here, both for the friendly staff and the central location. However, please pay more attention to the cleanliness of the rooms, especially the bed area. I've sent some photos as proof to the front desk so they can be more attentive in the future. Thanks, Aryaduta team.
Read More
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s***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, strategic location.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your positive review of Aryaduta Medan Hotel. We are delighted to hear that you were impressed with the friendliness of our staff and the hotel's excellent location. Your compliments encourage our entire team to strive for the best service and provide every guest with a memorable stay. Thank you for your review and compliments. We are pleased to know that you enjoyed your stay at Aryaduta Medan Hotel. We hope to welcome you back again soon. Sincerely, Dosen Sinaga, General Manager
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s***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, strategic location.
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1 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your positive review of Aryaduta Medan Hotel. We are delighted to hear that you were impressed with the friendly service of our staff and the hotel's excellent location. Your review and compliments encourage the entire team to continue providing the best service to all our guests. Thank you again for your review and compliments. We are pleased to know that you enjoyed your stay at Aryaduta Medan Hotel. We hope to welcome you back again soon. Sincerely, Dozen Sinaga, General Manager
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Muhammad R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The swimming pool is suitable for children
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Accommodation's Reply
22 Jul 2026
Dear Mr. Muhammad R, Thank you for your positive review of Arya Duta Medan Hotel. We are delighted to hear that you and your family enjoyed our child-friendly swimming pool. We strive to provide comfortable and enjoyable facilities so that every member of the family can have a memorable stay. Thank you for your review and compliments. We are very pleased to know that you enjoyed your stay at Arya Duta Medan Hotel. We hope to welcome you and your family back again in the near future. Sincerely, Dosen Sinaga, General Manager
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R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The experience of staying here is always good.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your positive review of Arya Duta Medan Hotel. We are delighted to know that every stay with us has been a good experience. Your trust and loyalty are a great reward for our entire team and motivate us to continue striving to provide the best service. Thank you for your review and appreciation. We are pleased to know that you enjoyed your stay at Arya Duta Medan Hotel. We hope to welcome you back again soon. Sincerely, Dosen Sinaga, General Manager
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R***h
icon-origin-TRAVELOKA
6.7
/10
Reviewed 2 week(s) ago
They have to improve the morning breakfast. You can see the cappuccino that I ordered. Found some cockroaches inside the room and toilet.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at ARYADUTA Medan. We sincerely apologize that your experience did not meet your expectations. We are truly sorry to learn about the breakfast experience, as well as the condition of the cappuccino served to you. Most importantly, we deeply regret the cleanliness issue you encountered with cockroaches in your room and bathroom. Please accept our sincerest apologies, as this is far below the standards of quality and cleanliness we strive to maintain. Your feedback has been shared with our Culinary, Housekeeping, and Engineering teams for immediate investigation and corrective action. We are committed to addressing these issues promptly to ensure they do not recur. Thank you once again for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to restore your confidence by welcoming you back to ARYADUTA Medan for a much-improved stay in the future. Warm regards, Dosen Sinaga General Manager
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very enjoyable and satisfying.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your positive review of Arya Duta Medan Hotel. We are delighted to hear that your stay with us was enjoyable and satisfying. Your compliments motivate our entire team to strive for the best service and create memorable experiences for all guests. Thank you again for your review and compliments. We are pleased to know that you enjoyed your stay at Arya Duta Medan Hotel. We hope to welcome you back again soon. Sincerely, Dosen Sinaga, General Manager
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Martha
icon-Business
Business
icon-origin-TRAVELOKA
7.4
/10
Reviewed 2 week(s) ago
The AC wasn't cold; the reception area was colder than the room. It sounded noisy outside.
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Accommodation's Reply
22 Jul 2026
Dear Ms. Martha, Thank you for taking the time to share your feedback regarding your stay at the Aryaduta Medan Hotel. We apologize for the inconvenience you experienced regarding the malfunctioning air conditioning in your room and the external noise. We understand that these may affect your comfort during your stay. We have forwarded your feedback to the engineering team for further investigation and follow-up, and have also passed it on to the relevant team to pay more attention to the comfort and quietness of the hallways. Thank you for your valuable feedback. We hope to welcome you back again in the future and provide you with an even more comfortable stay. Sincerely, Dozen Sinaga, General Manager
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n***w
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
I was so happy, it was great. But the restaurant food was too expensive, haha.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your positive review of Arya Duta Medan Hotel. We are delighted to know you enjoyed your stay with us. Thank you also for your feedback regarding the pricing of our restaurant. We greatly appreciate your comments and will incorporate them into our evaluations to improve the quality and dining experience for our guests. Thank you for your review and appreciation. We are very pleased to know you enjoyed your stay at Arya Duta Medan Hotel. We hope to welcome you back again soon. Sincerely, Dosen Sinaga, General Manager
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A***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 3 week(s) ago
The location is indeed strategic, and the pool is beautiful. However, complaints are not addressed. The room is hot, and the AC doesn't work. Furthermore, the breakfast is very basic 🤨
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Aryaduta Medan Hotel. We are delighted to hear that you enjoyed our excellent location and pool facilities. However, we regret that your experience did not meet your expectations, particularly regarding the issues you reported about the malfunctioning air conditioning in your room and the limited variety of breakfast options. We have forwarded your feedback to the Front Office, Engineering Department, and Food Department for immediate follow-up and evaluation so that we can further improve our services, facilities, and dining experience. Thank you for your valuable feedback. We sincerely hope to welcome you back and provide you with an even better stay in the future. Sincerely, Dozen Sinaga, General Manager
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Teddy A. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 3 week(s) ago
The hotel's location is strategic, but if you drive, you have to go up to the 8th floor, and the rooms are basic. Breakfast was very disappointing: the only fruit available was pineapple and papaya, the chicken porridge soup was flavorless, and the vegetable salad was lacking in variety. My suggestion is to completely overhaul the breakfast.
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Accommodation's Reply
22 Jul 2026
Dear Mr. Teddy A.P., Thank you for taking the time to share your experience at Aryaduta Medan Hotel. We are delighted to hear that you enjoyed our hotel's excellent location. However, we regret that your experience, particularly regarding parking access, room condition, and especially the quality of breakfast, did not meet your expectations. We greatly appreciate your feedback regarding the variety of fruit, the taste of the chicken porridge, and the selection of salads, which we felt were insufficient. We have forwarded this feedback to our culinary team to improve the quality, variety of the menu, and the breakfast experience for all guests. Thank you for your honest and constructive feedback. We sincerely hope to welcome you back again and provide you with a better stay in the future. Sincerely, Dosen Sinaga, General Manager
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U***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It was pleasant, the staff were friendly, the breakfast menu was varied, and I will definitely stay here again next time.
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Accommodation's Reply
22 Jul 2026
Dear Guests, Thank you very much for choosing Hotel Aria Duta Medan for your stay. We are delighted that you enjoyed your stay and that you were satisfied with our friendly service and the extensive breakfast menu. We also appreciate your interest in returning to Hotel Aria Duta Medan. Thank you again for taking the time to write a review and for your satisfaction. We are pleased that you had a wonderful time at Hotel Aria Duta Medan. We look forward to welcoming you back again. Sincerely, General Manager: Sin Yongdaosian
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Z***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 3 week(s) ago
The toilet exhaust fan was broken, so when I defecated, the smell permeated the bedroom. There were no slippers, so I had to call repeatedly to ask for them. The room was non-smoking, but it smelled musty, like a 2-star hotel. Cleanliness was okay. Breakfast was average. Those who don't usually stay in hotels would probably have good comments.
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D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.1
/10
Reviewed 5 week(s) ago
Please pay more attention to valet and coordinate with the staff on duty.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback about your experience at Aryaduta Medan Hotel. We apologize for any inconvenience you may have experienced with the valet parking service. Thank you for your valuable feedback. We have forwarded your comments to the relevant team to improve coordination and ensure smooth, efficient, and consistent valet parking service. Thank you for your helpful comments. We hope to welcome you back again in the future and provide you with an even better stay. Sincerely, Dozen Sinaga, General Manager
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r***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
I was a bit annoyed. I'd intentionally booked a Premiere Deluxe room because it advertised a city view with large windows. When I got there, I discovered there were only two Premiere Deluxe rooms with large windows, and they were already full. If I had known better, I would have just taken a regular room; it would have been cheaper and had the same view.
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C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A nice hotel with an amazing location and also nice food.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your wonderful review and for choosing ARYADUTA Medan. We are delighted to know that you enjoyed our hotel's convenient location and the quality of the food we serve. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering memorable experiences for every guest. Thank you for your kind words and appreciation. We are truly pleased to know that you enjoyed your experience with ARYADUTA Medan, and we look forward to welcoming you back again in the near future. Kind regards, Dosen Sinaga General Manager
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