Dear G*t,** Thank you for taking the time to share your wonderful feedback following your stay at Royal Plaza on Scotts. We are delighted to hear that you had such an enjoyable experience with us and awarded us a perfect rating. It is especially rewarding to know that you appreciated our convenient location, reliable Wi-Fi, comfortable air conditioning, clean rooms, and the friendly service provided by our team. We are also pleased to hear that our central location made it easy for you to get around Singapore and enjoy the surrounding attractions. Your kind comments about our staff are greatly appreciated and will certainly be shared with the team. Thank you as well for your light-hearted note about the hotel being fully booked. We are humbled by the strong support of our guests and regret that we were unable to accommodate your request for an additional room during your stay. While we understand that you found the rooms slightly smaller than expected, we are delighted that this did not detract from your overall experience and that you enjoyed your time with us. Thank you once again for choosing Royal Plaza on Scotts. We sincerely appreciate your support and look forward to welcoming you back for another memorable stay in Singapore. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts*

Dear B*g,** Thank you for taking the time to share your feedback following your recent business stay at Royal Plaza on Scotts. We are delighted to know that you had an enjoyable experience with us and appreciated the hospitality provided by our team. Your kind words are truly encouraging and mean a great deal to all of us. We are also pleased that you found our location convenient, with easy access to the nearby shopping malls and attractions in the heart of Orchard Road. Our central location is one of the highlights of the guest experience, and we are glad it added to the convenience of your stay. Thank you once again for your perfect rating and positive feedback. We sincerely appreciate your support and look forward to welcoming you back to Royal Plaza on Scotts on your next visit to Singapore. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts*

Dear Sylvia R., Thank you for taking the time to share your feedback following your recent stay at Royal Plaza on Scotts. We sincerely appreciate your continued support and are grateful that you chose to stay with us for multiple nights during your recent visit. As a returning guest, we understand your disappointment regarding the late check-out request, and we are sorry that the arrangement did not meet your expectations. While late check-out requests are subject to room availability and operational requirements on the day of departure, we understand how frustrating it must have been to receive only a one-hour extension when you had hoped for two hours, especially after staying with us for several days and purchasing breakfast throughout your stay. Please accept our apologies for any disappointment caused. We have shared your feedback with the relevant team for review, as we recognize the importance of balancing operational needs with guest convenience, particularly for our loyal and returning guests. We truly value your patronage and appreciate you bringing this matter to our attention. Feedback such as yours helps us evaluate our processes and identify opportunities to enhance the overall guest experience. Thank you once again for staying with us. We hope to have the pleasure of welcoming you back to Royal Plaza on Scotts and providing you with an even more enjoyable stay in the future. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts

Dear D*y,** Thank you for taking the time to share your feedback following your recent stay at Royal Plaza on Scotts. We are delighted to receive your excellent rating and appreciate your support. At the same time, we are sorry to learn that your interaction with our Reception team did not fully meet your expectations. Please accept our sincere apologies if the responses you received came across as less polite or welcoming than expected. Providing warm, courteous, and professional service is at the heart of our hospitality, and we regret that we fell short during your experience. Your feedback is important to us and has been shared with the relevant team for review and coaching. We will continue to reinforce the importance of clear, respectful, and guest-focused communication in every interaction. Thank you for bringing this matter to our attention. We truly value your feedback, as it helps us improve the experience we provide to our guests. We appreciate your stay with us and hope to have the opportunity to welcome you back for an even better experience in the future. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts*

Dear O*a,** Thank you for taking the time to share your feedback following your recent stay at Royal Plaza on Scotts. We are truly sorry to learn about your arrival experience and the frustration it caused. Please accept our sincere apologies for the lengthy check-in process and the inconvenience you encountered while waiting for your room. We understand how disappointing it must have been to wait from 2:30 PM until 3:10 PM, only to be informed that your originally assigned room was no longer available and that a change of room type was required. This is certainly not the seamless and welcoming arrival experience we strive to provide for our guests. We also regret that the waiting time at the Front Desk was longer than expected. We recognize that a prolonged check-in process can be particularly frustrating after a journey, and we are sorry that this negatively impacted the start of your stay. Your feedback has been shared with the relevant teams for review to better understand what occurred and identify opportunities to improve our room allocation and check-in procedures. We remain committed to providing a more efficient and guest-focused arrival experience. Thank you for bringing these concerns to our attention. We value your feedback and appreciate the opportunity to learn from it. We hope to have the chance to welcome you back in the future and provide you with a smoother and more enjoyable stay. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts*

Dear Andre P. H., Thank you for taking the time to share your feedback following your recent stay at Royal Plaza on Scotts. We are delighted to know that you enjoyed our convenient location and the service provided by our team. It is especially rewarding to hear that our staff contributed positively to your experience and that you found your room clean and well maintained throughout your stay. Your kind comments are greatly appreciated and serve as wonderful encouragement for our team as we continue striving to provide exceptional hospitality and a comfortable stay for every guest. Thank you once again for choosing Royal Plaza on Scotts. We sincerely appreciate your support and look forward to welcoming you back for another enjoyable stay in Singapore. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts

Dear J*s,** Thank you for taking the time to share your wonderful feedback following your recent stay at Royal Plaza on Scotts. We are delighted to learn that you had such a positive experience with us and appreciate your perfect rating. It is especially rewarding to know that you enjoyed our prime location, spacious rooms, and the clean and well-maintained environment throughout your stay. We are also pleased that our surroundings and convenient location contributed positively to your visit, particularly during your medical travel. Providing a comfortable and relaxing stay for our guests is always our priority, and we are glad that we were able to meet your expectations. Thank you once again for choosing Royal Plaza on Scotts. We sincerely appreciate your support and look forward to welcoming you back for another comfortable and memorable stay in Singapore. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts*

Dear G*t,** Thank you for taking the time to share your wonderful feedback following your recent stay at Royal Plaza on Scotts. We are delighted to know that you had an excellent experience with us and that you enjoyed the complimentary room upgrade. It is especially rewarding to hear that you found your upgraded room exceptionally spacious and comfortable. Providing memorable stays for our guests is always our goal, and we are pleased that the room exceeded your expectations and contributed positively to your visit. Thank you once again for your perfect rating and kind comments. We truly appreciate your support and look forward to welcoming you back to Royal Plaza on Scotts for another exceptional stay in the future. Warmest Regards, Tono Cahyadi Director of Guest Experience and Chief Experience Officer (CEO) Royal Plaza on Scotts*