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Royal Plaza on Scotts

Hotels
25 Scotts Road, Orchard, Singapore, 228220
EXTERIOR_BUILDING Royal Plaza on Scotts
LOBBY Royal Plaza on Scotts
RESTAURANT Royal Plaza on Scotts
BEDROOM Royal Plaza on Scotts
RESTAURANT Royal Plaza on Scotts
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Traveloka
8.8 Impressive
From 3,318 reviews
See guests' helpful reviews!
Check guests' helpful experiences about this accommodation.
I had the most pleasant stay here. I want to invite my family to stay here while they're coming to Singapore. The single bed is big enough for me and my baby. The breakfast also delicious. it is really awesome
Hartono H.
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Facilities
AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Location Info

25 Scotts Road, Orchard, Singapore, 228220
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Per Night
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Check-in
Thu, 11 Aug 2022
Duration
1 night
Guests and Rooms
1 Adult(s), 1 Room
Based on 3,318 reviews
8.8
Impressive
Fantastic
1,494
Very Good
1,490
Satisfying
123
Average
210
Poor
1
Cleanliness
Comfort
Meal
Location
Service
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strategic location (90)
friendly staffs (42)
clean room (6)
easy to find food (4)
near mrt (2)
excellent service (4)
spacious room (17)
tasty food (9)
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Language
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MC
1 Reviews
6.2
/ 10
6.2
Wanted to use the pool but was not able to a ad it was under renovation. Secondly, we queue for more than 30 mins to get checked in. It 's very slow. Would you be able to provide some form of compensation?

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Accommodation's Reply

29 Jun 2022
Hi Janet, We greatly appreciate your kind patience and understanding with regards to the closure of the pool during your stay for maintenance work. We’ve also noted your comment on the check-in process and are looking into our procedures to better manage the peak check-in period and improve the guest experience. Thank you for sharing about your stay, we hope to serve you better on your next visit. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)
ER
2 Reviews
5.8
/ 10
5.8
Holiday
Hotel with no service. Staff never picks up phone calls and staying there 3 nights not a single day they clean up my room. Premier lounge access was a joke. Nothing to consume in the lounge just coffee and tea that is typically available inside your room in other hotels. Never coming back again.

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BG
2 Reviews
9.4
/ 10
9.4
Holiday
Room as expected, nice and clean, except the gym is under renovation.

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This is a private profile
9.7
/ 10
9.7
Staycation
It was a memorable experience at Royal Plaza on Scotts Hotel. I truly appreciate the hotel for giving us a complimentary upgrade to Premium Suite as well as a complimentary Bathtub in honour of my birthday. It was an unexpected but pleasant surprise. We were amazed at first sight when we stepped into our room and already knew that this hotel displays an exemplary reputation. Not to mention the distinguished Carousel Restaurant which provides a wide array of delectables that will never disappoint its guests. I also would like to commend the Hotel Staff for making us feel welcomed during our Check-in Day and greeting us whenever they see guests on hotel premises. Keep up the 5-star standard and would definitely return for another staycation here at this magnificent hotel.

2 liked this review

Accommodation's Reply

06 May 2022
Hi Hafiiz, Thank you so much for the glowing review! We are so delighted to hear that you enjoyed everything that we put in place to create a wonderful stay for your special day. We truly appreciate your kind words with regard to our reputation and service rendered by our associates, and will be sure to share your feedback with the team! Thank you again for choosing to stay with us and we look forward to welcoming you back to create another wonderful experience for you. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)
NA
2 Reviews
6.1
/ 10
6.1
Staycation
Hotel is clean and comfortable to stay in, but service was rigid (didn't allow us later check-out even though we checked in later). Room didn't have bathrobes or complimentary snacks, limited order-in options. Breakfast was downright disappointing. Eggs were tasteless, didn't taste like eggs even. Could not even toast bread and the rest of the food was nothing to shout about despite coming from Carousel. Didn't feel like a relaxing stay, especially since both the pool and gym were closed. We had to source out for other forms of play for my son, which meant walking up and down the long route to the carpark with his daypack and essentials in tow. (He 's a 10 month old infant).

3 liked this review

Accommodation's Reply

08 Apr 2022
Hi Nurul, Thank you for your feedback. We do our best to cater to our guests, and I am sorry to hear that your recent stay with us was less delightful than expected. We truly value your comments and following your recent experience, I have worked together with the culinary team to make adjustments and expand the variety of our breakfast spread. Regarding the pool and gym closure, the facilities are currently undergoing upgrading works and they will be open by the end of July. We would most certainly appreciate the opportunity to recover your impression of our hotel and hope to welcome you back again soon. Till then, stay well and safe. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)
ZY
2 Reviews
6.6
/ 10
6.6
Staycation
Prob because it was the last week of school holidays the weekend was packed. Check in queue was not that bad- roughly a 20 mins wait. We went about 2pm- Rooms were ready. We chose the premier king room- rooms were smaller than expected. Amenities nothing much- expected better coffee packets. Not hotel fault- but children running along the corridor and frequent crying from nearby room can all be heard. Celebrating a birthday so we requested wine glasses and ice-all need to pay $ 5 each. Breakfast queue was so long. We were so looking forward for the breakfast buffet and we were so disappointed with it. All in all, I think we prob expected higher from a 5 star hotel. The staff that we met were all great, just more of everything else. Maybe just bad luck for us.

1 liked this review

Accommodation's Reply

08 Apr 2022
Hi Zeng, Thank you for leaving a review. We are sorry to hear that your stay with us was less delightful than expected. We appreciate your feedback with regard to the room amenities and breakfast buffet. Please be assured your feedback on the breakfast queue has been taken onboard for us to better manage situations and we have also expanded our selection of breakfast offerings at the restaurant. We truly value your comments and will work hard to cater for a better stay experience for our guests. We hope that there will be an opportunity in the future to restore your faith in our hotel. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)
MS
1 Reviews
5.1
/ 10
5.1
Staycation
1. No room cleaning services throughout my stay. 2. No visitors allowed to visit the room. 3. Less than satisfactory breakfast menu. 4. No bathrobe supplied 5. Have to request for change of towels and top up of toiletries. Overall it was a disappointing staycation which is rather cosy.

1 liked this review

Accommodation's Reply

08 Apr 2022
Hi Mohd, Thank you for your valuable feedback. We are sorry to hear that your stay with us was less delightful than we expected. To help curb the spread of Covid-19 and reduce cross-contamination, we will clean and sanitise the room after check out. Extra bathroom amenities, fresh towels and linens are available on request to ensure you remain comfortable throughout your stay. We appreciate your kind understanding of the measures we have in place to ensure the safety and well-being of all our guests and staff. This would include restricting visitors in guest rooms. Thank you for your valuable comments concerning the breakfast buffet. We understand the importance of the first meal of the day hence following this, we have increased our variety of breakfast items to better cater to our guests. With regard to the bathrobes, it is currently offered in our premium categories - Premier and Suite rooms. We hope to have the opportunity to recover your impression and welcome you back for a better experience when the situation improves. Till then, stay well and safe. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)
RK
1 Reviews
6.2
/ 10
6.2
Staycation
This is my 2nd time here. Room with no view. Not so comfortable bed even though looks clean. Really basic necessities. Breakfast was basic and not much choices. Totally opposite from lunch/dinner. Will only stick to their halal dinner buffet.

2 liked this review

Accommodation's Reply

08 Apr 2022
Hi Rahim, Thank you for leaving a review and for choosing to stay with Royal Plaza on Scotts once again! We’re sorry to hear that your stay with us was less comfortable than we expected. We truly value your feedback and will be reviewing your comments with regard to the room amenities. Please be assured that we have reviewed our breakfast offerings and expanded the selection to better cater to our guests. Thank you for your patience and allowing us to further improve ourselves. We hope to recover your impression of the hotel and look forward to welcoming you back again in the future. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)
E
1 Reviews
9.4
/ 10
9.4
Staycation
Spacious, comfy and clean. Surely will stay again.

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Accommodation's Reply

22 Mar 2022
Hi Ellysa, Thank you so much for your kind words! We are so glad that you enjoyed your stay with us and we are looking forward to welcoming you back at Royal Plaza on Scotts. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)
RH
6 Reviews
6.4
/ 10
6.4
Holiday
Pro: The staff were friendly. Cons: No bellboy service, you have to carry your own bags when check in and check out. Room is only cleaned the third day. We only given water bottle on the first day and on the day that the room is cleaned. The rug was still dirty when we first entered the room, there are chips, nuts on the rug when we check in. My wife complained about it at the front desk that afternoon. Average breakfast. Lack of staff maybe? Overall, 5 star hotel with self service.

1 liked this review

Accommodation's Reply

08 Apr 2022
Hi Rudy, Thank you for providing us with your feedback. We are saddened to hear that your recent experience with us was less ideal than expected. We sincerely apologise for your encounter and rest assured, your feedback on the room cleanliness has been taken on board with my housekeeping team. Cleanliness is our top priority as we want our guests to have peace of mind and feel comfortable during their stay. We apologise for our shortcomings this time. We are currently offering luggage carts at the entrance and lobby for a more convenient arrival and departure process as well as to reduce contact points. We thank you for your valuable feedback and we hope to have the opportunity to recover your impression and welcome you back for a better experience when the situation improves. Till then, stay well and safe. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)
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Accommodation Policies
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Deposit
Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
Breakfast
Breakfast at the accommodation will be provided from 07:00 - 10:00.
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Hotel Description

Location
Royal Plaza on Scotts is located in area / city Orchard.

The hotel is located only 0.32 km away from Orchard MRT Station.

There are plenty of tourist attractions nearby, such as Paragon Shopping Centre within 0.5 km, and Far East Plaza within 0.05 km.

About Royal Plaza on Scotts

Are you a shopaholic? Staying at Royal Plaza on Scotts will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, Royal Plaza on Scotts provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Royal Plaza on Scotts, a wonderful accommodation for your family holiday.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Royal Plaza on Scotts exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Royal Plaza on Scotts is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Royal Plaza on Scotts.

Facilities
Public Facilities
  • Parking
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area
Nearby Facilities
  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket
Hotel Services
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Medical service
  • Multilingual staff
  • Wedding service
In-room Facilities
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV
General
  • AC
  • Connecting rooms
  • Non-smoking room
  • Smoke-free
Food and Drinks
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
Transportation
  • Parking with surcharge
  • Secure parking
Connectivity
  • Free WiFi
Accessibilty
  • Disabled access friendly
Business Facilities
  • Meeting facilities
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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