8.6
Very Good
From 146 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.1

Meal

8.4

Location

9.0

Service and Facilites

8.8

People often mention about Ascott Raffles Place Singapore
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Surroundings (3)
Accessibility (3)
Room Space (3)
Bedroom (3)
Bathroom (3)
Distance to City Center (2)
Hotel Area (2)
Family Friendly (1)
Staff Friendliness (1)
Activity Option (1)
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Traveler Reviews Ascott Raffles Place Singapore

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40
Customer reviews
j***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 34 week(s) ago
the room is big, all the facilities in the room are working well. the location is really good. close to the raffles place mrt station.
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Accommodation's Reply
14 Jan 2025
Dear j***a, -- Greetings! -- Thank you for choosing Ascott Raffles Place and for taking the time to share your stay experience at our strategically located serviced residence. – We are delighted you had a wholly enjoyable and comfortable stay with us, and you liked the spaciousness and ambiance of the fully equipped suites. -- We are indeed thrilled to learn you find our serviced residence’s location convenient due to our proximity to Raffles Place MRT station. – It has truly been our great privilege and pleasure to have been of service to you and we sincerely hope Ascott Raffles Place remains as your choice serviced residence in our city-state. --- All of us look forward to being of service to you again. We are at your service, and we wish you well. ----- Kind regards, -- The management of Ascott Raffles Place Singapore
N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 34 week(s) ago
Great place, kids friendly, love the kitchen and the washing machine very useful, and the hotel very close to the MRT. Very recommended place
1 people find it helpful
Accommodation's Reply
05 Jan 2025
Dear N***a, Greetings! Thank you for taking the time to review your recent stay at our serviced residence, and for your heartwarming recommendation for Ascott Raffles Place Singapore. -- All of us are delighted you and your lovely family had a great stay with us, and you liked the spaciousness and ambiance pf our fully equipped suites and facilities. -- We are indeed thrilled to learn you found our location with easy accessibility to several tourist attractions and Raffles Place MRT station convenient. --- It has truly been our great pleasure and privilege to have been of service to you and your lovely family. -- We earnestly look forward to welcoming you and your lovely family back in the future. – We are at your service, and we wish all of you well. – Kind regards, -- The management of Ascott Raffles Place Singapore
septiana p. d. j.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 35 week(s) ago
Best stay, for new years eve so close from marina bay sand
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Accommodation's Reply
14 Jan 2025
Dear septiana p. d. j., -- Greetings Ascott Raffles Place Singapore! --- Thank you for choosing our serviced residence to usher in 2025 and for taking the time to review your recent stay at our serviced residence with a perfect rating. – We are delighted you had a superb stay with us, and you found our location with easy accessibility to several tourist attractions and Raffles Place MRT station convenient. --- All of us have truly enjoyed being of service to you. -- Thank you once again for your positive rating. We hope to have the opportunity to welcome you back for another memorable stay in the future. --- We are at your service, and we wish you well. -- Best wishes, -- The management of Ascott Raffles Place Singapore!
Liton t.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 117 week(s) ago
Really enjoyed the hotel walking distance to the 24-hour food court, only 200 meters.
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Accommodation's Reply
08 Jun 2023
Dear TJHIN Liton, Greetings! Thank you for taking time to review your experience staying with us. We are delighted your lovely family and you had an enjoyable and comfortable stay with us. All of us are heartened to learn you found our central location with proximity to the iconic food center Lau Pat Sat and we sincerely hope you will now make our serviced residence your choice lodging when you and your family are back in our city-state. ---- All of us have truly enjoyed being of service to you and your lovely family at our serviced residence. We earnestly look forward to welcoming you back soon. We are at your service, and we wish your family and you well. Thank you for your valued support. --- Kind regards, The management of Ascott Raffles Place Singapore
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Denny L. L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 138 week(s) ago
Good hotel. Best location and big room. Love it.
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Accommodation's Reply
11 Jan 2023
Dear Denny, Greetings from Ascott Raffles Place Singapore! Thank you for choosing our serviced residence for your holiday in our city-state and for taking time to review your stay experience at our centrally located serviced residence. We are thrilled to learn your son and you had an enjoyable and comfortable stay with us, and you like our central location with proximity to many eateries, tourist attractions and public transport options convenient. We truly hope you will now make our serviced residence your choice lodging whenever your travels bring you back to Singapore and you will also recommend Ascott Raffles Place to your family and friends back home. All of us sincerely thank you for giving us the great privilege and pleasure of hosting your son and you at our centrally located serviced residence and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Kind regards, The management of Ascott Raffles Place Singapore
Johnson E.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 180 week(s) ago
Booked a room to celebrate my birthday with my partner. Managed to get a free room upgrade which is really nice. Room was huge and really clean. Location is near CBD with many food offerings.
2 people find it helpful
Accommodation's Reply
28 Mar 2022
Dear Johnson, Greetings from your friendly team at Ascott Raffles Singapore and for choosing our centrally located serviced residence for your advance birthday celebration. We are incredibly grateful you took the time to review your experience at our serviced residence and for letting us know you had a great stay with us. We are thrilled to learn you are impressed with the décor and ambience of our 108sqm Finlayson suite. Our management values our customer satisfaction as a top priority and we are committed to our customers. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. It's customers like you who make our job wonderful, and we are truly grateful to you for inspiring us and fueling our passion to serve. All of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service, and we wish you a happy blessed birthday. Thank you. Kind regards, The management of Ascott Raffles Place Singapore
little s.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 180 week(s) ago
Great hotel but the pool is not for young children. Hotel staffs are helpful and friendly. Overall, I'm happy with my stay!
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Accommodation's Reply
25 Mar 2022
Dear Shaiful, Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for your valued support for our serviced residence. We are incredibly grateful you took the time out to review your stay experiences at our serviced residence and we are delighted your lovely family and you had an enjoyable and comfortable stay with us. We are truly grateful for your heart-warming compliment for our team’s service, and we assure you our dedicated team members will be pleased to learn of your high praise. They work very diligently, and your generous mention will provide them with great encouragement to keep doing what they are doing. Thank you! --- It has been our great pleasure being served to your family and you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you. Kind regards, The management of Ascott Raffles Place Singapore
Wong S. M. C.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 183 week(s) ago
A great place to stay, starting to like serviced apartments too. Kitchen was well equipped and the bathroom was really pretty except for the sink which had some drainage issue so whenever I on the tap there is a sewer smell. Take note that the restaurant is closed during the weekends and Raffles Place generally is a dead town if you're staying on weekends too. I requested for a late check out and the front desk was lovely and helped me to move my check out date to 1pm. Overall enjoyed my stay!
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1 people find it helpful
Accommodation's Reply
02 Mar 2022
Dear Wong Greetings from Ascott Raffles Place Singapore! Thank you for choosing our serviced residence and for taking time to review your recent stay with us. All of us are delighted you had a pleasant stay with us, and you like the décor and ambiance of our fully equipped suites. We sincerely apologise for any disappointment and discomfort caused to you by the smell from the bathroom basin drainage in the 8h level Cutler suite assigned for your stay, and we would like to assure you our housekeeping team shall be carrying out the needed corrective works. We truly hope this slight detraction in your stay will not deter you from returning to stay with us again. Thank you for giving us the great privilege and pleasure of hosting you at our serviced residence and all of us earnestly look forward to welcoming you back. We are at your service. Thank you. Kind regards, The management of Ascott Raffles Place Singapore
Terence Q.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 188 week(s) ago
Wonderful hotel. Large size room and wonderful location. Room have a small kitchenette and working desk.
1 people find it helpful
Accommodation's Reply
23 Jan 2022
Dear Terence, Greetings from Ascott Raffles Place Singapore! Thank you for choosing our serviced residence and for reviewing your recent stay with us. We are delighted you had a great stay with us, and you are impressed with the cleanliness, décor and ambiance of our suites. All of us are also heartened to learn you find our strategic location with easy accessibility to many amenities and eateries ideal and convenient. --- We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking our team for their dedicated service. Thank you! --- All of us earnestly look forward to welcoming you back and be of service to you again, and we invite you to let us know if there is anything we may assist with your future stays with us as we would be most glad to be of assistance to you. Thank you for giving us the great privilege and pleasure to be of service to you and all of us wish you well. Thank you for your valued support.---- Kind regards, The management of Ascott Raffles Place Singapore
nor a.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 190 week(s) ago
Pearlyn's customer service was awesome. She even upgraded 2 of our rooms to 'finlayson suite' when I told her I booked the room for our parents' wedding anniversary. All staff were friendly
4 people find it helpful
Accommodation's Reply
20 Jan 2022
Dear Azizah, Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for choosing our serviced residence for your parents’ anniversary and for letting us know your lovely family had a great stay with us. We are truly grateful and humbled by your lovely compliments for our our Resident Service team member Pearlyn. Please be assured we shall be sharing your heartwarming compliment with Pearlyn and thanking her for her dedication to providing a service level that surpasses those in our industry. We at Ascott Raffles Place, firmly believe in delivering service from the heart as this is very important in determining our guests’ stay satisfaction and nothing motivates us more than knowing our service has been a big contribution to the success of your stay with us. Thank you for making us feel valued too! --- It has truly been our great pleasure and privilege to have been of service to your family and you, and all of us earnestly look forward to welcoming you back and be of service to your family and again. We are at your service, and we wish your parents a blessed anniversary. Thank you for your valued support. --- Kind regards, The management of Ascott Raffles Place Singapore
Eunice T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 190 week(s) ago
Had a very pleasant stay!! The room was spacious and the room is extremely clean. Wish we could stay for another night.
1 people find it helpful
Accommodation's Reply
20 Jan 2022
Dear Eunice, Greetings from your friendly team at Ascott Raffles Singapore and thank you for giving us the great privilege and pleasure to have been of service to you. We are incredibly grateful you took the time to review your experience at our serviced residence and for letting us know you had a great stay with us. ---- We are thrilled to learn you are impressed with the décor and ambiance of our 108sqm Finlayson suite. Our management values our customer satisfaction as top priority and we are committed to our customers. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Its customers like you who make our job wonderful, and we are truly grateful to you for inspiring us and fueling our passion to serve. --- All of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you. --- Kind regards, The management of Ascott Raffles Place Singapore
Low
icon-origin-TRAVELOKA
9.4
/10
Reviewed 192 week(s) ago
The Finlayson Suite is huge! The street view was also pretty great. But service was slightly off for our stay (asked for a bathrobe but in the end not delivered). Overall, still a nice stay.
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Accommodation's Reply
17 Jan 2022
Dear Low, Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for choosing our centrally located serviced residence and for taking time to review your stay with us. We are delighted you had a comfortable stay with us, and you are impressed with the décor and ambiance of our fully equipped 109sqm Finlayson Suite. We sincerely apologise for the disappointment caused to you by our team’s failure to provide you with bathrobes when you requested, and we would like to assure you our various management teams shall investigate and counsel their team member concerned. All of us sincerely hope this slight detraction in your stay will not prevent you from staying with us again. Thank you for giving us the pleasure and privilege of hosting you at our serviced residence. We earnestly look forward to welcoming you back. Kind regards, The management of Ascott Raffles Place
Sharmely Y.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 192 week(s) ago
Had requested an ice bucket and 2 wine glasses at the front desk during check-in. Almost a 1hr later we had to call room service only for them to tell us that the ice machine had broken down and they had no ice. But nobody had called us to let us know and nobody had brought up the wine glasses either. We had to leave the room for lunch, had set the privacy settings to do no disturb but someone had come into the room without my knowledge just to place 1 wine glass on the kitchenette. I am not really concerned regarding the lack of service on the requested items more so on the lack of privacy and security.
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Accommodation's Reply
17 Jan 2022
Dear Sharmely, We deeply regret to learn you have been dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you by our service. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. We truly appreciate your valuable feedback and following your feedback, we would like to assure you our various management teams shall be investigating, and we shall definitely focus our efforts in the areas we lack. All of us truly hope you will us an opportunity to recover your lackluster stay experience and allow us to change your impression of our service. It is our earnest wish you to welcome you back, giving us the opportunity to create a better experience for you. All of us sincerely wish you well as you embark on this next chapter of life. Thank you. Kind regards, The management of Ascott Raffles Place
Erza E.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 199 week(s) ago
Awkward checking experience because 2 staff members were arguing in front of us at the reception area. They were more fixated on arguing and had not even noticed that we were already in the lobby ready to check in. Staff generally unfriendly and feel unwelcoming. Only saving grace was that the room is spacious and clean. But that first impression pretty much ruined our perception of the place. If you're driving, there ' s no car park at the building itself so you have to park at other venues close by with exorbitant parking fees. Don't trust the recent hype around this place.
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TAY
icon-origin-TRAVELOKA
9.7
/10
Reviewed 202 week(s) ago
Room is spacious and look exactly like the photos provided. Very well equipped and front desk is nice enough to let us check out at a later timing.
1 people find it helpful
Eugene
icon-origin-TRAVELOKA
6.1
/10
Reviewed 204 week(s) ago
Toilet bathtub hot water level spoil. Bed quite dusty feel itchy after sleeping on it. Don't feel comfortable at all. Checking out time I went down looking for the check out drop box suddenly one of the staff shout at me and use his finger point at me and use his finger gestures to call me over I think is quite rude. Mood spoil when leaving the hotel.
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Mohamed D. B. J.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 206 week(s) ago
Nice hotel but the only donwnside is that they don't have a carpark nearby and need to source our own carpark.
2 people find it helpful
Evangeline K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 208 week(s) ago
Convenient venue and spacious room! Special mention to the receptionist (Shao Han) for the warm hospitality during check in and attending to our room service requests promptly!:).
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Tan J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 208 week(s) ago
Second time staying here. Great room, great service, wonderful stay. 10/10 would recommend for all. Breakfast was mediocre and not worth the additional money. Requested for two orange juice to go as we were too full and wanted to drink it later. However, was declined as the staff mentioned that since we chose to dine in, we are not allowed to opt for takeaway.
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1 people find it helpful
A C M.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 213 week(s) ago
Not worth the money. Its a service apartment without any service crew on Sundays. Restaurant was closed too. Doesn't have a parking facility. Yet expensive.
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