Cambridge Hotel Medan

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Overall Ratings & Reviews Cambridge Hotel Medan

Traveloka (7,806)
Other sources (201)
8.6
Very Good
From 7,806 reviews
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Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.9

Service and Facilites

8.7

People often mention about Cambridge Hotel Medan
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Distance to City Center (182)
Staff Friendliness (182)
Bedroom (166)
Ambiance (165)
Bathroom (164)
Variety (154)
Taste (153)
Room Space (147)
Accessibility (145)
Hotel Area (145)
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Traveler Reviews Cambridge Hotel Medan

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40
Customer reviews
N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.3
/10
Reviewed 5 day(s) ago
The price was high, but the room wasn't luxurious. It was a five-star hotel, but it only had a table and chairs. The electric kettle was in the cupboard, and when I wanted to use it, it had to be plugged into the floor. It wasn't worth it for the price. I really regret staying there.
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Accommodation's Reply
08 Sep 2026
Dear Mr./Ms./Mrs. Nee, Thank you for staying at Cambridge Medan Hotel. We apologize for any inconvenience you experienced during your stay. Regarding the issue you reported, we have followed up and improved our facilities and services for our internal team. We apologize again and sincerely hope to welcome you back for a better stay. Sincerely, Cambridge Medan Hotel
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R***l
icon-Leisure
Leisure
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9.1
/10
Reviewed 1 week(s) ago
The hotel was clean and next to a mall. There was a food event during our stay, so parking in front of the hotel lobby was a bit tricky.
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Accommodation's Reply
08 Sep 2026
Dear Mr./Ms. R*l, Thank you for choosing to stay at the Cambridge Medan Hotel. We apologize for any inconvenience you may have experienced during your stay. Regarding the issues you reported, we have reviewed them and will work internally to improve our facilities and services. We apologize again and hope to welcome you back for an even better experience. Sincerely, Cambridge Medan Hotel
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Wan M. A. A. B. M. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I would like to sincerely commend Hotel Manager Mr. Tesa Anggriawan for his quick and caring response when my wife became unwell during our stay at Cambridge. Mr. Tesa acted immediately and made sure my wife was taken to the hospital for proper treatment. His professionalism, compassion, and fast action truly meant a lot to us. Thank you, Mr. Tesa, for going above and beyond. Excellent service!
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Accommodation's Reply
08 Sep 2026
Dear Mr/s Wan M. A. A. B. M. N.., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. And special warm regard from Mr. Tesa Anggriawan for you and family Sir. Thank you Warm Greetings, Cambridge Hotel Medan.
W***z
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
It was always good, and near to the hospital.
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Accommodation's Reply
08 Sep 2026
Dear Mr/s W***z, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Thank you Warm Greetings, Cambridge Hotel Medan.
I***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Nice, clean, comfortable, but I met 1 baby cockroach hehe. The breakfast was plentiful and delicious 🤤😍
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Accommodation's Reply
08 Sep 2026
Dear Mr./Ms. I*i, Thank you for staying at the Cambridge Medan Hotel. We apologize for any inconvenience you experienced during your stay. Regarding the issue you reported, we have followed up and improved our facilities and services for our internal team. We apologize again and sincerely hope to welcome you back for an even better stay. Sincerely, Cambridge Medan Hotel
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Rina S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I was really happy, I want to come again.
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Accommodation's Reply
08 Sep 2026
Dear Ms. Rina S., “Thank you for taking the time to write this positive review. I am delighted that we were able to serve you well. We hope to be your first choice again when you visit Medan.” We look forward to welcoming you back. Sincerely, Cambridge Hotel Medan
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Dennis A. P. P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Everything was great. The receptionist was also very helpful, especially Aaliyah, who politely explained everything. I would stay here again if I were in Medan.
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Accommodation's Reply
08 Sep 2026
Dear Mr. Dennis A.P.P., “Thank you for taking the time to write this positive review. We are delighted that we were able to serve you well. We hope you will choose our services again when you visit Medan.” We look forward to welcoming you back. Sincerely, Cambridge Hotel Medan
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evi s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Nice, clean, and great. The breakfast is absolutely delicious!
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Accommodation's Reply
08 Sep 2026
Dear AV S., “Thank you for taking the time to write this positive review. I am delighted that we were able to serve you well. We hope that we will be your first choice again when you visit Medan.” We look forward to welcoming you back. Sincerely, Cambridge Hotel Medan
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Yesica L. M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The service is good, the rooms are cool, but perhaps the price shouldn't be too high for a hotel in Medan's size—it's still a bit pricey. Overall, it's good.
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Accommodation's Reply
08 Sep 2026
Dear Ms. Yesika L.M., Thank you for taking the time to provide us with feedback. We wish your experience had been better, but feedback like this is valuable and serves as a benchmark for continuous improvement. We strive to always provide an excellent guest experience, and we recognize that there are areas where we can still improve. If you give us the opportunity to rectify our shortcomings, we assure you that we will do our utmost to provide a wonderful stay, just as many of our guests have enjoyed. Sincerely, Cambridge Medan Hotel
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muhammad r.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The location is very strategic and the room view is also very beautiful.
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Accommodation's Reply
08 Sep 2026
Dear Mr./Mrs. Muhammad R., “Thank you for taking the time to write this positive review. We are delighted to have served you well. We hope you will choose our services again when you visit Medan.” We look forward to welcoming you back. Sincerely, Cambridge Hotel Medan
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D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
My favorite hotel, clean, comfortable, friendly staff and really delicious breakfast.
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Accommodation's Reply
10 Sep 2026
Dear Mr./Ms. D*a, Thank you for taking the time to write this positive review. I am delighted that I was able to serve you well. We hope to be your first choice again when visiting Medan. We look forward to welcoming you back. Sincerely, Cambridge Hotel Medan
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P***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff were all friendly and very helpful. I'll be staying here again during the holidays.
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Accommodation's Reply
10 Sep 2026
Dear Ms. Piya, Thank you for taking the time to write this positive review. I am delighted that I was able to serve you well. We hope to be your first choice again when visiting Medan. We look forward to welcoming you back. Sincerely, Cambridge Hotel Medan
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MELDA A. B. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff are very friendly, especially Sis Fira and Sis Maya 😍🙏
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Accommodation's Reply
10 Sep 2026
Dear Ms. Melda A.B.S., Thank you for taking the time to write this positive review. I am delighted that we were able to serve you well. We hope to be your first choice again when you visit Medan. We look forward to welcoming you back. Sincerely, Cambridge Hotel Medan
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eka p. l.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
A pleasant staycation, friendly staff, a varied breakfast, and a central location. ❤️
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Accommodation's Reply
10 Sep 2026
Dear Ms. Eka p. L., Thank you for taking the time to write this positive review. I am delighted that we were able to serve you well. We hope to be your first choice again when visiting Medan. We look forward to welcoming you back. Sincerely, Cambridge Hotel Medan
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S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
receptionist ter best kak fira
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Accommodation's Reply
10 Sep 2026
Dear Ms./Mrs. S*a, Thank you for taking the time to write this positive review. I am delighted that I was able to serve you well. We hope to be your first choice again when visiting Medan. We look forward to welcoming you back. Sincerely, Cambridge Hotel Medan
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R***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the rooms are clean, and the breakfast is delicious and varied. Parking is attached to a mall, so it can be a bit difficult to find on weekends.
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Accommodation's Reply
10 Sep 2026
Dear Mr./Ms. Ra, Thank you for staying at the Cambridge Medan Hotel. We apologize for any inconvenience you experienced during your stay. Regarding the issue you mentioned, we have followed up and improved our facilities and services with our internal team. We apologize again and hope you will return for a better experience. Sincerely, Cambridge Medan Hotel
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R***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The location is close to RM Garuda, Koki Sunda and many other snacks in the mall next to the hotel, if you bring a car you have to park in the basement of the mall.
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Accommodation's Reply
10 Sep 2026
Dear Mr./Ms. R*l, Thank you for taking the time to write this positive review. I am delighted that we were able to serve you well. We hope to be your first choice again when visiting Medan. We look forward to welcoming you back. Sincerely, Cambridge Hotel Medan
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D***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Recommended hotel in Medan...the best 👍
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Accommodation's Reply
10 Sep 2026
Dear Valued Guest, Thank you for taking the time to write this positive review. I am delighted that I was able to serve you well. We hope you will be our first choice again when visiting Medan. We look forward to welcoming you back. Sincerely, Cambridge Hotel Medan
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I***s
icon-origin-TRAVELOKA
9.0
/10
Reviewed 5 week(s) ago
The friendly staff offered me an upgrade to a corner room with a larger view, but it turned out to be facing the blazing sun. There were no curtains in some areas, so the AC wasn't cooling properly. If they had told me about this upfront, I would have declined. Otherwise, it was great...
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Accommodation's Reply
10 Sep 2026
Dear Mr./Ms. I*s, Thank you for staying at the Cambridge Medan Hotel. We apologize for any inconvenience you experienced during your stay. Regarding the issue you mentioned, we have followed up and improved our facilities and services for our internal team. We apologize again and hope to have a better stay with you on your next visit. Sincerely, The Cambridge Medan Hotel
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel is okay, the food is okay, and the staff are friendly. However, for added comfort and safety, there should be staff/staff monitoring the pool area, especially during high season, when many children swim but jump around, and many parents still smoke in the pool area.
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Accommodation's Reply
08 Sep 2026
Dear Mr./Ms. G*t, Thank you for taking the time to share your feedback. We wish your experience had been better, but comments like this serve as valuable lessons and benchmarks for continuous improvement. We strive to always provide an excellent guest experience, and we are aware of areas where we may have lacked improvement. If you would give us the opportunity to rectify our shortcomings, we assure you that we will do our utmost to deliver the same outstanding experience that many of our guests enjoy. Sincerely, Cambridge Medan Hotel
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Number of reviews per page
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40