The staff was friendly, and check-in and check-out were very quick. Breakfast was also varied and delicious.

It's very pleasant, especially the location in the city center so it's easy to access the mall or eat whatever we want.

It was a very comfortable and pleasant stay. The service was exclusive and friendly—it was simply the best. The waiting room was comfortable, and the receptionist was very friendly.

The room was dusty. I called the receptionist from the moment I entered the room, asking for an extra bed, but they didn't pick up or respond. Hmhmhmhm

Strategic location, great location. Great service, perfect for families.

One of the hotels with a nice swimming pool in Palembang.

The staff and security are friendly in providing good service and are very helpful 😊

Recommendation, will be informed to family and friends.

The bed was comfortable, and the location was strategic. However, from the bus stop, it's a bit far to the front of the hotel. The bus stop should be opened to make it quicker.

It's true what people say, even B5-class hotels can turn off the room lights with a regular card, but this one can't. Asking for two cards is not allowed, it's difficult to get up and down, asking the staff for help takes a long time. The staff at the reception are not very friendly, especially the female who is very rude in her response. Asking for two cards. Regarding the cleanliness of the bathroom, especially the toilet, it's still lacking.

The hotel staff are very friendly 🤗

The staff was friendly, the hotel was clean, and the rooms were comfortable. However, there were issues with the shower.

With respect, it is not as expected, even though the hotel is considered a senior in Palembang City, it should be able to be an example and maintain the quality of service for the comfort of visitors. 1. Access to the elevator, room doors and the room's electrical system uses a special card given by the receptionist, only given 1 card (with the reason of being full of guests staying) makes it difficult to move if we want to do activities outside the room. For example, wanting to leave the room, while there is still a family in the room so it is not possible to bring the access card. (It is better to be given 2 (one for the room's electrical system, the other for door and elevator access.) 2. The bathroom floor is flooded, very unsuitable because it is potentially slippery due to puddles and if there is feces it is still possible to be carried along with sticking to the soles of the feet and into the room. 3. Should the room floor be given a mat/covering from the cold floor. 4. Basement parking is not connected/there is no elevator facility to the reception lobby. Thus the suggestions given, hopefully it can be improved and can increase the comfort of visitors when choosing to stay there. We apologize if it is not acceptable, regards.

The hotel staff is very friendly, making you feel at home while you are there.

Awesome, I really want to stay here again

The food is less varied than before.

The staff are friendly, check-in process is fast

Very comfortable and close to the city center, especially the mall.

The room is comfortable, safe, clean, the price is okay and cheap, in my opinion it is very worth it.

The hotel staff was very friendly and helpful at check-in/out.